2. GUIDED BY : MISS. MUKTI BAJARIA
SR.NO NAME ROLL.NO
01 YASH AJMERA 02
02 KALPESH GUPTA 14
03 PAWAN MAMANIYA 24
04 SONU PETHANI 34
05 SAGAR SHAH 42
06 VIRAL SHAH 44
07 MAHESH TRIPATHI 46

3. Definition of Call Center:
Call Center :
•Special software may be used so that the employee has access
to company databases that will help them research customer
information, take orders, or answer questions. Some companies
establish their own call centers, while others use what are called
hosted centers. These centers are operated by third party
businesses and have their own technology and software at a
central location.
•In addition, many companies that utilize an
online call center have a higher employee retention rate than
companies with employees in traditional call centers. Employees
working in an online call center enjoy unique advantages and
benefits of their own.

4. Definition and Meaning of
Recruitment :
According to Edwin B. Flippo,“ Recruitment is the
process
of searching the candidates for employment and
stimulating them to apply for jobs in the organisation”
Meaning: Recruitment is the activity that links the
employers and the job seekers.
A process of finding and attracting capable applicants for
employment.

5. How Important Is a
Good Recruitment
Process …?

6. Which skills
should you
evaluate…?

7. Sources of Recruitment

8. Recruitment Process at
Call Centers
•Self Introduction
•Aptitude Test
•Telephonic Interview
•Typing Skills
•Talk on a topic/ Group
discussion
•HR

9. Selection Definition:
According to Thomas stone “Selection is the process of
differentiating between applicants in order to indentify
and hire those with a greater likelihood of success on the
jobs.”
In simple words……
It is the functions perform by the management of selecting the
right employees at the right time After identifying the sources
of human resources, searching for prospective employees
and stimulating them to apply for jobs in an organization .
The objective of the selection decision is to choose the
individual
who can most successfully perform the job from the pool of
qualified
candidates.

10. Selection Process Flowchart
Job analysis
Recruitment Application form
Written examination
Preliminary interview Tests
Medical examination
Reference checks
Line managers decision

11. Importance of Recruitment and Selection
•Helps to get a proper candidate.
•Help to increase success rate.
•Help to reduce the probablity.
•Helps to get organizations legal and social obligations.
•Helps to increase organization and individual effectiveness