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In The Age Of Consumer Empowerment
MIEL VAN OPSTAL | FEB. 5, 2015 UNDERSTANDING SOCIAL SELLING – NEW PATH TO PURCHASE
“Interesting content is
a top 3 reason
people follow brands
on social media.”
Content+
Interesting content should be
a top 3 reason people want to
subscribe to your newsletter
or join your community.
A FACEBOOK PAGE WITH 400,000+ LIKES
IS WORTH LESS THAN A(N E-MAIL) LIST OF
15,000 VERIFIED & COMMITTED PROFILES.
WHERE WILL YOU HELP YOUR CUSTOMERS TOMORROW?
Generations X, Y and Z
BAD RELIGION – STRANGER THAN FICTION
COLLECT DATA.
MEASURE EVERYTHING.
ANALYZE.
SPEND. MONEY.
Source: socialmarketingwriting
92.6% makes purchasing decisions based on visuals
SOCIAL MEDIA IS THE
BETWEEN ZMOT & UMOT
SOCIAL MEDIA IS THE
IN A DIGITAL ECOSYSTEM
Source: Lee Odden
Source: GetVerde
the buyer process is changing faster than
organizations are responding to it.
(Source)
Attract Convert Deliver Upsell ReferralEngage Nurture
Shift in consumer behavior
Problem? Options? Evaluate Choose/Buy Experience Complete Recommend
Attract Convert Deliver Upsell ReferralEngage Nurture
Shift in consumer behavior
Problem? Options? Evaluate Choose/Buy Experience Complete Recommend
B2B buyers complete up to 90% of the
buying process before they contact a
potential supplier.
On average, decision makers
consume five pieces of content
before being ready to speak
to a sales rep.
The availability of
product and service information
on the web
and through social networks
has fundamentally transformed
the marketing and sales funnel,
putting pressure
on Marketing and Sales
to align both
process and content/messages.
Aberdeen Group
The availability of
product and service information
on the web
and through social networks
has fundamentally transformed
the marketing and sales funnel,
putting pressure
on Marketing and Sales
to align both
process and content/messages.
Aberdeen Group
It can happen any moment.
Be prepared.
linkedin.com/in/mielvo
twitter.com/coolz0r
+32 472 675 692
Much Obliged!

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Understanding social selling social media day academy - new path to purchase