1. Wanda Batten
9803 Bonanza St
Henrico, VA 23228
804- 665-4495
battenw@gmail.com
Also registered on LinkedIn
Profile
Administrative support professional offering versatile office management skills and proficiency in
Microsoft Office programs. Strong planner and team player, who readily adapts to change, works
independently and exceeds expectations. Ability to juggle multiple priorities and meet tight
deadlines without compromising quality.
Detail oriented and organized individual. Extensive experience in creating comprehensive
monthly, quarterly and annualized reports for a Leadership Team and Client. Ability to stay
focused, with a positive work ethic.
Prior experience in customer service, collections, teller, credit services, receptionist/dispatcher.
Key Skills
Office
Skills:
Executive Support
Calendar
Management
Spreadsheets/Reports
Event Management/Team
Meetings/Management Meetings
Travel Coordination
Fire Warden
Editor of Newsletter
Computer
Skills:
MS Word
MS Excel
MS PowerPoint
MS Visio (light)
MS Publisher (light)
Outlook & Lotus Notes
Concur and Works
Calculator & Dictaphone
Sharepointe (light)
Experience
Bon Secours Health System Administrative Assistant
Supervisor: Lisa York November 26, 2012 – Present
Handle multifaceted clerical tasks. Provide administrative support to the SVP of Mission Services, Chief
Director of Nursing, Vice President Patient Experience and Administrative Director of Analytics, and
Director of Finance. Calendar management for three Executives and travel arrangements/coordination.
Processing of expense reports via Concur. Ad hoc projects and reports as requested. Reconciliation of
company credit card statements and expenses via Works & Concur. Order supplies. Distribute mail.
Answer phone inquiries and greet walk-ins to Administration. Manages appropriate facilities and
resources for conference calls, department meetings, conferences and special events. Provides support
for managers in the form of preparations for meetings, to include preparing agendas, attending
meetings and preparing minutes. Processes routine department invoices, requisitions, P-card
purchases and other routine financial transactions as assigned, assigns proper expense accounts and
reconciles P-card (credit card). Editor of Hospital newsletter.
EMCOR Facilities Services, Richmond, VA Account Staff Assistant
Supervisor: Cathy Hice (804) 782-5908/ January 16, 2011-December 16, 2011
205-2425
Handle multifaceted clerical tasks supporting the Alliance Director, 2 Regional Managers, and
Security Director and as needed also supported 9 Facility Managers. Coordinated travel
arrangements, attend meetings/prepare minutes, prepare & distribute weekly, monthly, quarterly
and annual reports to management team and client, maintained org charts, site lists and contact
lists. Became a trusted assistant known for accuracy, team player, and go to attitude, flexibility

2. and high-quality work ethic.
 Communicated effectively with Leadership team. Established strong relationships with
peers and client.
 Preparation and data entry of monthly report to client.
 Preparation of quarterly/annual reports in presentation format and booklets using Microsoft
Word, Excel spreadsheets and graphs and PowerPoint presentations.
 Entrusted to handle confidential information.
 Work closely with Leadership team on special projects as needed ie, ad hoc reports
requested by client.
 Serve as Editor of Team Newsletter.
 Serve as Floor Warden for Fire Evacuations.
 Dispatch work order requests as needed for floor, hot/cold, lights out, etc. to Customer
Solution Center.
 Make travel arrangements as needed for Leadership Team.
 Event planning; scheduling management and team meetings, conferences, reserve
conference rooms, hotel rooms and arrange for catering and dinner reservations. Prepare
materials for such meetings to include creating, printing and binding materials.
 Attend management, project and safety meetings and prepare minutes as requested.
 Earned excellent marks on performance reviews, with citations for excellence in areas
including work accuracy, organizational skills, ability to stay focused, quality and
promptness, attention to detail; ability to learn and master new concepts; positive work
ethic. Organized and flexible with ability to prioritize and multi task.
Circuit City, Richmond, VA Administrative Assistant
Amy Donovan (804) 527-4000 April 6, 1998 to 2001
Provided administrative support to the manager of the MIS HR/Payroll department and 4 Project
Managers.
 Coordination of internal moves for new and existing employees.
 Making travel arrangements, meeting arrangements. Preparing and processing travel and
expense reports.
 Preparing and processing training requests for associates.
 Process internal payroll/benefits documentation for employees. Responsible for brief
orientation of new employees, setting up cube/office with supplies, ordering phone
extensions and computer equipment.
 Updated org charts.
 Ordering of supplies.
 Entrusted to work with minimal supervision and with confidential personnel information.
 Preparing invoices for payment.
 Support management in control and tracking of expenses by reviewing P & L’s and
generating accrual reports to Division Accounting using Excel spreadsheets.
 Assist with scheduling management and team meetings, reserve conference rooms and
arrange for catering.
 Attend management, project meetings and prepare minutes as requested.

BB&T, Richmond, VA Customer Service Representative
Barbara Bridges (804) 418-8837 December 1997 to April, 1998
Provide administrative support to the Manager of Deposit Servicing.
 Data entry and maintenance entry of DDA/Savings accounts.
 Answer customer inquiry phone lines assisting customers with inquiries, which often
involved research and resolution/problem solving.
 Making travel arrangements, meeting arrangements.
 Preparing and processing travel and expense reports.
 Preparation of minutes and notes from various department meetings.

3. Education
Relevant Courses: Taken at JSR on Parham Rd, and American Institute of Banking
 Project Management for Administrative Assistants
 Creating Newsletters & Brochures
 Microsoft PowerPoint and Excel
 Customer Service Skills
 Dealing with The Difficult Customer
 Stress Management
 Principles of Banking
 Money and Banking
 Law and Banking
 Accounting I
 Marketing For Bankers