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How to build
Addictive Communities
Richard Millington
@RichMillington
The secrets behind the world’s most addictive communities
FeverBee.com
2FeverBee Community Consultancy @RichMillington
We researched the !
success rate of online forums
3FeverBee Community Consultancy @RichMillington
4FeverBee Community Consultancy @RichMillington
Most new forums fail to !
reach 100 active members
5FeverBee Community Consultancy @RichMillington
How can we build
?addictive communities
6FeverBee Community Consultancy @RichMillington
Base the concept upon an
existing motivation1)1)
7FeverBee Community Consultancy @RichMillington
8FeverBee Community Consultancy @RichMillington
Pleasure Pain
Hope Fear
Social acceptance Rejection
Source BJFogg.com
9FeverBee Community Consultancy @RichMillington
Pleasure Pain
Hope Fear
Social acceptance Rejection
Source BJFogg.com
10FeverBee Community Consultancy @RichMillington
11FeverBee Community Consultancy @RichMillington
12FeverBee Community Consultancy @RichMillington
13FeverBee Community Consultancy @RichMillington
Pleasure Pain
Hope Fear
Social acceptance Rejection
Source BJFogg.com
14FeverBee Community Consultancy @RichMillington
15FeverBee Community Consultancy @RichMillington
16FeverBee Community Consultancy @RichMillington
17FeverBee Community Consultancy @RichMillington
Pleasure Pain
Hope Fear
Social acceptance Rejection
Source BJFogg.com
18FeverBee Community Consultancy @RichMillington
19FeverBee Community Consultancy @RichMillington
Pleasure Pain
Hope Fear
Social acceptance Rejection
Source BJFogg.com
20FeverBee Community Consultancy @RichMillington
21FeverBee Community Consultancy @RichMillington
22FeverBee Community Consultancy @RichMillington
SOCIAL INCLUSION
23FeverBee Community Consultancy @RichMillington
SOCIAL INCLUSION
24FeverBee Community Consultancy @RichMillington
SOCIAL REJECTION
25FeverBee Community Consultancy @RichMillington
MOST EFFECTIVE MOTIVATIONAL APPEALS
No appeal
Pleasure
Pain
Hope
Fear
Social inclusion
Social rejection
26FeverBee Community Consultancy @RichMillington
No appeal 8%
Pleasure
Pain
Hope
Fear
Social inclusion
Social rejection
MOST EFFECTIVE MOTIVATIONAL APPEALS
27FeverBee Community Consultancy @RichMillington
No appeal 8%
Pleasure 25%
Pain
Hope
Fear
Social inclusion
Social rejection
MOST EFFECTIVE MOTIVATIONAL APPEALS
28FeverBee Community Consultancy @RichMillington
No appeal 8%
Pleasure 25%
Pain 29%
Hope
Fear
Social inclusion
Social rejection
MOST EFFECTIVE MOTIVATIONAL APPEALS
29FeverBee Community Consultancy @RichMillington
No appeal 8%
Pleasure 25%
Pain 29%
Hope 15%
Fear
Social inclusion
Social rejection
MOST EFFECTIVE MOTIVATIONAL APPEALS
30FeverBee Community Consultancy @RichMillington
No appeal 8%
Pleasure 25%
Pain 29%
Hope 15%
Fear 15%
Social inclusion
Social rejection
MOST EFFECTIVE MOTIVATIONAL APPEALS
31FeverBee Community Consultancy @RichMillington
No appeal 8%
Pleasure 25%
Pain 29%
Hope 15%
Fear 15%
Social inclusion 37%
Social rejection
MOST EFFECTIVE MOTIVATIONAL APPEALS
32FeverBee Community Consultancy @RichMillington
No appeal 8%
Pleasure 25%
Pain 29%
Hope 15%
Fear 15%
Social inclusion 37%
Social rejection N/A
MOST EFFECTIVE MOTIVATIONAL APPEALS
33FeverBee Community Consultancy @RichMillington
No appeal 8%
Pleasure 25%
Pain 29%
Hope 15%
Fear 15%
Social inclusion 37%
Social rejection N/A
MOST EFFECTIVE MOTIVATIONAL APPEALS
34FeverBee Community Consultancy @RichMillington
ACTION STEPS
1) Ask newcomers motivation-based questions!
2) Align concept with an existing motivation!
3) Change first contribution to a motivating question
35FeverBee Community Consultancy @RichMillington
2) Initial Feedback
36FeverBee Community Consultancy @RichMillington
How many members don’t make a !
second contribution ?
37FeverBee Community Consultancy @RichMillington
40% - 90%
38FeverBee Community Consultancy @RichMillington
1) Speed!
2) Ask a good question!
3) Impact
39FeverBee Community Consultancy @RichMillington
1) Speed!
2) Ask a good question!
3) Impact
40FeverBee Community Consultancy @RichMillington
0"
10"
20"
30"
40"
50"
60"
5" 10" 15" 20" 25" 30" 35" 40" 45" 50" 55" 60" 65" 70" 75" 80" 85" 90" 95" 100" 105" 110" 115" 120" 125" 130"
%"members"who"make"a"second"contribu3on"
Response to initial post by hours
41FeverBee Community Consultancy @RichMillington
30#
40#
50#
60#
70#
80#
90#
100#
5# 15# 25# 35# 45# 55# 65# 75# 85# 95# 105# 115# 125# 135# 145# 155# 165# 175# 185# 195# 205# 215# 225# 235# 245# 255# 265# 275# 285# 295#
%"members"who"make"a"second"contribu3on"
Response to initial post by minutes
42FeverBee Community Consultancy @RichMillington
30#
40#
50#
60#
70#
80#
90#
100#
5# 15# 25# 35# 45# 55# 65# 75# 85# 95# 105# 115# 125# 135# 145# 155# 165# 175# 185# 195# 205# 215# 225# 235# 245# 255# 265# 275# 285# 295#
%"members"who"make"a"second"contribu3on"
Big difference!
Response to initial post by minutes
43FeverBee Community Consultancy @RichMillington
Respond within
15 minutes
44FeverBee Community Consultancy @RichMillington
1) Speed!
2) Ask a good question!
3) Impact
45FeverBee Community Consultancy @RichMillington
1) Why do you think that?!
2) Have you also found …. ? !
3) People interested in {x} might agree…!
4) Reveal something personal!
5) Don’t solve the problem*
46FeverBee Community Consultancy @RichMillington
1) Speed!
2) Ask a good question!
3) Impact
47FeverBee Community Consultancy @RichMillington
Prick the ego
48FeverBee Community Consultancy @RichMillington
ACTION STEPS
1) Respond quickly!
2) Respond with a question!
3) Demonstrate impact
49FeverBee Community Consultancy @RichMillington
Ensure members feel unique
3)
50FeverBee Community Consultancy @RichMillington
51FeverBee Community Consultancy @RichMillington
52FeverBee Community Consultancy @RichMillington
53FeverBee Community Consultancy @RichMillington
54FeverBee Community Consultancy @RichMillington
55FeverBee Community Consultancy @RichMillington
56FeverBee Community Consultancy @RichMillington
57FeverBee Community Consultancy @RichMillington
58FeverBee Community Consultancy @RichMillington
ACTION STEPS
1) Ask members what makes them unique!
2) Provide opportunities for members to be unique!
3) Highlight unique contributions through content
59FeverBee Community Consultancy @RichMillington
Forge real relationships4)
60FeverBee Community Consultancy @RichMillington
61FeverBee Community Consultancy @RichMillington
62FeverBee Community Consultancy @RichMillington
63FeverBee Community Consultancy @RichMillington
64FeverBee Community Consultancy @RichMillington
ACTION STEPS
1) Initiate activities for members to interact!
2) Foster small groups on or off the platform!
3) Make introductions by age/location/profession
65FeverBee Community Consultancy @RichMillington
Build habits
5)
66FeverBee Community Consultancy @RichMillington
67FeverBee Community Consultancy @RichMillington
68FeverBee Community Consultancy @RichMillington
“Lurkers become !
regulars!”
69FeverBee Community Consultancy @RichMillington
Use Intensive Habit-Building Programmes
Awareness Visit Registration Participation
First discussion
Feedback
Second discussion
event
70FeverBee Community Consultancy @RichMillington
ACTION STEPS
1) Identify a trigger within existing behaviour!
2) Opt-out notification systems (e-mail)!
3) Intensive 3-week habit-building programme
71FeverBee Community Consultancy @RichMillington
SUMMARY
1) Align your concept with an existing motivation!
2) Respond fast and well!
3) Make members feel unique!
4) Build real relationships!
5) Bring in existing habits
72FeverBee Community Consultancy @RichMillington
SUMMARY
1) Align your concept with an existing motivation!
2) Respond fast and well!
3) Make members feel unique!
4) Build real relationships!
5) Bring in existing habits
73FeverBee Community Consultancy @RichMillington
SUMMARY
1) Align your concept with an existing motivation!
2) Respond fast and well!
3) Make members feel unique!
4) Build real relationships!
5) Bring in existing habits
74FeverBee Community Consultancy @RichMillington
SUMMARY
1) Align your concept with an existing motivation!
2) Respond fast and well!
3) Make members feel unique!
4) Build real relationships!
5) Bring in existing habits
75FeverBee Community Consultancy @RichMillington
SUMMARY
1) Align your concept with an existing motivation!
2) Respond fast and well!
3) Make members feel unique!
4) Build real relationships!
5) Bring in existing habits
76FeverBee Community Consultancy @RichMillington
SUMMARY
1) Align your concept with an existing motivation!
2) Respond fast and well!
3) Make members feel unique!
4) Build real relationships!
5) Bring in existing habits
77FeverBee Community Consultancy @RichMillington
CONTACT
http://www.feverbee.com
Twitter: @RichMillington
richard@feverbee.com
Website:
e-mail:

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