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Kudos

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Kudos

  1. 1. Praise and Thanks from End Users at AT&T Linda Clary – Vice President, AT&T From: Linda Clary Sent: Monday, April 27, 2015 9:23 AM To: DELBRIDGE, VICTORIA The list of changes in personnel, process and application that you witnessed in your time at AT&T is substantial. You were an important part of implementing many of those changes. Thank you for consistently stepping up to provide the support, problem solving and feedback that were needed with each iteration of change. Please know that the work and personal commitment you demonstrate each day is truly valued by me and members of my former team. You will be missed. I wish you the best as you pursue new opportunities. Your good work at AT&T is respected and will be long remembered. With appreciation, Linda Clary Josephine Flanders – SAMS-SE From: CALVO, JOSE A Sent: Wednesday, April 15, 2015 8:19 AM To: DELBRIDGE, VICTORIA Subject: FW: Urgent Password Reset for SAMS Vikki, Great Job taking care of the customer; thank you, Please keep up the great work, I appreciate it! José A. Calvo AREA MGR - PROJECT MGMT jcalvo@att.com From: FLANDERS, JOSEPHINE M Sent: Tuesday, April 14, 2015 4:25 PM To: CALVO, JOSE A Subject: RE: Urgent Password Reset for SAMS Jose, I wanted share a big thank you to Victoria for handling my password reset within minutes. Nice to know that we have partners that understand urgency!!!
  2. 2. Victoria, I can’t thank you enough for handling this as quickly as you did. So much appreciated!!!! Jo Flanders Sr Customer Contracts SALES ENABLEMENT Billy Forsyth – PC Globes From: CALVO, JOSE A Sent: Wednesday, April 15, 2015 8:32 AM To: DELBRIDGE, VICTORIA Subject: FW: Madison County Schools Vikki, Great job taking care of the customer; thank you for living the “I can help you with that” mantra! I appreciate your willingness to provide support and care that you provide to the clients. Thank you; please keep up the great work! José A. Calvo AREA MGR - PROJECT MGMT jcalvo@att.com From: FORSYTH, BILLY J Sent: Tuesday, April 14, 2015 11:56 AM To: CALVO, JOSE A Subject: RE: Madison County Schools Jose I just wanted to let you know how much we appreciate the help that Victoria gave to my team today, without her expertise and willingness to work with us real time I don’t think we would have been able to get out a new optiwan contract for this e-rate season. So often today we are just pointed to a web site and told to figure it out ourselves it was refreshing to find someone who was actually willing to help. Thanks Bill J Forsyth Government and Education AT&T Services, Inc.
  3. 3. Kevin Weitlauf – PC Globes From: CALVO, JOSE A Sent: Wednesday, April 15, 2015 11:10 AM To: DELBRIDGE, VICTORIA Subject: FW: Support Desk thank you Vikki, Thank you again for your customer focused support. I appreciate your professionalism and “I can help you with that” attitude. Thanks again, José A. Calvo AREA MGR - PROJECT MGMT jcalvo@att.com From: WEITLAUF, KEVIN O Sent: Wednesday, April 15, 2015 10:37 AM To: CALVO, JOSE A Subject: Support Desk thank you Jose, I just wanted to send a note of thanks for the assistance that Victoria provided us on a very time sensitive project over the last 3 working days. We are selling a product (OPTEWAN) for the very first time and had some glitches getting the contract the way we needed. We appealed to the support help desk and Victoria was extremely professional working with us to insure we got exactly what we needed. Thanks again, Kevin Weitlauf Technical Sales Consultant David Alexander - Customer Markets Siebel From: CALVO, JOSE A Sent: Tuesday, March 18, 2014 1:32 PM To: BOWDEN, MELANIE; DELBRIDGE, VICTORIA Subject: FW: Kudos to Victoria and Melanie Melanie and Vicki, I just want to say thank you for taking care of the customer. I appreciate you taking the time to make sure the client feels good about coming to us for support.
  4. 4. Thank you again and please keep up the great work, José A. Calvo AREA MGR - PROJECT MGMT jcalvo@att.com From: ALEXANDER, DAVID Sent: Tuesday, March 18, 2014 12:57 PM To: CALVO, JOSE A Subject: Kudos to Victoria and Melanie Hi Jose, I just wanted to let you know that Victoria and Melanie are always a pleasure to work with! Earlier today, I needed some help with a CM Siebel request and they went out of their way to help me – which isn’t the first time nor it is unusual! They’re always very friendly, knowledgeable, and helpful – it makes my job easier when I can work with folks like them  Thank you, David Alexander Sales Enablement Ken Brown – Quote Expert From: CALVO, JOSE A Sent: Tuesday, March 17, 2015 1:49 PM To: DELBRIDGE, VICTORIA Subject: FW: Thank you QE Support Vikki, Thank you for taking care of the client, it is always great to see emails like this. Thank you, please keep up the great work. José A. Calvo AREA MGR - PROJECT MGMT jcalvo@att.com From: BROWN, KEN Sent: Tuesday, March 17, 2015 1:11 PM To: DELBRIDGE, VICTORIA
  5. 5. Cc: CALVO, JOSE A Subject: Thank you QE Support Victoria, just a quick note to say thanks for your assistance in getting my Quote Expert app back up and running. I am writing 1) because it is awesome, and refreshing, in this day and age of “ busy” to find someone to appreciate the users sense of urgency (real or imagined :-) as well as showing the patience you certainly demonstrated. And 2) Wanted Jose to know what a great job you did and was just as attentive on day 2 as you were on day 1 to get my issue resolved as quickly as possible. Goes without saying you know your STUFF and again, THANK YOU!!!! Ken Brown Technical Sales Consultant AT&T Premier Client Group Steven Harrison – SAMS-SE, Contract Wizard From: CALVO, JOSE A Sent: Tuesday, March 10, 2015 10:01 AM To: DELBRIDGE, VICTORIA Subject: FW: SAM's / C-WIZ Support Vikki, Great job taking care of the customer and thank you for the “I can help you with that” attitude. It really goes a long way in making sure our customers are happy; please keep up the great work. Thank you, José A. Calvo AREA MGR - PROJECT MGMT jcalvo@att.com From: HARRISON, STEVEN Sent: Tuesday, March 10, 2015 9:57 AM To: CALVO, JOSE A Cc: DELBRIDGE, VICTORIA Subject: SAM's / C-WIZ Support Jose, This is just a quick note to let you know that Victoria provided excellent support services this morning when I needed to reload both SAM’s and C-WIZ software on my computer. Victoria was professional, knowledgeable, fast, efficient and personable. She helped me reinstall the software and I was up and running in a short amount of time. I would rate my overall experience as 10 out of 10. Steve Harrison
  6. 6. Sr ICB Pricing/Costing Mgr. Mary Delk - Quote Expert From: CALVO, JOSE A Sent: Thursday, November 20, 2014 12:53 PM To: DELBRIDGE, VICTORIA Subject: FW: Victoria Delbridge Vikki, Great job taking care of the customer! Thank you for living “I can help you with that” Please keep up the great work, José A. Calvo AREA MGR - PROJECT MGMT jcalvo@att.com From: DELK, MARY E Sent: Thursday, November 20, 2014 12:00 PM To: CALVO, JOSE A Subject: Victoria Delbridge Jose, I just want to take a few minutes to let you know that Victoria helped me this morning with an issue that I have been battling for over a week. Bless her she located the problem and had me accessing the application Ineeded in less than 30 minutes. She may be wishing I didn’t keep her name for future issues. Good Job to Victoria!! Have a great day! Mary Ellen Delk AT&T Account Manager Jane Santos – SAMS-SE From: COOKE, JAN Sent: Thursday, May 22, 2014 9:03 AM To: DELBRIDGE, VICTORIA Subject: FW: Support Services Alert - SAMS Vikki – Thank you for helping out our customer. We really appreciate the time you took to assist her and keep the great customer service alive and well! Jan Cooke AT&T Global Sales Operations
  7. 7. From: SANTOS, JANE P Sent: Wednesday, May 21, 2014 4:50 PM To: DELBRIDGE, VICTORIA Subject: FW: Support Services Alert - SAMS Victoria, I just wanted to thank you again for your comments. They helped me more than you could ever know. Jane Santos Technical Sales Consultant ATT-Government & Education Brenda Thomassen-Snith - SAMS-SE From: CALVO, JOSE A Sent: Monday, November 11, 2013 2:22 PM To: DELBRIDGE, VICTORIA; BOWDEN, MELANIE Subject: FW: Thank you Vicki and Melanie, I wanted to send you a quick note to say thank you for doing a great job for the client. Making it easy for them to get their issues resolved is what it’s all about. Thank you both for the teamwork and the dedication for the client. Please keep up the great work! Thank you, José A. Calvo AREA MGR - PROJECT MGMT jcalvo@att.com From: THOMASSEN-SMITH, BRENDA J Sent: Monday, November 11, 2013 10:07 AM To: CALVO, JOSE A Cc: DELBRIDGE, VICTORIA Subject: Thank you Mr. Calvo, This is a GREAT BIG THANK YOU to Victoria Delbridge. She helped me out of a jam today and stuck through me until my passwords were set. What an asset she is to your team. People don’t often take time to Thank us for a job well done but I wanted to make sure to do so for her. Thank you again!
  8. 8. Thank You, Brenda Thomassen Customer Service Associate AT&T Business Solutions Jan Gura – Quote Expert for Solution Providers From: CALVO, JOSE A Sent: Monday, November 04, 2013 7:18 AM To: DELBRIDGE, VICTORIA Subject: FW: thank you Vicki, Thank you for your dedication to the customer by providing outstanding service. It’s always great to see notes like this. Please keep up the great work. Thank you, José A. Calvo AREA MGR - PROJECT MGMT jcalvo@att.com From: Jan Gura [mailto:jan.gura@lynxtel.com] Sent: Wednesday, October 30, 2013 12:12 PM To: CALVO, JOSE A Subject: thank you Jose, I am a solutions provider who is having quote expert issues and Vicki is assigned to my ticket. She has been very helpful and patient in trying to resolve the issues. Iwould like to commend her on providing outstanding service. Thank you! Jan Gura Lynx Telecommunications Larry Gentsch – SAMS-SE From: COBB, NEIL Sent: Tuesday, September 17, 2013 3:25 PM To: CALVO, JOSE A; BOWDEN, MELANIE; DELBRIDGE, VICTORIA Subject: RE: Many thanks!
  9. 9. Very nice work, Vikki and Melanie. Neil Cobb Executive Director – AT&T Sales Enablement Custom Offer Tools & Sales System Support From: CALVO, JOSE A Sent: Tuesday, September 17, 2013 11:46 AM To: BOWDEN, MELANIE; DELBRIDGE, VICTORIA Subject: FW: Many thanks! Vikki and Melanie, Thank you both for doing a great job and making sure the client had a great experience. Please keep up the great work! Thank you! José A. Calvo AREA MGR - PROJECT MGMT jcalvo@att.com From: GENTSCH, LARRY W Sent: Tuesday, September 17, 2013 12:04 PM To: CALVO, JOSE A Subject: Many thanks! Jose I want to compliment Victoria and Melanie on a job well done! They were exceptionally professional guiding me through the application process for SAMS-SE. Larry Gentsch Sr. ICB Pricing Manager AT&T Wholesale Paul Everett - SPOT From: CALVO, JOSE A Sent: Thursday, July 25, 2013 10:46 AM To: DELBRIDGE, VICTORIA Subject: FW: SPOT help Vikki, Thank you for your great support of the client. José A. Calvo
  10. 10. AREA MGR - PROJECT MGMT jcalvo@att.com From: Paul Everett [mailto:paul@bucomm.net] Sent: Thursday, July 25, 2013 10:23 AM To: CALVO, JOSE A Cc: DELBRIDGE, VICTORIA Subject: SPOT help I would like to say I had a problem finding things in spot. I still do. The search engine within spot is broke. Can not find anything the way it is setup. But on a good note, I do want to say that Vickie Delbridge (vp655R) has been a big help. She is still seating the answer for me. She called me back when she said she would. Thank you, Vickie Paul Everett, MSP Regional Vice President AT&T Master Solution Provider Diane Paden – SAMS-SE From: CALVO, JOSE A Sent: Tuesday, July 23, 2013 8:00 AM To: DELBRIDGE, VICTORIA Subject: FW: SAMS log on msg Vikki, Great job Vikki! Please keep up the great work. Thank you, José A. Calvo AREA MGR - PROJECT MGMT jcalvo@att.com From: PADEN, DIANE M Sent: Monday, July 22, 2013 12:50 PM To: SupportServices Subject: RE: SAMS log on msg Awesome service! Thanks! Diane Paden Mgr.-Ntwk Engr Sales Support Retail/GEM Presale Design and Costing

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