"The Future of Banking" Banking and the way people handle their finances are evolving rapidly but banks aren't necessarily following. Fintechs and Big Tech companies like Google, Facebook and Apple are offering more and more services that were exclusively done by banks even less than 10 years ago. New laws like GDPR and Mifid2 are making life even harder for banks, and PSD2 forces banks to open up their data to 3rd parties. Pieter will cover the changes that banking is going through and how we can help make the transition to new ways of banking as smooth as possible for both Users and companies. (P.S. Don't worry if you don't understand all those acronyms, they will be explained during the presentation ;). PIETER RAHIER Managing partner, Pàu UX https://www.linkedin.com/in/pieterrahier/ Pieter is a UX strategist with extensive experience in banking. The last years he worked for KBC (K'ching app), BNP Paribas Fortis (business banking) and Degroof Petercam (private banking). Together with Thomas Van Oekelen, he manages Pàu UX - a UX consultancy agency in Antwerp.

1. The Future of Banking
Pieter Rahier - Digital & UX Strategist

2. Banking (R)evolution

3. Banking crisis

4. –Brett King, Banking 3.0
“Banking is no longer somewhere you go
but something you do”

5. Same Players

6. European Regulations

7. MIFID II
GDPR
PSD2

8. MIFID II
GDPR
PSD2
=Collect data (KYC)
=Protect data
=Use data

9. Payment Services Directive 2
“Easier, Safer and more efficient financial services”

10. Open Banking
Share financial data
Open up payment initiation
Mandatory API’s

11. Impact on Banks

12. Loss of control over value chain
App Back end Products
Fintech Bank
Other financial
Institution

13. Worst case

14. New Players

15. Fintechs

16. Big Tech

17. Foreign Banks

18. Opportunities*
*For business and customers

19. Combine multiple accounts

20. KBC example

21. Forecasts & Personalisation

22. More freedom

23. Onboarding

24. It’s me example

25. Safety

26. Flexible payments

27. Conclusion

28. Not there yet

29. Battle will be about UX

30. Remember
Consent
Freedom to leave

31. Thanks!