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Venkat Resume

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Venkat Resume

  1. 1. VENKAT RATNAM KALLAKURI. Email Id : BHEL, Hyderabad – 502032. Mobile : +91-9948055160 Objective: Seeking a challenging position in a dynamic environment that focuses on building strategic relationships with clients and promotes customer satisfaction while achieving personal and company goals. Experience: Working with TATA Teleservices Ltd as a Team Lead: Carrier Relationship Management. Overall 5 years of experience in Customer Support and Service Operations. Objective Statement – Develop and implement account plans that build a strong and long-term relationship with clients. Professional Background 1. TATA Teleservices Ltd. GP, Hyderabad. 2013 – Present Team Lead: Carrier Relationship Management Key Contributions: • Strategic-relationship/partnership-building skills—research attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes • Strengthened working relationships with clients, utilizing excellent communication techniques • Has been trained in Multi Skills to meet the customer needs at TATA Teleservices Ltd (TTSL) • Resolving escalated customer complaints and issues, ensuring First Contact Resolution. Analyze cases and providing solutions • Proficient in Microsoft Word, Excel, Power Point, Microsoft Project and Share Point • Sharing Daily/Weekly/Monthly dashboards and performance reports • Customer care skills- Solutions oriented and results driven attitude • Business interaction to understand customer requirements • Team Handling and leadership qualities. Strive for success and growth
  2. 2. • Explore and record all customer challenges as needed. 2. Hyderabad. 2010 - 2013 Sr. Customer Support Executive (SME) Key Contributions: • Got promoted to Customer Escalation department in 4 months of time in • Worked in Escalation Kaizen project for UK to reduce customer effort • Secure the Best Performer award in Escalation team • Resolved escalated customer complaints and issues, ensuring First Contact Resolution • Utilized CRM tool effectively for Customer Support process and Kaizen Projects • Pre and Post Sales Support & Order Fulfillment • Maintain professional knowledge of company products, promotion updates, and particular sales programs within CS-Marketing Team • Sending Daily/Weekly reports to Customer Support Manager and Work Flow Team. Additional Information: (CRM) skills: • Knowledge in administering and configuring CRM application • Proficient with Salesforce API data loader tools • Created reports, both ad-hoc and template. • Successfully integrated with Excel and Outlook to generate custom reports. • Familiar in SQL and RDBMS • Ability to diagnose and handle technical issues Educational Qualifications: • Post Graduation: Master of Computer Applications (MCA) • Graduation: B.Sc Electronics. Personal Details: Name : VENKAT RATNAM. K Date of birth : December 17, 1986 Marital status : Married Languages : Telugu, English, Hindi Alternate Email : Alternate Mobile : +91 7396736615. (Venkat Ratnam.K)