Twice Reply Company Presentation. Our focus is Digital Transformation.

1. Twice Reply
Brief company presentation
Munich, April 2015

2. 2
Strategy
Twice Reply - Who we are
Processes
Digital
Agenda
Digitization
CX
X-Selling
Twice Reply is a consulting company focused on Digital Transformation,
offering services along the entire digital value chain.
We deliver End-to-End with specialists within the Reply Network to combine
strategy, program management and technological expertise with successful delivery.

3. 3
We work jointly with client teams from marketing, strategy, customer care and IT to deliver programs
successfully, enabling us to apply our expertise to a wide range of business models and markets
Service OfferingDigital
CRM
Omni-channel
Customer
Engagement
Content
&
Commerce
Platforms
Business
Models &
Product
MonetizationDigital
Business
Optimization
&
Innovation
Digital
Content
Strategy &
Distribution
Simplification of processes, Digitization of customer journeys, and Digital Customer
Acquisition represent urgent company needs today. Twice provides the right advice
Twice Reply – Service Offering

4. 4
Twice Reply – Core Activities along the Value Chain
 Process
Design/Re-
engineering*
 Digital Process
Requirements
 Use Case Deep-
Dive
 Digital Process
Specification
 Digital Customer
Experience*
 Use Case
Definition
 Product Range
 Digital Go-to-
Market
 Omnichannel
Strategy*
 Change
Management*
 Architecture &
Implementation
Strategy*
FunctionalActivities
 Vision/Mission
Definition
 Priority Setting
 Product Review
 Project Review
 Digital Roadmap*
 Organizational
Review*
 Governance
Development
Process
Simplification
 Digital Retail
Strategy*
 Point of Sale
(POS) Platform
Due Diligence*
 Agent Training
 Data-driven
Business Concept
 Conversion
Optimization
 Digital Customer
Acquisition*
 Digital Ecosystems
 Traffic Generation
 Social Interaction
Concept and
Development
 Tech./Platform
Due Diligence*
 Agile
Methodology
Training
 Platform
Decision*
 Development
Set-up
 Security
 Analytics
 Quality Assurance
Up/Cross
Selling
Digitization
Progressive Integration with Reply Units
Imagination
Strategy
Development
Strategy Setting:
“Digital Agenda”
* Twice Reply capability focus

5. 5
We combine the competence of a digital consultancy company with the technological expertise of a
large network of companies, supporting our clients to succeed on their digital transformation journey.
 Flexible & responsive to the individual
needs of customers
 Delivery across all industries
 Hybrid creative and tech capabilities
 Pragmatic project approach
 Rapid and cost-effective delivery
 Sales team = Delivery team
CONSULTANCY
 A range of specific technical expertise and
industry focus
 Execution capability
 Over 4.500 well trained, certified
professionals
 Quick and responsive network consisting of
60+ specialized companies
 Maturity – proven methodologies
NETWORK
Twice Reply – Living the Reply Network

6. 6
Thanks!
www.reply.eu