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SharePoint Business Governance and User Adoption Strategies

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Presentation from Southeast Asia SharePoint Conference in Singapore, Oct 2010. #SPCSEA

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SharePoint Business Governance and User Adoption Strategies

  1. 1. Platinum Sponsor Gold Sponsors SharePoint Business Governance and User Adoption Strategies Presented by Veronique Palmer --- 26 Oct 2010 ---
  2. 2. Johannesburg, South Africa Own business – Lets Collaborate User adoption specialist and end user trainer Co-Owner of SharePoint Experts on LinkedIn (12 000+ members) Team Lead at Information Worker (SharePoint user group) Preferred SharePoint vendor for 2 banks Clients also in medical, construction, IT, retail, mining and automotive industries Spoke at SharePoint Saturday UK on 2 Oct 2010 Speaking at SharePoint Summit in Toronto in January 2011
  3. 3. www.letscollaborate.co.za veronique@letscollaborate.co.za http://veroniquepalmer.wordpress.com @veroniquepalmer #SPCSEA Veronique Palmer Veronique At Work, Lets Collaborate Fan Page Website : Email : Blog : Twitter : Hashtag : LinkedIn : Facebook :
  4. 4. WHY HAVE GOVERNANCE? Lack of business management = failed user adoption
  5. 5. BusinessIT Servers Applications Business Info GOVERNANCE AREAS
  6. 6. Governance Dependencies TMI Where to Start No Generic Company Size Length of Use Team Culture IT vs Business Version Positioning
  7. 7. User Adoption Governance WHAT TO ADDRESS Members Plan Forum Communication Evangelism Training
  8. 8. Sponsor Business IT < 10 - 12 GOVERNANCE FORUM
  9. 9. Gov Plan Mission Standard Agenda Acceptable Use Escalation Sites Dormancy Support Meetings Format
  10. 10. WIKI EXAMPLE
  11. 11. SITE GOVERNANCE EXAMPLE
  12. 12. TEMPLATES http://www.letscollaborate.co.za/Resource-Centre/SitePages/SharePointGovernance.aspx Governance Plans and Sample Agenda www.letscollaborate.co.za Resource Centre – SharePoint Governance
  13. 13. GOVERNANCE RESOURCES Lets Collaborate : http://www.letscollaborate.co.za/Resource-Centre/SitePages/SharePointGovernance.aspx TechNet : http://technet.microsoft.com/en-us/office/sharepointserver/bb507202.aspx Checklist : http://office.microsoft.com/download/afile.aspx?AssetID=AM102306291033
  14. 14. GOVERNANCE BLOGS Bill English : http://aiimcommunities.org/users/benglish Dux Raymond Sy : http://sp.meetdux.com/default.aspx Jennifer Mason : http://www.sharepoint911.com/blogs/jennifer/default.aspx Richard Harbridge : http://www.rharbridge.com/ Ruven Gotz : http://spinsiders.com/ruveng Veronique Palmer : http://veroniquepalmer.wordpress.com/
  15. 15. USER ADOPTION STRATEGIES Comms Training Evangelism
  16. 16. Communication Why What When Who How Public Face Skills
  17. 17. EVANGELISM Full Time Site Hand Holding
  18. 18. EVANGELIST JOB DESCRIPTION http://www.letscollaborate.co.za/Resource-Centre/SitePages/SharePointEvangelist.aspx www.letscollaborate.co.za Resource Centre – Job Descriptions
  19. 19. Evangelism Site Location Purpose Governance Rules Training Communication ROI Contact Us User Groups Where to Start Knowledge Sharing Housekeeping
  20. 20. SITE EXAMPLE
  21. 21. Training Internal vs External Outlines Duration Blended Mass vs Specialised Beginners
  22. 22. SECRET TO TRAINING SUCCESS? Time to Assimilate!
  23. 23. Governance Evangelism Adoption Team Sport SUMMARY
  24. 24. Thank you for your time!! veronique@letscollaborate.co.za www.slideshare.net/veroniquepalmer

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