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The Infrastructure For Innovation


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To enable innovation in a large and dispersed organization, there is a need for a shared digital platform with simple, social, mobile, smart and situation-aware services that allow people - employees, partners and customers - to get inspired, openly share ideas, and collaborate to implement the best ideas - big or small.

Published in: Technology
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The Infrastructure For Innovation

  1. 1. The infrastructure for innovation Simple Social Mobile Smart Photo credit: Alejandro Escamilla
  2. 2. Henrik Gustafsson Digital Strategist, Analyst & Architect Background in Information Management, Mobility, Enterprise Architecture and Social Collaboration.Special interest in innovation and futurama.
  3. 3. Photo credit: Luca Zanon Oscar Berg Digital Strategist & Collaboration Expert Consulting, workshops, speaking and strategic
 advisory on digital collaboration and the future of work. Twitter: @oscarberg
  4. 4. Buy it here: ”Collaborating in a Social Era” - A new book on collaboration by Oscar Berg. Some voices about the book: ”A book that will make you rethink all you think you know about collaboration” Martin White, Intranet Focus Ltd ”A textbook for enterprise collaboration” Deb Lavoy, CEO and founder, Narrative Builders ”A must-read book” Atle Skjekkeland, Chief Evangelist, AIIM International ”Oscar Berg is as good as it gets on this topic. This book will provide lots of practical know how” Sameer Patel, SVP Product Management & GoToMarket, SAP Cloud/SuccessFactors Photo: Sebastian Muller
  5. 5. 1. 
 Myth Busting
  6. 6. The lone innovator… …or mad scientist? Photo credit: Kit
  7. 7. Your boss knows most about innovation
  8. 8. Innovation is only about thinking big
  9. 9. How innovation really happens It requires a collaborative effort combining diverse perspectives Innovation does not happen in isolation You need to generate many ideas and let them build on each other It is not possible to anticipate the value of new ideas Connect many minds from in your organization and beyond Ideas come from 1. the employees 2. partners 3. customers Photo credit: Micah. H
  10. 10. How close the customer experience gap? Expectations Capabilities
  11. 11. Feedback Förbättringar Offering Feedback Insights Innovation Kanske kan vi då också stänga gapetGet this loop working!
  12. 12. 2. 
 Why Large Organizations 
 Fail at Innovation
  13. 13. As an organizations grow, specialization and barriers disconnect the workforce R&D Production Marketing & Sales
  14. 14. …and the focus shifts from innovation and value creation to internal efficiency Inside-out thinking Outside-in thinking
  15. 15. Too much focus is put on optimizing highly repeatable processes Process optimization dominate improvement initiatives, still knowledge work is more than 50% of the work in a modern business. Processes do a poor job of highlighting the how employees get things done across processes and hierarchies. McKinzey Quartely (2006): Mapping the value of employee collaboration.
  16. 16. There’s no time to innovate – to think, to reflect, to dream or to stimulate creativity
  17. 17. I will innovate, I just need to… Spend time on administrative tasks, attend pointless meetings, please my boss by reporting KPIs no one really cares about, search for information and people without finding anything, get involved in internal politics, recreate documents other people have already written before, randomly add people as CC recipients to my emails (to cover my back), act defensively to kill some initiatives, waste time and energy…
  18. 18. Engagement drives innovation …simply work harder and provide greater ideas …look for new ways of adding value to work …find opportunities and follows through Engaged employees… Source: London Business school (2013): Engagement and Innovation Photo credit: Morgan Sessions
  19. 19. Low employee engagement Higher absence Less motivation Less innovation …and when it decreases, so does innovation
  20. 20. 3. 
 The Infrastructure 
 For Innovation
  21. 21. Think like a startup - small organizations are natural innovators Close to the customers Know each other well Dare to try new things High level of engagement Photo credit: Bethany Legg But most importantly, collaborating and
 acting resourcefully comes naturally!
  22. 22. The flow of innovation
 Create and share ideas Validate and enrich ideas Prototype and realize ideas Big or small innovations, fast and slow process flow How do we ensure we do not miss the low-hanging fruit? Explore and discover
  23. 23. Recent research suggests that creativity is less an attribute of individuals than an emergent property that bubbles up within communities of people solving problems together. Jim Kim, President at The World Bank ”
  24. 24. So the challenge for an organization is building a culture that encourages new ideas while providing a platform to reinforce collaboration. Jim Kim, President at The World Bank ”
  25. 25. Low visibility High visibility Team collaboration Socialcollaboration This is where traditional innovation processes put the emphasis This is where ideas come from and spontaneous collaboration begins Model by Oscar BergPhoto credit: Martin Vang The collaboration pyramid applied to innovation
  26. 26. Photo credit: Joshua Hibbert If ideas aren’t shared openly, how will they be discovered? If people aren’t recognized, will they continue sharing? Model by Oscar Berg The five principles of collaborative communication applied to innovation
  27. 27. We need a digital infrastructure for innovation
 A shared digital collaboration platform Create and share ideas Validate and enrich ideas Prototype and realize ideas Explore and discover
  28. 28. Simple Social Mobile Smart Photo credit: Dayne Topkin We expect and need it to be...
  29. 29. Complex features Too many tools Inconsistent design Information overload Lack of integration Doesn’t fit my workstyle Bad usabilityMultiple logins Hard to access No mobility Reality check

  30. 30. Low visibility High visibility Team collaboration Socialcollaboration PLMS CRM Innovation System Web site and exrtranet Productivity tools +100 Collaboration Platform ERP Document Management Intranet Photo credit: Martin Vang Can people communicate and collaborate spontaneously across silos?
  31. 31. Where would you position the tools you currently use? Email Openness Transparency Dialog Participation Recognition Photo credit: Joshua Hibbert
  32. 32. The suggestions box - the most common and the worst tool and symbol for innovation Photo credit: Travis
  33. 33. What to do?
  34. 34. Team collaboration Socialcollaboration Communities Social network Rich profiles Micro-sharing Feeds Discovery Workspaces Co-authoring Personal information management Task management Photo credit: Martin Vang Enable spontaneous communication
 and collaboration across barriers
  35. 35. Photo credit: Joshua Hibbert PraisingSharing Linking Commenting Tagging Following Authoring Recommending Connecting Joining Enable and encourage collaborative communication
  36. 36. Rich profiles Micro- sharing Social network Communities Employees CustomersPartners Everyone, anywhere, anytime - all ideas! Sharing Feeds Discovery LinkingTagging Following Connecting Joining Commenting Authoring Recommending Praising Tear down the system silos Digital services
  37. 37. We learned that the only way for businesses to consistently succeed today is to attract smart creative employees and create an environment where they can thrive at scale. Eric Schmidt, ”How Google Works” ”
  38. 38. 
 Summary • The innovation process begins with openness and sharing • Efficiency and bureaucracy make it difficult to innovate • Don’t let your innovation system(s) become another silo • Enable open and spontaneous collaboration across barriers • Shared strategy and service-orientation is key to succeed Photo credit: Daria Nepriakhina