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  1. 1. Resume Of Umesh Upadhyay Page 1 of 3 UMESH CHANDRA UPADHYAY V & PO- Kapkote, Tehsil- Kapkote, Distt-Bageshwar, UK - 263632 Mobile: +91 9410112764, +91 7500500413| Email: SR.ENGINEER IT EXPERIENCE 8 YEARS A qualified Post Graduate Technocrat and a dynamic IT Professional with Post Graduation and having rich and insightful experience of 8 years, seeking leadership challenges PROFILE HIGHLIGHTS  Accomplished track record of leadership/management of Remote Administration & Technical Support, Support Service Delivery, Release/Configuration Management and Structured Trouble Shooting & Root Cause Analysis  Strong Technical Knowledge of Server Administration with respect to software & OS functionality; compatibility, hardware reliability.  Extensive experience of Project Delivery Coordination through project planning, monitoring & control, change control & configuration management, time & effort estimation, quality & risk management and communication between project stakeholders.  Similar experience of Service Delivery Management through Communication & Coordination with all stake holders for clarification and meeting Business Demands; Service Desk, Incident and Problem Management; Change Request coordination, Planning & Provisioning of Schedule, Resources & Team.  Proficient in Change Management including Change Request Coordination, Issue Tracking & Resolution, Technical & Functional Specifications, Quality Management, Rescheduling Priority, Manage Knowledge Transfer, Modification Development & Implementation  The first goal of the Incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. 'Normal service operation' is defined here as service operation within SLA. TECHNICAL SKILLS  Operating System: Windows 7, 8.1 & 10  Server : Windows 2008 & 2012  System Services: ADC, DHCP, DNS, WSUS, PROXY, IIS, Group Policy  Messaging: MS Outlook, Outlook Express, Window Mail, Thunderbird, Mobile mail  Languages: HTML, ASP, C.  Network: LAN, WAN, VLAN, Firewall, Router & Switch configuration.  Other: CCTV, Biometric, EPBX, Canteen Management, Poly com video & audio conferencing, wireless router Configuration.  Antivirus: McAfee Internet Security, Symantec, E-scan, Trend Micro Office Scan.  Remote Support Tools: VNC, Team viewer, MA admin  ERP Software: SAP 6.0, 7.4  Utilities: MS Office 2003/2007/2010,2013, Biometric Attendance S/W, Share Point & Web base Portal,  Hardware Knowledge: Desktop, Laptop, server, switch, printer’s installation and troubleshooting. Areas of Strength  Desktop & Network Support  Server Management  Backup Management  Service Desk Management  Release/Configuration Management  Structured Trouble Shooting/RCA  Client Engagement & Relation Management  Team & People Management Accreditations  ISO 27001 / 2005 Training  Safety and first aid Training  2 Year NSS Certificate  5S training Academics  MSC IT With distinction (KSOU-2015)  Diploma in IT from Govt. Poly Nainital (UBTER- 2008) First Div. with Honors.  12th in the year 2004 with Second division (UK Board)  10th in the year 2002 with First division (UK Board)
  2. 2. Mobile: +91 9410112764 (alternate contacts + 91 7500500413) Email: Resume of Umesh Upadhyay Page 2 of 3 CAREER GRAPH ENDURANCE TECHNOLOGIES PVT. LTD PLOT NO 3 SECTOR 10 IIE PANTNAGAR RUDRAPUR Sr.Engineer / Office IT (Sep 2011 onwards)  Reported to the DGM IT Corporate IT Head and Plant IT Manager and led a team of 3 resources for looking after the IT Services.  Accountable to lead the team and ensuring that service delivery including problem/incident management takes place based on the SLA. Company Profile: ENDURANCE was established in 1985 as Anurang Engineering Co. Pvt. Ltd. to manufacture Aluminium Die Casting products at Aurangabad, Maharashtra (India). The Endurance Group is a global force in Aluminium Casting (including Alloy Wheels), Suspension, Transmission and Braking products with annual sale revenue of US$ 519 Million (INR 31,381 Million) from domestic operations and approx. US$ 183 Million (INR 11,072 Million) from overseas operations for the year 2013-2014. Endurance Group has 19 Plants across India, Italy & Germany. Job Profile:  Maintaining the policy and procedure of Information security management ISO/IEC 27001/2005.  Windows Server 2000,2003,2008 & 2012 Configuration, Management & Maintenance.  Working with Local user group policy, domain user management.  Responsible for windows server administration and network administration.  Maintaining Antivirus Server , Updation of Client M/C with latest virus definitions  Responsible for maintaining ISO Documents for IT Dept.  Responsible for network audits every fortnight.  Responsible for user support & handling user complaints.  Responsible for taking backup server and user data every day and weekly.  Responsible for establishment and administration of CCTV, CLMS and Time track, proxy Server.  Responsible for SAP Coordination with HO including Testing, User Requirement and Issue Escalations.  Responsible for printer management, photocopier management and other h/w.  Responsible for handling EPABX system & Canteen Management database.  Routing and networking of LAN wires and configuration of router and switch.  Through knowledge of various mail clients eq.:-MS Outlook (XP /2003 / 2007 /2010/2013), Outlook Express etc.  Working with DHCP /DNS /ADC / WSUS servers & NTBACKUP  Video Conferencing Device Installation & configuration.  Assembling disassembling, formatting & installation the Server & Desktop.  Hardware, Software Licensing, inventory & IT asset management.  Basic Knowledge of ITIL processes  Basic Knowledge of VMware, Citrix & thin Clint.  Firewall configuration. Achievement:  Participated in the Cost Reduction Program, Energy Saving, Improvement Program & completed several projects.  Working with plant production and quality related software and testing tool.  Completing successfully migration of ad & file server windows 3 to windows 12 with in short time.
  3. 3. Mobile: +91 9410112764 (alternate contacts + 91 7500500413) Email: Resume of Umesh Upadhyay Page 3 of 3 PREVIOUS ASSIGNMENTS  HCL INFOSYSTEMS LTD,RUDRAPUR as Engineer-IS (Jul 2008 to Aug 2011) Company Profile: HCL Infosystems Ltd. is India’s Premier Distribution and IT Services and Solutions Company. HCL Infosystems’ has one of the largest sales & distribution network in the country and provides value added distribution for partners including last mil e connect and support in marketing and promotions for Telecom, IT , Office Automation and Consumer Electronics products covering more than 15000 towns across 664 districts in India. Our distribution business has an unparalleled network that reaches more than 100,000 retail outlets, over 800 Direct and Micro Distributors and over 12400 Cha nnel Partners across India. Job Profile:  Responsible for Network, server & systems administration.  Maintaining Antivirus Server , Updation of Client M/C with latest virus definitions  Printer’s (local & network) installation and configuration.  Routers, L3 & L2 switch’s, VLAN, WIFI, CCTV Cameras configurations and setup.  Responsible for establishment and administration of Mail server, Intranet Server, Antivirus server, proxy Server, Info wall server, web mail.  Responsible for taking Backup of Intranet and mail server at a regular interval.  Responsible For SAP Coordination with HO.  Responsible for printer management, photocopier management and attendance database and time office management.  Maintain FTP, IIS, MS Outlook and Outlook Express. PERSONAL PARTICULARS Present Address: chandni chowk tila near gaana center Haldwani Nainital – 263139 Uttarakhand Father’s Name: Shri Mohan Chandra Upadhyay Sex/Marital Status: Male/Married Date of birth: 12th July, 1987 Languages known: English & Hindi Location Preference: Anywhere Nationality: Indian Passport No: K0096970 Currant CTC: 3.75 Lac Declaration: . I hereby declare that above all given information are true in my Knowledge and belief. Date:- Place: - (Umesh Chandra Upadhyay)