This document discusses trends in sustainable business travel management. It notes that business travel is increasingly prioritizing sustainability through carbon offset programs and emission reporting. While security remains a top concern for travel managers, more are recognizing the importance of sustainability due to changing societal values and potential future legislation. The document suggests that travel managers will increasingly take on the additional role of sustainability managers.

1. WHAT TRAVEL PAYMENT IS ALL ABOUT.
Business travel management on its
way to being a more sustainable
industry
Patrick W. Diemer
Chairman of the Executive Board, AirPlus International
World Tourism Forum Lucerne, April 13-15, 2011
P.. 1
1

2. How we live has changed
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. World Tourism Forum Lucerne P. 2

3. How we travel has changed, too
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. World Tourism Forum Lucerne P. 3

4. The increasing number of flight passengers demand
further developments
Number of flight passengers worldwide (in million)
Source: Airports Council International
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. World Tourism Forum Lucerne P. 4

5. Our societies spend the same on leisure and on
business travel
Business travel
Leisure Business
Business
market
travel travel
travel
$US 800 billion
50% 50%
50%
Source: VDR, DRV
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. World Tourism Forum Lucerne P. 5

6. Travel service providers become more and more “green”
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. World Tourism Forum Lucerne P. 6

7. Companies and their suppliers have taken action to make
their business travel sustainable
 AirPlus Green Reports
 AirPlus Carbon Offset
 American Express
 Carbon SAM
 CWT Sustainable Solutions
 CWT Carbon Calculator
 BCD
 Emission Report
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. World Tourism Forum Lucerne P. 7

8. Corporations such as insurance company Provinzial
even use these solutions for their positioning
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. World Tourism Forum Lucerne P. 8

9. The world over, there are significant differences in
business travel’s commitment to green travel
Consideration of climate protection within travel guidelines
High
> 30% United
Kingdom
Switzerland Brazil Scandinavia
Average
> 15% Germany France Belgium Netherlands South
Africa
Singapore Australia Mexico
Low
Low
consideration of climate
protection within travel United Austria Italy Spain China
States
guidelines < 15%
< 15%
Source: AirPlus International Travel Management Study 2010
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10. Very few business trips are actually climate-neutral,
today
Do you pay to offset your travel-related CO2 emissions?
Total 100%
Worldwide 17%
Brazil 35%
Netherlands 30%
UK 25%
Scandinavia 25%
Germany 8%
USA 5%
Italy 5% Don‘t know / no answer
No
Planned within the next 12 months
Yes
Source: AirPlus International Travel Management Study 2010
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11. Security remains the most important issue for corporate
travel management
Improvement of security of credit cards
Higher standards against credit card fraud
Increased attention to security while traveling
Less travel through more virtual meetings
Corporate booking tools
Introduction of corporate social responsibility
Travel management tools for mobile phone
Outsourcing of business travel management
Source: AirPlus International Travel Management Study 2010
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12. More and more business travel associations and industry
activities are prioritizing sustainability
Best Corporate Social
Responsibility Programme
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. World Tourism Forum Lucerne P. 12

13. Green travel will increase in importance due to legislative
resolutions
Best Corporate Social Responsibility
Programme
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. World Tourism Forum Lucerne P. 13

14. Travel managers have
been developing into
mobility managers for a
while ...
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15. ... in the future, travel
managers will also be
sustainability managers.
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