VMworld 2013 Tony Huynh, VMware Clayton Wishoff, VMware Learn more about VMworld and register at http://www.vmworld.com/index.jspa?src=socmed-vmworld-slideshare

1. VMware Horizon View with Rich Media, Unified
Communications and 3D Graphics
Tony Huynh, VMware
Clayton Wishoff, VMware
EUC5602
#EUC5602

2. 2
Disclaimer
 This session may contain product features that are
currently under development.
 This session/overview of the new technology represents
no commitment from VMware to deliver these features in
any generally available product.
 Features are subject to change, and must not be included in
contracts, purchase orders, or sales agreements of any kind.
 Technical feasibility and market demand will affect final delivery.
 Pricing and packaging for any new technologies or features
discussed or presented have not been determined.

3. 3
Agenda
 Evolution of VDI
 Horizon View with Unified Communications
 Horizon View with 3d Graphics
 Horizon View with Real-Time Audio-Video
 Horizon View with Rich Media
 Summary

4. 4
Evolution of VDI
Contractors, Offshore workers, Task
workers
Power Users, BYOD, Mobile Users
WAN

5. 5
VMware Horizon View
View Media Services for
Unified Communications
View Media Services for
3D Graphics
View Media Services for
Rich Media
View Media Services for
Real-Time Audio-Video
View Media
Services

6. 6
VMware Horizon View with
Unified Communications

7. 7
Background
64% of customers deployed UC
apps today – Nemertes Research
20 – 25% of Virtual Desktops
require Unified Communications -
VMware

8. 8
New VDI and Unified Communications Architecture
 VMware and UC Partner ISV solutions
 Resolves VDI and Rich Media Problems
• High load on datacenter server
• Media-hair pinning or Tromboning
• Bandwidth explosion
 Resulting Solution
• Offload server processing to clients - Completely
scalable
• Optimized peer-to-peer media delivery
• Enterprise-grade UC voice and video
Unified
Communications

9. 9
VMware Horizon View with Mitel Unified Communicator
Advanced (UCA)
View
Client A
View
Client B
View Desktop
B
View
Desktop A
DATA CENTER
MEDIA STREAM
Direct Routing avoids
data center, reducing
server processing req’ts
and network traffic
View
Client A
View
Client B
View Desktop
B
View
Desktop A
MEDIA STREAM
Inefficient media routing
through Data Center
DATA CENTER

10. 10
VMware Horizon View with Cisco UC Jabber Client and VXME
 Cisco Jabber on VMware Horizon
View desktops
 Cisco Virtualization Experience Media
Engine (VXME) software on clients
 Available initially on the Cisco VXC
6215
 Secure high definition audio and video
via local media processing
 Quality of Service via MediaNet
service for Voice/Video and Data
traffic
 Cisco VXC 4000 supports VoIP /
Cisco VXC 6215 supports VoIP and
Videoconferencing
PCoIP
PCoIP

11. 11
Benefits of VMware Horizon View with Cisco Jabber / VXME
 Completely scalable solution with local media processing on client
endpoint
• Prevents bandwidth explosion
• Media delivered out of band and point-to-point between endpoints
• Low CPU usage even while on a VoIP or videoconferencing call

12. 12
VMware Horizon View with Avaya VDI Communicator
• off loads processing of real time
communications to thin client or PC
and Avaya Aura
Performance
• basic voice if connection to data
center or virtual PC is downSurvivability
• works in various customer
environments; choice of vendors
within the VDI ecosystem
Flexibility
• no Avaya hardware required
• deskphone is optional
Software only
• Voice, IM/Presence, contacts /
directory, conferencing, messagingCollaboration
Virtual Desktop
 Avaya one-X
Communicator view
 VDI Communicator on HP
or Dell Wyse Thin Clients;
or Windows PC
 Support for VMware View
Solving for scale & QoS for improved real-time
communications in VDI

13. 13
VMware Horizon View with Microsoft Lync 2013 VDI Integration
Horizon View
Desktop
Lync VDI
Plugin
MS Lync 2013 VDI
Presence/IM Supported
Desktop Sharing Supported
Application Sharing Supported
Sharing
Whiteboards
Supported
VoIP Supported
Video Chat Supported
Online Meetings Supported
Windows Client
• Microsoft Lync 2013 client on VMware
Horizon View desktops
• Lync VDI plugin on Windows client
running Windows 7/8
• Support for rich UC VoIP and Video
with PCoIP
• Highly scalable solution with local
media process on client endpoint
• Full QoS support
• Tightly integrated with Office 2013 for
full integration and collaboration

14. 14
Lync 2013 Architecture
vSphereWindows client
View Client View Agent
Lync VDI Plugin
(User A)
Lync 2013 Client
(User A)
Lync 2013 Client
(User B)
Legend:
Signaling
Media
Lync Server 2013Signaling for all modes
IM,P,DataCollab
A/VMedia
PCOIP

15. 15
Benefits of VMware Horizon View with Lync 2013 VDI Integration
 Overall VDI Compute Host Performance information (For
point to point call)
Peak Processor
Utilization
(Without VDI
Plugin)
Peak Processor
Utilization (With
VDI Plugin)
CPU Utilization
Reduction
Audio Call 3.8% 1.1% 71%
Video Call 10.29% 1.22% 88%
Source: DVS Enterprise with VMware Horizon View 5.2
Reference Architecture

16. 17
View Media Services for 3D

17. 18
Soft 3D – Basic 3D without GPU
Software renderer provides 3D to productivity apps
Overview
Benefits
• Enables DirectX 9 and OpenGL 2.1 apps
• No physical GPU required
• Lower initial VDI CAPEX
• No Windows client side dependencies
• Basic 3D graphics capabilities for productivity
workers
• Targeted at Task and Knowledge Workers who need
AERO or applications that require 3D graphics
• Requires additional CPU and reduces consolidation,
but enables 3D for light use cases

18. 19
vSGA – Improved Shared 3D Graphics With Multiple Virtual Machines
Now with support for select AMD/ATI graphics cards with latest vSphere
Overview
 Latest vSphere adds AMD/ATI Graphics Cards
 Supports select NVIDIA & AMD/ATI Graphics Cards
 Enables shared access to physical 3D graphics cards
for high performance graphical workloads.
 Desktops see abstracted VMware SVGA device for
maximum virtual machine compatibility & portability.
 Share single 3D graphics card with multiple virtual
machines
Benefits
 Enables truly high performance graphics
 Cost effective with multiple VMs sharing single
3D graphics card
 Full compatibility with vMotion, DRS for hosts
lacking physical 3D graphics cards

19. 20
vDGA – Deliver Workstation Class 3D Graphics with VDI Desktops
Full workstation class user experience with dedicated NVIDIA graphics card
Overview
 Enables dedicated access to physical GPU hardware
for 3D and high performance compute workloads.
 Uses native NVidia drivers
 CUDA and OpenCL compute APIs supported
 Best for super high performance needs like design,
manufacturing, oil & gas
Benefits
 Compliments vSGA cost/performance
 True workstation replacement option
 Full capabilities of physical NVIDIA GPUs
 High performance compute GPU option

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View Media Services for Real-Time
Audio-Video

21. 22
(
Real-Time Audio-Video (Webcam & Microphone)
Improved Webcam experience and performance
Overview
 Optimized delivery of webcam &
microphone traffic for View desktops
 Encoded and compressed video reduces
upstream bandwidth for webcam traffic to
as low as 300kbps
 Improves installation and administration of
webcam devices
 Windows shipping as of July 2013
 Linux shipping: Q4 2013
Benefits
 Improved end user experience
 Lower (100x) bandwidth consumption
View
Client
V
A
V
Compressed
A/V
Skype Webex GoogleTalk Adobe

22. 23
“Real-Time Audio-Video” Overview
 Webcams were unsupported with Horizon View desktops, unless specifically used
with optimized UC vendor solutions
 USB redirection of webcams and headsets resulted in bandwidth explosion
• Single webcam stream can result in 60 Mbps upstream to remote desktop
• Due to bandwidth explosion, unable to support USB webcam redirection over
WAN
Before
After  General support for microphones and webcams with Horizon View desktops
 Broader application support for use with webcam video and microphone audio
 Audio/video from microphone/webcam is encoded and compressed on client
endpoint
• Bandwidth reduction to as little as 300-600kbps

23. 24
How “Real-Time Audio-Video” works
Skype
View Client
Encoded
audio/video
Compressed Webex
GoogleTalk
View Agent
• Audio and video
captured on client
device
• Audio/video encoded
and compressed
• Compressed
audio/video sent
back to remote
desktop
• On View desktop,
audio/video decoded
and presented to
virtual webcam driver
and virtual audio
driver
Adobe Connect

24. 25
Comparison: Real-Time Audio-Video vs. UC Optimized Solution
Real-Time Audio-Video UC Optimized Solution (Microsoft,
Cisco, Avaya, Mitel)
Description VMware delivered “Real-Time Audio-Video” to enable
improved microphone/webcam performance with View
desktops
Solutions from UC providers that work optimally
in VDI environment
Use Cases General bi-directional audio/video support with
applications inside VDI desktops
Enterprise grade UC VoIP and video chat, call
centers, etc.
Media processing All media is host-side rendered All media is rendered on client endpoint
Pros • Broader generalized application support • Completely scalable (client-side rendered
media)
• Point-to-Point media delivery
Cons • Host-side rendered solution
• Media hairpinning
• Limited application support

25. 26
View Media Services for Rich Media

26. 27
Flash URL Redirection
Streaming of live video events from Adobe Media Server
Overview
 Stream live video events optimally to
Horizon View desktops
 Support for live video streaming on Adobe
Media Server
 Supported with Windows and Linux thin
clients
Benefits
 Stream live video events to virtual desktops
without affect datacenter server and network
 Enables new multimedia use cases with virtual
desktops
Adobe Media
Server
Multicast stream

27. 28
How “Flash URL Redirection Works” works
View agent
SWF File
• JavaScript intercepts
and redirects
• Shockwave File
(SWF) from View
agent to View client
• User clicks on URL
inside browser with
embedded
JavaScript
View client
• On client, a local
player opens up
contents of SWF file
and contacts media
source
Adobe Media
Server
VideoStream
• Adobe Media Server
streams packetizes
video stream and puts
it on the network
• Flash player opens up
outside of Horizon
View desktop session
and plays video locally

28. 29
Wrap Up

29. 30
Key Takeaways
 VDI landscape is changing
• Customers demanding more out of their virtual desktops
• Mobility, Unified Communications & Collaboration are all key
• Customers are expanding their VDI deployments to more users
 VMware has the broadest 3d virtualization portfolio in the industry,
with software 3d, shared and dedicated 3d graphics capabilities.
 View Media Services enables scalable UC with Horizon View
desktops.
 View Media Services with Real-Time Audio-Video expands
application support for bi-directional audio and video.
 Scalable live video streaming is now possible for Horizon View
desktops

30. 31
Other VMware Activities Related to This Session
 HOL:
HOL-MBL-1301
Horizon View from A to Z
 Group Discussions:
EUC1001-GD, EUC1006-GD
View with Matt Coppinger or Andre Leibovici

31. THANK YOU

33. VMware Horizon View with Rich Media, Unified
Communications and 3D Graphics
Tony Huynh, VMware
Clayton Wishoff, VMware
EUC5602
#EUC5602

34. 35
Useful References
 The ABCs of Deploying Lync 2013 with Horizon View desktops
• http://blogs.vmware.com/euc/2013/06/the-abcs-of-deploying-vmware-horizon-
view-5-2-with-microsoft-lync-2013.html
 HP thin clients with Avaya Unified Communications
• http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA4-2777ENUS.pdf
 Avaya VDI Communicator
• http://www.Avaya.com/usa/resource/assets/factsheet/vdicommunicator.pdf
 DVS Enterprise with VMware Horizon View 5.2 Reference
Architecture
• http://i.dell.com/sites/doccontent/business/solutions/engineering-
docs/en/Documents/dvs-enterprise-6020-vmware-view.pdf
 Cisco Case Study – Horizon View with Cisco UC Jabber
• http://www.cisco.com/en/US/solutions/collateral/ns340/ns517/ns224/wind_cas
e_study.pdf

35. 36
Resources to Maximize Success with 3D Graphics & View
 VMware Horizon View Graphics Acceleration Deployment Guide
• http://www.vmware.com/files/pdf/techpaper/vmware-horizon-view-graphics-
acceleration-deployment.pdf
 VMware Horizon View 5.2 Hardware Accelerated 3D Graphics:
Performance Data & Best Practices
• http://www.vmware.com/files/pdf/view/vmware-horizon-view-hardware-
accelerated-3Dgraphics-performance-study.pdf

36. 37
Case Study: Fuse Networks
 Situation
• Existing VMware Horizon View user
• Wanted to extend virtualized desktop use to its
contact center agents
 Challenge
• Contact center agent access to desktops from
remote locations and from home
 Solution
• VMware Horizon View with Mitel UC Advanced
 Results
• An agent can launch their View session from any
windows laptop or PC exactly the same way they
launch a View session from the office.
“Our agents are
people that provide
customer support, who
can now do it from
their home. They can
do it from the hotel
room. They can do it
from the office.” – Tim
Maio, Founding
Principal Fuse
Networks

37. 38
Case Study: East Coast Insurance Company
Situation:
• Needed to move offices to a new location
• Virtualization already deployed in data center & some desktops
Challenges:
• Productivity of remote workers & field sales
• Expense & disruption of moving hardware from location to another
Solution:
• Deployed 150 virtual desktops with VMware View & Mitel UCA softphone
• Expanding to 350 users this year
Results:
• No hardware on site - now have centralized management for all desktops
in the field
• Mitel Unified Communications solution allowed standardization on one
platform, VMware, for both data center and desktop