Support activities in today’s business face the challenge to reduce time-to-answer, improve quality of service and reducing the cost involved. Video-enabled assistance solutions are a new effective way that is effectively used by support system around the world. Arioflow Presence app is one such example that allows companies to provide better assistance and support. Learn about the technology: http://www.vidyo.com/technology/

1. www.vidyo.com | 1-866-99-VIDYO
Vidyo Blog Post | December 11, 2015
Video-enabled
assistance solutions are
gaining support and
adoption around the
world, fueled by a
shortage of experts, and
the need to decrease
time and costs related to
traveling on-site.
Author: Eric Delacourt, Vice President Sales & Marketing, Arioflow
experience, containing costs while reducing lead times at the same time,”
recently noted Olivier Vial, Managing Director of Cunningham Lindsey
France; a market leader in France for claims handling that currently
leverages Arioflow solutions equipped with Vidyo.
Arioflow Presence, one of many assistance solutions in use today, allows companies to change the
way they care. Designed with a strong User Experience focus, the Arioflow Presence app is a
straightforward and easy way to schedule meetings, prepare claims and communicate via video to get
your report.
Change the way you care! Improve
Quality of Service with Video-Enabled
Assistance
All support activities are facing the
same challenge: how to reduce
time-to-answer and improve quality
of service while reducing costs at
the same time. Video-enabled
assistance solutions are gaining
support and adoption around the
world, fueled by a shortage of
experts, and the need to decrease
time and costs related to traveling
on-site.
To address this challenge Arioflow’s
cloud-based field audit apps are
built with Vidyo-enabled assistance
to provide an end-to-end solution
for policyholders, both corporate
and individual, and loss adjusters.
“Providing remote loss-adjustment
solutions is becoming a pre-
requisite for many of our customers
that aim at improving policyholders’

2. www.vidyo.com | 1-866-99-VIDYO
Vidyo’s patented technology brings high quality visual communication to the Arioflow Presence app.
Video communication helps our team better understand situations and issues while simultaneously
collecting relevant data. With Arioflow, the expert has a comprehensive web platform to record the
videoconference, take pictures from a smartphone, or prepare an expertise report.

3. www.vidyo.com | 1-866-99-VIDYO
We believe that we made the right technology choice for video systems with Vidyo. We put the
emphasis on User Experience and it has made a difference to our customers.
With growing data supporting the claim that improved customer service generates new revenue2
what’s stopping you from changing the way you care, it’s worthwhile.
Resources:
1. http://www.businesswire.com/news/home/20151123005695/en/Cunningham-Lindsey-France-
Deploys-Arioflow-Edition-Videoconference
2. http://www.netpromotersystem.com/about/how-is-nps-related-to-growth.aspx