Scrum Sredom (8 April 2020) - Engagement is the key (by gunther verheyen)
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Employees who feel engaged at work care more about outcomes for their team, customers, and company. Creating an environment where employees feel psychologically engaged is key to unlocking their potential. However, many organizations' attempts at agile transformations have failed because they did not address the underlying issues preventing engagement, such as lack of team spaces, instability, and pressure. True transformation requires shifting performance management to focus on value created rather than individual task completion, and overcoming the ingrained obsession with controlling individuals.
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Scrum Sredom (8 April 2020) - Engagement is the key (by gunther verheyen)
- 1. “Employees who are engaged actually care a lot more.” (about team, customer and enterprise outcomes) Gunther Verheyen
- 2. Gunther Verheyen, Ullizee-Inc independent Scrum Caretaker Engagement is the key Putting people at the heart of your Scrum Gunther Verheyen “Scrum Sredom” Meetup Belgrade (Virtual), 8 Apr 2020
- 4. 4© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Engagement, the untapped potential of humanization [Source: Gallup - State of the global workplace, 2017] Serbia: 22% - 60% - 18% Belgium: 10% - 73% - 17%
- 5. 5© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Scrum values enacted Scrum Commitment
- 7. 7© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee The first prerequisite What is needed first and foremost to establish an environment of engagement and creativity? 2’
- 9. 9© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee How about an environment? The first prerequisite
- 10. 10© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee The reality of many organizations
- 11. 11© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee What now? “We need an Agile transformation !” We were (are) not organized for complexity
- 12. 12© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Combined with: • Lack of team spaces • Team instability • Meeting culture • Delivery / deadline pressure • Regular waves of lay-offs Enter… Catastrophy. The reality of many Agile transformations
- 13. 13© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee More Agile teams does not make a more Agile organization ??? !!!
- 14. 14© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Fostering an environment of Scrum
- 15. 15© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Scrum values enacted Scrum Commitment Focus
- 16. 16© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Re-imagine your Scrum • Define your product (or select another meaningful initiative) – Slice if too BIG • Upgrade your Scrum for the selected initiative/slice: – Use Product Backlog as the single plan – Reset your accountabilities: • Product Owner • Scrum Master • Development Team(s) – Facilitate with tools, infrastructure and a team zone • Create sashimi releases – Through a controlled and automated deployment pipeline Repeat
- 17. 17© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Conflict is interaction • Complex and cognitive challenges require the intelligence, insights and viewpoints of all involved. • Self-organizing teams constructively sort out disagreements over ideas, options and relationships. • Both absence of conflict and destructive conflicts are detrimental to progress and performance.
- 18. 18© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Scrum values enacted Scrum Commitment Focus Openness
- 19. 19© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Re-imagine your Scrum (additional challenges) • Define your product (or select another meaningful initiative) – Slice if too BIG • Re-imagine your Scrum for the selected initiative/slice: – Use Product Backlog as the single plan – Reset your accountabilities: • Product Owner • Scrum Master • Development Team(s) – Facilitate with tools, infrastructure and a team zone • Create sashimi releases – Through a controlled and automated deployment pipeline Repeat Meanwhile fixing: • Funding & finance • Resource allocation • HR procedures • Product management relationship
- 20. 20© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee More Agile teams does not make a more Agile organization ??? !!! “Organizations need to adopt a management style that promotes this process.” [source: The New New Product Development Game]
- 21. 21© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee “The New New Product Development Game” (1986) Hirotaka Takeuchi and Ikujiro Nonaka defined 6 characteristics of “Scrum”, adding that it is a vehicle for introducing creative processes into an old, rigid organization and the need to adopt a management style that promotes this process. 1. Built-ininstability The tension of carrying out strategically important work against challenging goals with a wide measure of freedom. 3. Overlappingdevelopmentphases The team, with its different disciplines and personalities, works as a unit in a shared workspace to combine all phases. 2. Self-organizingteams The organization funds the teams like start-ups thriving on autonomy, self-transcendence, and cross-fertilization. 4. “Multi-learning” A team becomes more versatile as team members develop skills and accumulate experience in different areas. 5. Subtlecontrol Check-points and self-control help find mistakes early and keep instability, ambiguity and tension from turning into chaos. 6. Organizationaltransferof learning Beyond accumulating knowledge across levels and functions, learnings are transferred to other product groups and divisions.
- 22. 22© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee “The New New Product Development Game” (1986) Hirotaka Takeuchi and Ikujiro Nonaka defined 6 characteristics of “Scrum”, adding that it is a vehicle for introducing creative processes into an old, rigid organization and the need to adopt a management style that promotes this process. 3. Overlappingdevelopmentphases The team, with its different disciplines and personalities, works as a unit in a shared workspace to combine all phases. 2. Self-organizingteams The organization funds the teams like start-ups thriving on autonomy, self-transcendence, and cross-fertilization.
- 23. 23© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee • Self-organization is more constrained by an organization than by people’s intrinsic abilities to self- organize. • Scrum provides boundaries for self- organization to be more effective. – Accountabilities and minimal rules – Time-boxing – Releasable (Valuable?) Increments • Self-organization works better against goals. – Organizational purpose and mission – Product Vision – Sprint Goal Self-organization renders autonomy more effective
- 24. 24© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Scrum values enacted Scrum Commitment Focus OpennessRespect
- 25. 25© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee The management shift Sprint Reviews revolves around the question: “How much (potential) value has a team created in a Sprint?” (over “Did all individuals perform their tasks according to their estimates?”)
- 26. 26© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Measuring value
- 27. 27© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Measuring value Employees who are engaged (15%) actually care a lot more. (about team, customer and enterprise outcomes)
- 28. 28© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Engagement is the key [Source: Gallup - State of the global workplace, 2017] “Businesses that orient performance management systems around basic human needs for psychological engagement get the most out of their employees.”
- 29. 29© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee The biggest impediment? What is the biggest impediment to Agile (as the path to unlocking engagement)? 2’
- 31. “The biggest impediment to Agile is our ingrained obsession with controlling individuals.” Gunther Verheyen
- 32. Keep learning. Keep improving. Keep… Scrumming.
- 33. 41© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Scrum values enacted Scrum Commitment Focus OpennessRespect Courage
- 34. 42© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee About Gunther Verheyen independent Scrum Caretaker • eXtreme Programming and Scrum since 2003 • Professional Scrum Trainer since 2011 • Shepherded Professional Scrum at Scrum.org and co- created Agility Path, EBMgt, the Nexus framework for Scaled Professional Scrum (2013-2016) • Author of “Scrum – A Pocket Guide” and “97 Things Every Scrum Practitioner Should Know” Mail gunther.verheyen@mac.com Twitter @Ullizee Blog http://guntherverheyen.com
Editor's Notes
- At a session for the Webinar week of the Xebia Academy Europe, broadcasted on 9 December 2019, Gunther Verheyen reflected on performance in a world of Scrum. Scrum drives us toward enacting the first principle of the Agile Manifesto, “Our highest priority is to satisfy the customer through early and continuous delivery of valuable software”. Scrum thereby invites us to look for ways to actually deliver ‘value’. Although ‘value’ in itself is hard to quantify, we can absolutely measure in order to improve how we effectively deliver value. “Team Engagement” is the most ignored aspect of ‘value’, yet one where huge gains can be made to increase the ability to deliver value. As an independent Scrum Caretaker, Gunther helps organizations re-imagine their Scrum to re-emerge their organizational structures, and thus increase their agility. Gunther consolidated over a decade of experience, ideas, beliefs and observations of Scrum in re.vers.ify. Re.vers.ify is an act of simplicity, rhythm and focus. It is a narrative showing a path, rather than predicting an outcome.
- https://guntherverheyen.com/2019/01/07/the-illusion-of-agility-what-most-agile-transformations-end-up-delivering/
- https://guntherverheyen.com/2018/09/21/welcome-in-the-house-of-scrum/
- https://guntherverheyen.com/2019/05/03/re-imagine-your-scrum-to-firm-up-your-agility/ https://www.youtube.com/watch?v=OhudFQEvLVw
- https://guntherverheyen.com/2019/05/03/re-imagine-your-scrum-to-firm-up-your-agility/ https://www.youtube.com/watch?v=OhudFQEvLVw
- Reference the book Drive by Dan Pink. There is also a short (10 minute) video. https://www.youtube.com/watch?v=u6XAPnuFjJc
- https://guntherverheyen.com/2010/12/20/the-iron-triangle-of-valuation/
- My belief. My dream. My goal. Because I care for Scrum. I care for people. I care for how Scrum is used by people.
- https://guntherverheyen.com/2017/08/22/the-future-of-agile-is-in-the-small/
- Gunther Verheyen (gunther.verheyen@mac.com) is a longtime Scrum practitioner (since 2003). After a longstanding career as a consultant, he partnered with Ken Schwaber, co-creator of Scrum, as Director of the Professional Scrum series at Scrum.org (2013–2016). Nowadays, Gunther engages with people and organizations as an independent Scrum Caretaker. Gunther ventured into IT and software development after graduating with a degree in electronic engineering from the University of Antwerp in 1992. His Agile journey started with Extreme Programming and Scrum in 2003. Years of dedication followed, as did years of employing Scrum in diverse circumstances. In 2010, Gunther became the inspiring force behind some large-scale enterprise transformations. In 2011, he became a Professional Scrum Trainer. Gunther left consulting in 2013 to found Ullizee-Inc and partner exclusively with Ken Schwaber. He represented Ken and his organization, Scrum.org, in Europe, shepherded the “Professional Scrum” series, and guided Scrum.org’s global network of Professional Scrum Trainers. Gunther is co-creator of Agility Path, EBM (Evidence-Based Management), and the Nexus framework for Scaled Professional Scrum. Since 2016, Gunther has continued his journey to humanize the workplace as an independent Scrum Caretaker—as connector, writer, and speaker. His services build on more than 15 years’ worth of experience, ideas, beliefs, and observations of Scrum. Gunther authored the acclaimed book Scrum – A Pocket Guide (Van Haren Publishing) in 2013, with a second edition published in 2019. Ken Schwaber recommends that book as “...the best description of Scrum currently available” and “extraordinarily competent.” Several translations of Gunther’s work are available. In 2020 Gunther will publish his new book 97 Things Every Scrum Practitioner Should Know (O’Reilly Media, 2020), holding 97 essays from field experts across the world. When not travelling for Scrum and humanizing the workplace, Gunther lives and works in Antwerp, Belgium. More? About: https://guntherverheyen.com/about/