Over the summer of 2016, the Vocera Experience Innovation Network launched a study to examine how organizations keep the human experience front and center in their approaches to innovation. Drawing on insight from more than 100 experience leaders across North America, our second annual Chief Experience Officer (CXO) report uncovers four key areas of focus: • Greater alignment and integration with quality/safety and process improvement efforts—sometimes with experience as the umbrella strategy. • Broader vision across the continuum of care so that experience improvement ceases to be focused solely on the inpatient hospital environment. • Deeper engagement of key stakeholders, including physicians, board members, patients, and families. Patients will increasingly be the architects of improvement. • Concerted focus on physician, nurse, and staff well-being, joy, and resilience to combat initiative fatigue and drive sustainable change. This deck represents a few key findings from the study. To download the full report, click here: http://solutions.vocera.com/2016CXOReport.html