Kudos

Praise and Thanks from End Users at AT&T
Linda Clary – Vice President, AT&T
From: Linda Clary
Sent: Monday, April 27, 2015 9:23 AM
To: DELBRIDGE, VICTORIA
The list of changes in personnel, process and application that you witnessed in your time at AT&T is
substantial. You were an important part of implementing many of those changes. Thank you for
consistently stepping up to provide the support, problem solving and feedback that were needed
with each iteration of change. Please know that the work and personal commitment you
demonstrate each day is truly valued by me and members of my former team. You will be missed.
I wish you the best as you pursue new opportunities. Your good work at AT&T is respected and will
be long remembered.
With appreciation,
Linda Clary
Josephine Flanders – SAMS-SE
From: CALVO, JOSE A
Sent: Wednesday, April 15, 2015 8:19 AM
Subject: FW: Urgent Password Reset for SAMS
Vikki,
Great Job taking care of the customer; thank you, Please keep up the great work, I appreciate it!
José A. Calvo
AREA MGR - PROJECT MGMT
jcalvo@att.com
From: FLANDERS, JOSEPHINE M
Sent: Tuesday, April 14, 2015 4:25 PM
To: CALVO, JOSE A
Subject: RE: Urgent Password Reset for SAMS
Jose,
I wanted share a big thank you to Victoria for handling my password reset within minutes. Nice to
know that we have partners that understand urgency!!!

Victoria,
I can’t thank you enough for handling this as quickly as you did. So much appreciated!!!!
Jo Flanders
Sr Customer Contracts
SALES ENABLEMENT
Billy Forsyth – PC Globes
From: CALVO, JOSE A
Subject: FW: Madison County Schools
Vikki,
Great job taking care of the customer; thank you for living the “I can help you with that” mantra!
I appreciate your willingness to provide support and care that you provide to the clients.
Thank you; please keep up the great work!
José A. Calvo
jcalvo@att.com
From: FORSYTH, BILLY J
Sent: Tuesday, April 14, 2015 11:56 AM
To: CALVO, JOSE A
Subject: RE: Madison County Schools
Jose
I just wanted to let you know how much we appreciate the help that Victoria gave to my team today,
without her expertise and willingness to work with us real time I don’t think we would have been
able to get out a new optiwan contract for this e-rate season.
So often today we are just pointed to a web site and told to figure it out ourselves it was refreshing
to find someone who was actually willing to help.
Thanks
Bill J Forsyth
Government and Education
AT&T Services, Inc.

Kevin Weitlauf – PC Globes
From: CALVO, JOSE A
Subject: FW: Support Desk thank you
Vikki,
Thank you again for your customer focused support. I appreciate your professionalism and “I can
help you with that” attitude.
Thanks again,
José A. Calvo
jcalvo@att.com
From: WEITLAUF, KEVIN O
To: CALVO, JOSE A
Subject: Support Desk thank you
Jose,
I just wanted to send a note of thanks for the assistance that Victoria provided us on a
very time sensitive project over the last 3 working days. We are selling a product (OPTEWAN) for
the very first time and had some glitches getting the contract the way we needed. We appealed to the
support help desk and Victoria was extremely professional working with us to insure we got exactly
what we needed.
Thanks again,
Kevin Weitlauf
Technical Sales Consultant
David Alexander - Customer Markets Siebel
From: CALVO, JOSE A
Sent: Tuesday, March 18, 2014 1:32 PM
To: BOWDEN, MELANIE; DELBRIDGE, VICTORIA
Subject: FW: Kudos to Victoria and Melanie
Melanie and Vicki,
I just want to say thank you for taking care of the customer. I appreciate you taking the time to
make sure the client feels good about coming to us for support.

Thank you again and please keep up the great work,
José A. Calvo
jcalvo@att.com
From: ALEXANDER, DAVID
To: CALVO, JOSE A
Subject: Kudos to Victoria and Melanie
Hi Jose,
I just wanted to let you know that Victoria and Melanie are always a pleasure to work with!
Earlier today, I needed some help with a CM Siebel request and they went out of their way to help
me – which isn’t the first time nor it is unusual!
They’re always very friendly, knowledgeable, and helpful – it makes my job easier when I can work
with folks like them 
Thank you,
David Alexander
Sales Enablement
Ken Brown – Quote Expert
From: CALVO, JOSE A
Subject: FW: Thank you QE Support
Vikki,
Thank you for taking care of the client, it is always great to see emails like this.
Thank you, please keep up the great work.
José A. Calvo
jcalvo@att.com
From: BROWN, KEN

Cc: CALVO, JOSE A
Subject: Thank you QE Support
Victoria, just a quick note to say thanks for your assistance in getting my Quote Expert app back up
and running. I am writing 1) because it is awesome, and refreshing, in this day and age of “ busy” to
find someone to appreciate the users sense of urgency (real or imagined :-) as well as showing the
patience you certainly demonstrated. And 2) Wanted Jose to know what a great job you did and was
just as attentive on day 2 as you were on day 1 to get my issue resolved as quickly as possible.
Goes without saying you know your STUFF and again, THANK YOU!!!!
Ken Brown
AT&T Premier Client Group
Steven Harrison – SAMS-SE, Contract Wizard
From: CALVO, JOSE A
Sent: Tuesday, March 10, 2015 10:01 AM
Subject: FW: SAM's / C-WIZ Support
Vikki,
Great job taking care of the customer and thank you for the “I can help you with that” attitude.
It really goes a long way in making sure our customers are happy; please keep up the great work.
Thank you,
José A. Calvo
jcalvo@att.com
From: HARRISON, STEVEN
Sent: Tuesday, March 10, 2015 9:57 AM
To: CALVO, JOSE A
Cc: DELBRIDGE, VICTORIA
Subject: SAM's / C-WIZ Support
Jose,
This is just a quick note to let you know that Victoria provided excellent support services this
morning when I needed to reload both SAM’s and C-WIZ software on my computer. Victoria was
professional, knowledgeable, fast, efficient and personable. She helped me reinstall the software and
I was up and running in a short amount of time. I would rate my overall experience as 10 out of 10.
Steve Harrison

Sr ICB Pricing/Costing Mgr.
Mary Delk - Quote Expert
From: CALVO, JOSE A
Sent: Thursday, November 20, 2014 12:53 PM
Subject: FW: Victoria Delbridge
Vikki,
Great job taking care of the customer! Thank you for living “I can help you with that”
Please keep up the great work,
José A. Calvo
jcalvo@att.com
From: DELK, MARY E
Sent: Thursday, November 20, 2014 12:00 PM
To: CALVO, JOSE A
Subject: Victoria Delbridge
Jose,
I just want to take a few minutes to let you know that Victoria helped me this morning with an issue
that I have been battling for over a week. Bless her she located the problem and had me accessing
the application Ineeded in less than 30 minutes. She may be wishing I didn’t keep her name for
future issues. Good Job to Victoria!!
Have a great day!
Mary Ellen Delk
AT&T Account Manager
Jane Santos – SAMS-SE
From: COOKE, JAN
Sent: Thursday, May 22, 2014 9:03 AM
Subject: FW: Support Services Alert - SAMS
Vikki –
Thank you for helping out our customer. We really appreciate the time you took to assist her and
keep the great customer service alive and well!
Jan Cooke
AT&T Global Sales Operations

From: SANTOS, JANE P
Sent: Wednesday, May 21, 2014 4:50 PM
Subject: FW: Support Services Alert - SAMS
Victoria,
I just wanted to thank you again for your comments. They helped me more than you could ever
know.
Jane Santos
ATT-Government & Education
Brenda Thomassen-Snith - SAMS-SE
From: CALVO, JOSE A
Sent: Monday, November 11, 2013 2:22 PM
To: DELBRIDGE, VICTORIA; BOWDEN, MELANIE
Subject: FW: Thank you
Vicki and Melanie,
I wanted to send you a quick note to say thank you for doing a great job for the client. Making it
easy for them to get their issues resolved is what it’s all about. Thank you both for the teamwork
and the dedication for the client.
Please keep up the great work!
Thank you,
José A. Calvo
jcalvo@att.com
From: THOMASSEN-SMITH, BRENDA J
Sent: Monday, November 11, 2013 10:07 AM
To: CALVO, JOSE A
Subject: Thank you
Mr. Calvo,
This is a GREAT BIG THANK YOU to Victoria Delbridge. She helped me out of a jam today and
stuck through me until my passwords were set. What an asset she is to your team. People don’t
often take time to Thank us for a job well done but I wanted to make sure to do so for her. Thank
you again!

Thank You,
Brenda Thomassen
Customer Service Associate
AT&T Business Solutions
Jan Gura – Quote Expert for Solution Providers
From: CALVO, JOSE A
Sent: Monday, November 04, 2013 7:18 AM
Subject: FW: thank you
Vicki,
Thank you for your dedication to the customer by providing outstanding service. It’s always great to
see notes like this.
Please keep up the great work.
Thank you,
José A. Calvo
jcalvo@att.com
From: Jan Gura [mailto:jan.gura@lynxtel.com]
Sent: Wednesday, October 30, 2013 12:12 PM
To: CALVO, JOSE A
Subject: thank you
Jose,
I am a solutions provider who is having quote expert issues and Vicki is assigned to my ticket. She
has been very helpful and patient in trying to resolve the issues. Iwould like to commend her on
providing outstanding service.
Thank you!
Jan Gura
Lynx Telecommunications
Larry Gentsch – SAMS-SE
From: COBB, NEIL
Sent: Tuesday, September 17, 2013 3:25 PM
To: CALVO, JOSE A; BOWDEN, MELANIE; DELBRIDGE, VICTORIA
Subject: RE: Many thanks!

Very nice work, Vikki and Melanie.
Neil Cobb
Executive Director – AT&T Sales Enablement
Custom Offer Tools & Sales System Support
From: CALVO, JOSE A
Sent: Tuesday, September 17, 2013 11:46 AM
To: BOWDEN, MELANIE; DELBRIDGE, VICTORIA
Subject: FW: Many thanks!
Vikki and Melanie,
Thank you both for doing a great job and making sure the client had a great experience. Please keep
up the great work!
Thank you!
José A. Calvo
jcalvo@att.com
From: GENTSCH, LARRY W
Sent: Tuesday, September 17, 2013 12:04 PM
To: CALVO, JOSE A
Subject: Many thanks!
Jose
I want to compliment Victoria and Melanie on a job well done! They were exceptionally
professional guiding me through the application process for SAMS-SE.
Larry Gentsch
Sr. ICB Pricing Manager
AT&T Wholesale
Paul Everett - SPOT
From: CALVO, JOSE A
Sent: Thursday, July 25, 2013 10:46 AM
Subject: FW: SPOT help
Vikki,
Thank you for your great support of the client.
José A. Calvo

jcalvo@att.com
From: Paul Everett [mailto:paul@bucomm.net]
Sent: Thursday, July 25, 2013 10:23 AM
To: CALVO, JOSE A
Subject: SPOT help
I would like to say I had a problem finding things in spot. I still do. The search engine within spot is
broke. Can not find anything the way it is setup.
But on a good note, I do want to say that Vickie Delbridge (vp655R) has been a big help. She is still
seating the answer for me. She called me back when she said she would. Thank you, Vickie
Paul Everett, MSP
Regional Vice President
AT&T Master Solution Provider
Diane Paden – SAMS-SE
From: CALVO, JOSE A
Sent: Tuesday, July 23, 2013 8:00 AM
Subject: FW: SAMS log on msg
Vikki,
Great job Vikki! Please keep up the great work.
Thank you,
José A. Calvo
jcalvo@att.com
From: PADEN, DIANE M
Sent: Monday, July 22, 2013 12:50 PM
To: SupportServices
Subject: RE: SAMS log on msg
Awesome service!
Thanks!
Diane Paden
Mgr.-Ntwk Engr Sales Support
Retail/GEM Presale Design and Costing

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