1. Walter J. Kolb
566 42nd
St S 701-412-1475
Fargo, ND, 58103 wjkolb@hotmail.com
PROFILE
 Established administration in server/client support for Microsoft Win 7/10 and W2K8 servers
 Excellent scripting skills for systems administration tasks
 Excellent customer service skills
EXPERIENCE:
Sr Analyst
Artech contract to Avanade 8/2012 – 06/2013
Avanade 6/2013 – 08/2016
Server/Desktop support, resolve OS issues, network connectivity, application support, Office 365 support. SCCM
package creation and deployment. Image creation and OS deployment using MDT. Basic scripting used in order to
resolve issues. DNS/DHCP/Print Manager support. Inventory control. Technical documentation.
Technical Support Engineer
Peplink 3/2012 – 8/2012
Independent contractor; Network administration, configuring routers and wireless devices. Work with customer in
setting up, configuring and resolving communications issues with network equipment. Resolve VOiP, VPNs,
connectivity issues.
Technical Support Analyst
Northstar Technology Group 5/2011 – 3/2012
Systems administration for small to medium size businesses. Most work was done via remote desktop with occasional
work on site. Install Server 2003/2008, XP, Windows 7. Setup accounts on Terminal servers and install applications.
Add users groups set security with Active Directory users and computers. Create email accounts and resolve email
issues with MS Exchange. Install network/USB wireless printers. Install and configure wireless and LAN connected
routers and switches. Resolve connectivity issues. Install and configure applications. Maintain backups with Backup
Exec. Resolve DNS and DHCP issues. Maintain Windows updates on servers and desktops computers.
Network Support Specialist 10/2010-5/2011
Corporate Technologies
PC/Server/LAN support. Troubleshoot and resolve issues with PCs and servers. Replace system board,memory,
hard drive, reload operating systems,restore data, install Microsoft Office, setup email. Install and configure servers
running Windows 2003/2008. Add users, groups, applications, anti virus software. Add PCs and servers to existing
domains, workgroups. Setup/configure backup software. Install Tech Advantage monitoring server/software,
configure SNMP for monitoring purposes. Install and configure Netgear and Linksys routers and switches.
Microsoft CRM Support Engineer 3/2008– 10/2010
Volt/VMC, Fargo, ND
Assist in installation and configuration of Microsoft CRM. Resolve technical issue through the use of e-mail, phone
and remote sessions. Responsible for being knowledgeable with Microsoft technologies including Active Directory,
DNS, IIS, Exchange and SQL server as well as the Outlook client and Internet Explorer. Daily use of Active
Directory Users and Computer. SQL Management Studio, IIS manager, DNS manager.
Technical Lead 1/2008-3/2008
Sytek Communications, Upsala, MN
Technical lead for two technicians. Systems administration for Windows server 2000/2003/SBS 2003.
Systems Administrator 9/2006 -9/2007
Saint Cloud Times, St Cloud, MN
Systems support for Windows 2000/2003 environment. Patch management,application deployment, performance
tuning, anti virus management, debugging/problem resolution, scsi raid 5 support, back up support, active directory
and group policy management, windows scripting, 2003/xp operating systems installation, basic dba and exchange
admin. Create users,groups, email accounts in Linux.
EDUCATION
mcse NT4 2001, bachelors degree computer science 2003, A+ 2011, mcsa server 2012 2015