This was a keynote I gave for Colruyt Group, about the future of retail POS interaction opportunities and behavioral consumer trends. The talk focuses on contextually relevant content delivery, defined by Google as micro-moments.
6. NICHE & CRAFT SKILLS
COMPLEMENT AUTOMATED
CUSTOMER SUPPORT
7. WE ARE ARCHITECTS OF OUR OWN DEMISE
…and it will push us towards our survival
TOOLS DON’T CREATE ACTION,
CLEAR STRATEGY AND EFFECTIVE
CONSUMER ENGAGEMENT DO
12. Virtual Agents, Video Concierge Services
Intelligent Interactive (POS) Connected Displays
Smart Display Streaming Networks
Universal Language - & Voice Recognition Technologies
Deep Learning & Artificial Intelligence
THE ALWAYS-ON, INSTANTLY TAILORED AND
HYPER-PERSONAL CONCIERGE SERVICE
IS THE ULTIMATE PERSONAL CONNECTION
28. BAIDU’S SMART CHOPSTICKS, ALSO KNOWN AS KUAISOU IN CHINESE,
CAN MEASURE THE FRESHNESS OF COOKING OIL,
pH LEVELS, TEMPERATURE AND CALORIES,
AND EVEN FRUIT SWEETNESS WITH VARIETY AND ORIGIN DATA
29. THE AMOUNT OF HYPER-PERSONAL
DATA PRODUCED BY CONSUMERS
IS UNPRECEDENTED AND IMMENSE
33. A SENSORWAKE ALARM CLOCK CAN LITERALLY WAKE YOU UP
WITH THE SMELL OF FRESH COFFEE. (BACKED BY GIVAUDAN)
34. source: linkedin / gaping void
WE PAY A LOT FOR
A FEW SECONDS
OF ATTENTION
35. With each email, we’re asking people to
commit a measure of their time, and we
try to be respectful of that.
Fabio Carneiro, MailChimp
source
WE’VE REACHED THE PEAK
OF CONTENT MARKETING AND
ONLINE ADVERTISING
39. By the second half of 2015, Snapchat reached 15 percent of US Internet users
older than 18, according to ComScore
“Youtube, Twitter, email, I was always on those platforms a year before they really
exploded and I landgrabbed,”
“So why Snapchat? Because my intuition hasn’t failed me that often before.”
- Gary Vaynerchuk
source
SNAPCHAT IS THE TRUE,
BARE, HONEST VERSION
OF THE FAKE FACEBOOK
41. The customer journey decentralizes,
becoming a series of
non-linear mobile-centric micro-moments,
mimicking everyday
consumer activity and communication.
To reach mobile customers in each
moment of truth requires new
methodologies for search,
advertising, content engagement,
sales and support.
HYPERLOCAL CONTEXTUAL AND CONVERSATIONAL CONTENT
WITH LIVE SUPPORT AND CONSUMER JOURNEY GUIDANCE, TO
CREATE EXPERIENCES TO PURSUE CONVERSION AND ESTABLISH
A SINCERE AND STRONG EMOTIONAL BRAND CONNECTION
42. Live streaming (video) continues to bring niche
moments to life, interrupting streams everywhere,
making conversations on demand
a valuable form of engagement and entertainment.
54. The retailers who can compete are those which can create value by
reducing the stress of the shopping mission.
— Steve Mader, Vice President – Digital & Retail Insights at Kantar Retail
FRICTION REDUCTION
IN EVERY STEP OF THE
CUSTOMER JOURNEY
57. THERE IS A NEED FOR A UNIVERSAL, PORTABLE, CONNECTED CONSUMER PROFILE
THERE IS AN OPPORTUNITY TO OWN THE SPACE BETWEEN BRANDS AND CONSUMERS
TO FACILITATE THE IN-APP CONNECTION, ANALYZE AND COLLECT CONSUMER DATA
TO OWN THE PLATFORM THAT DISTRIBUTES TAILORED RELEVANT INFORMATION
58. • Take-Aways for Today
• Collecting and processing real-time analytics
• Owning the buffer zone between brands and customers
• Responsive customer - & conversion journeys
• Intelligent Data Management, Smart Data Collection
• Inbound marketing strategies
• From omni-channel to right-channel
• B2B, B2C, C2B & O2O