12. • What are the boundaries of their mental model of this task?
• What are the concepts they have in their mind?
• What are the attributes they mostly care about or mostly interact with?
• What are the main use cases?
• How they think about the A/C, auto buttons, and other unfamiliar buttons?
• How they use their mental models to explore new products?
• How they create another mental model for this new product?
• What are the connections between models and representations?
What I want to learn