Engagement and Scrum Values with Gunther Verheyen
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Gunther Verheyen shared how “Engagement Is The Key” in a virtual meetup of Agile WOW (Gurugram, India). Gunther explored what is needed in the environment to invite and inspire people to engage and commit. The session was organized and facilitated by Sanjay Saini and the organizers of Scrum Day India. Gunther is an independent Scrum Caretaker; a connector, writer, speaker, humaniser. More at guntherverheyen.com/about/
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Engagement and Scrum Values with Gunther Verheyen
- 1. Gunther Verheyen, Ullizee-Inc independent Scrum Caretaker Engagement is the key Putting people at the heart of your Scrum (is the best thing to do for your business) Gunther Verheyen Gurugram (India) Virtual, 23 May 2020
- 2. “Employees who are engaged actually care a lot more.” (about team, customer and enterprise outcomes) Gunther Verheyen
- 3. 3© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Engagement has much room for improvement [Source: Gallup - State of the global workplace, 2017] India: 13% - 65% - 22% (Belgium: 10% - 73% - 17%)
- 4. 4© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Engagement has much room for improvement [Source: Gallup - State of the global workplace, 2017] India: 13% - 65% - 22% Employees who are engaged (13%) actually care a lot more. (about team, customer and enterprise outcomes)
- 5. 5© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Enacting the Scrum Values Scrum Commitment (Gunther Verheyen – Ullizee-Inc) Commitment: The state or quality of being dedicated to a cause, activity, etc. (1); A pledge or undertaking (2). ‘the company's commitment to quality’ ‘I could not fault my players for commitment’ [Source: Gunther Verheyen – The value in the Scrum Values, 2013]
- 6. 6© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Business outcomes are better in a humanized workplace [Source: Gallup - State of the global workplace, 2017] “Businesses that orient performance management systems around basic human needs for psychological engagement get the most out of their employees.”
- 7. 7© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee The first prerequisite What is needed first and foremost to establish an environment of engagement and creativity? 2’
- 8. 9© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee How about having the right type of environment? The first prerequisite
- 9. 10© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee The reality of many organizations
- 10. 11© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Fostering a bounded environment for action
- 11. 12© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Next What traits would you incorporate in your Scrum to increase engagement (once you have an environment in place)? 2’
- 13. 14© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Aspects of Scrum that are easily overlooked but will increase engagement (once you have an environment in place). Next
- 14. 15© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee “The effects of working from home” (on team work) • Workers lack the immediate, nonverbal feedback through body language that signals cultural norms. • A reduced number of opportunities for team members to earn the respect and trust of their colleagues through interactions with other individuals. • Teams are not able to effectively move through the stages of group development. There simply aren’t enough opportunities for cooperation and conflict available to grow to a state of high performance. [Source: Daniel Gullo - article 73 from “97 Things Every Scrum Practitioner Should Know,” 2020]
- 15. 16© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee More Agile teams does not make a more Agile organization ??? !!!
- 16. 17© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee More Agile teams does not make a more Agile organization ??? !!! “Organizations need to adopt a management style that promotes this process.” [source: The New New Product Development Game]
- 17. 19© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee “The New New Product Development Game” (1986) Hirotaka Takeuchi and Ikujiro Nonaka defined 6 characteristics of “Scrum”, adding that it is a vehicle for introducing creative processes into an old, rigid organization and the need to adopt a management style that promotes this process. 3. Overlappingdevelopmentphases The team, with its different disciplines and personalities, works as a unit in a shared workspace to combine all phases. 2. Self-organizingteams The organization funds the teams like start-ups thriving on autonomy, self-transcendence, and cross-fertilization. 1. Built-ininstability The tension of carrying out strategically important work against challenging goals with a wide measure of freedom.
- 18. 20© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee External rewards work for simple, mechanical work, but has opposite effects in complex, cognitive work. Money counts, but the secret to engagement lies beyond it, in: • Autonomy • Competence (‘mastery’, importance) • Relatedness (‘purpose’, to belong) • Certainty (predictability & anticipation) • Fairness What motivates us? (the neuroscience beyond “Drive”)
- 19. 21© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Engagement and conflict are inseparable • Complex and cognitive challenges require the intelligence, insights and viewpoints of all involved. • Both absence of conflict and destructive conflicts are detrimental to engagement. • Self-organizing teams constructively sort out disagreements over ideas, options and relationships.
- 20. 22© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee • Self-organization is more constrained by a organizational constructs than by people’s intrinsic abilities. • Scrum provides boundaries for self- organization to be more effective. – Accountabilities and minimal rules – Time-boxing – Releasable (Valuable?) Increments • Self-organization works better against goals. – Organizational purpose and mission – Product Vision – Sprint Goal Self-organization renders autonomy more effective
- 21. 23© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee The biggest impediment? What is the biggest impediment to Agile (as the path to unlocking engagement)? 2’
- 23. “The biggest impediment to Agile is our ingrained obsession with controlling individuals.” Gunther Verheyen
- 25. 27© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee About Gunther Verheyen independent Scrum Caretaker • eXtreme Programming and Scrum since 2003 • Professional Scrum Trainer since 2011 • Shepherded Professional Scrum at Scrum.org and co- created Agility Path, EBMgt, the Nexus framework for Scaled Professional Scrum (2013-2016) • Author of “Scrum – A Pocket Guide” and “97 Things Every Scrum Practitioner Should Know” Mail gunther.verheyen@mac.com Twitter @Ullizee Blog http://guntherverheyen.com
Editor's Notes
- Description: At this virtual meet-up of Agile WOW and the Scrum Day India organization, Gunther Verheyen shared how “Engagement is the key.” Gunther has given the topic of ‘performance’ in the world of Scrum quite some thought, to conclude that “Engagement is the key.” Globally, (employee) engagement is rather low. Given that employees who are engaged actually care a lot more about team, customer and enterprise outcomes, engagement is the biggest untapped potential for organizations to create the most valuable outcomes. “Team Engagement” is the most ignored aspect of ‘value’, yet one where huge gains can be made to increase the ability to deliver value. About: Gunther Verheyen is a long-time Scrum practitioner (since 2003). After a longstanding career as a consultant, he partnered with Ken Schwaber, co- creator of Scrum, and Director of the Professional Scrum series at Scrum.org (2013–2016). Nowadays, Gunther engages with people and organizations as an independent Scrum Caretaker, on a journey of humanizing the workplace with Scrum.
- https://guntherverheyen.com/2018/09/21/welcome-in-the-house-of-scrum/
- Reference the book Drive by Dan Pink. There is also a short (10 minute) video. https://www.youtube.com/watch?v=u6XAPnuFjJc
- Gunther Verheyen (gunther.verheyen@mac.com) is a longtime Scrum practitioner (since 2003). After a longstanding career as a consultant, he partnered with Ken Schwaber, co-creator of Scrum, as Director of the Professional Scrum series at Scrum.org (2013–2016). Nowadays, Gunther engages with people and organizations as an independent Scrum Caretaker. Gunther ventured into IT and software development after graduating with a degree in electronic engineering from the University of Antwerp in 1992. His Agile journey started with Extreme Programming and Scrum in 2003. Years of dedication followed, as did years of employing Scrum in diverse circumstances. In 2010, Gunther became the inspiring force behind some large-scale enterprise transformations. In 2011, he became a Professional Scrum Trainer. Gunther left consulting in 2013 to found Ullizee-Inc and partner exclusively with Ken Schwaber. He represented Ken and his organization, Scrum.org, in Europe, shepherded the “Professional Scrum” series, and guided Scrum.org’s global network of Professional Scrum Trainers. Gunther is co-creator of Agility Path, EBM (Evidence-Based Management), and the Nexus framework for Scaled Professional Scrum. Since 2016, Gunther has continued his journey to humanize the workplace as an independent Scrum Caretaker—as connector, writer, and speaker. His services build on more than 15 years’ worth of experience, ideas, beliefs, and observations of Scrum. Gunther authored the acclaimed book Scrum – A Pocket Guide (Van Haren Publishing) in 2013, with a second edition published in 2019. Ken Schwaber recommends that book as “...the best description of Scrum currently available” and “extraordinarily competent.” Several translations of Gunther’s work are available. In 2020 Gunther will publish his new book 97 Things Every Scrum Practitioner Should Know (O’Reilly Media, 2020), holding 97 essays from field experts across the world. When not travelling for Scrum and humanizing the workplace, Gunther lives and works in Antwerp, Belgium. More? About: https://guntherverheyen.com/about/