Trek Bicycle was struggling with project management across global teams using various disconnected tools. This led to delays costing millions in annual sales. Trek implemented AtTask, a cloud-based project management solution, to provide visibility. With AtTask, Trek engineers gained back 20-30% of their time and program managers 30% of their time. Custom reports helped identify bottlenecks and eliminate delays, increasing on-time product delivery from 50% to 80% and adding millions in revenue.

1. SEEING THE ROAD AHEAD
Trek Bicycle kickstarts operations from frustration to efficiency

2. Trek Bicycle Corporation
• Industry: Product Manufacturing
• Employees: 1,600
• One of the world’s leading bicycle manufacturers
• Operations in North America, Asia, & Europe
CUSTOMER BACKGROUND

3. Up through 2009, Trek’s Program Management team
used Excel, MS Project, Powerpoint, Outlook, and
Inovia to track growing numbers of projects across a
global team.
RIDING BLIND

4. Project data was so scattered between these
applications that it was impossible to target
bottlenecks and inefficiencies or to know who was
working on what.
RIDING BLIND

5. Departments worked in their own silos with little
collaboration, resulting in project delays that cost
Trek millions in annual sales.
RIDING BLIND

6. “At the end of the year, when so many products were
late to market, it was very difficult to go back and
remember exactly what the barriers were that caused
us to be late.” –Steve Malchow, VP, Operations
RIDING BLIND

7. Steve and senior manager Kris Lamp set out to find a
solution that could provide the visibility his team
badly needed. It had to be intuitive, allow the team to
communicate across the globe, and generate
customizable reports.
SWITCHING GEARS

8. With its cloud-based solution and application across
diverse teams and the entire work lifecycle, AtTask
could give them visibility from the beginning of
projects and tasks to the end.
SWITCHING GEARS

9. “When we started to bring on AtTask, it wasn’t just
that it was a project management tool. It was a better
way for us to communicate.” –Kris Lamp, Senior
Manager
SWITCHING GEARS

10. Equipped with access to real-time project data, team
members across Asia, Europe, and the U.S. could
take ownership for their tasks.
SEEING THE ROAD AHEAD

11. Freed from countless status meetings and
spreadsheets, engineers got back 20-30% of their
time to focus on innovation.
SEEING THE ROAD AHEAD

12. Program managers got back 30% of their time to
improve their products and processes.
SEEING THE ROAD AHEAD

13. Custom reports and dashboards made it easy for Kris
and Steve to spot bottlenecks and eliminate the root
causes of project delays.
SEEING THE ROAD AHEAD

14. Trek’s on-time product delivery climbed from 50% to
80%, adding millions in sales revenue.
SEEING THE ROAD AHEAD

15. “The visibility that AtTask is providing helps us
identify what the problems are so we can tackle
them. And that visibility is to every user, from
managers to engineers to project managers.” –Ann
Marie Peterson, Program Manager
SEEING THE ROAD AHEAD

16. “We can see and communicate resourcing
information quickly and help keep our teams,
especially those in Asia, balanced on incoming
workloads.” –Kris Lamp, Senior Manager
SEEING THE ROAD AHEAD

17. “If you want to be able to work something here, go to
bed knowing that another group’s working on it
productively, and have a solid extra eight hours
worked on that project every day, AtTask is pretty
powerful.” –Steve Malchow, VP Operations
SEEING THE ROAD AHEAD

18. Summary
On-time project Trek engineers Trek PMs got
delivery got back 20% of back 30% of
increased from their time their time
50% to 80%
SEEING THE ROAD AHEAD