Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Ob assignment case study 03

SLIIT Second Year First Semester Organizational Behavior Assignment Case Study Answer (Case study is copied from University of Pune)

  • Login to see the comments

Ob assignment case study 03

  1. 1. BM 202 – Organizational Behaviour Group Assignment – Report Case Study Number 03 - MIS Manager Student ID Student Name Contribution % BM16432376 Nadishan G.S.W.Y. 100% BM17517966 Joachim S.P. 100% BM16428966 Dissanayake D.M.N.I. 100% BM17516808 Perera M.N.R. 100% BM16427594 Fernando R.H.D.N. 100% BM16428270 Attanayake L.G. 100% Department of Business Management Faculty of Business Sri Lanka Institute of Information Technology Sri Lanka
  2. 2. 1 Table of Contents Acknowledgement .....................................................................................................................3 Abstract......................................................................................................................................3 1. Discuss the nature of problems involved in this case. ...........................................................4 1.1. About Sigma Appliances Limited and Mr. Khempal. ....................................................4 1.2. What was the problem arising by growth of the Production?.........................................4 1.3. How was this problem started?.......................................................................................4 1.4. What was the nature of the problem? .............................................................................5 2. What kind of perception was formed by Khempal about the role of MIS manager? What would have been probable reasons for this? ..............................................................................7 2.1. What is Perception? ........................................................................................................7 2.2. What kind of a Perception was formed by Khempal about the role of MIS Manager?..7 2.3. What would have been probable reasons for this?..........................................................8 2.4. Characteristics of the Perceiver ......................................................................................8 2.4.1. Needs........................................................................................................................8 2.4.2. Values ......................................................................................................................8 2.4.3. Attitudes...................................................................................................................8 2.4.4. Experience................................................................................................................9 2.5. Characteristics of the Perceived Object ..........................................................................9 2.5.1. Physical Appearance................................................................................................9 2.5.2. Communication........................................................................................................9 2.5.3. Behavior...................................................................................................................9 2.6. Characteristics of the situation........................................................................................9 2.6.1. Physical location ......................................................................................................9 2.6.2. Social setting..........................................................................................................10 2.6.3. Organizational setting............................................................................................10 3. Advise Narayanan about how he should proceed................................................................11 3.1. Giving attention to the Job Description ........................................................................11 3.2. Work efficiently observing the work environment.......................................................11 3.3. Presenting his performance and skills...........................................................................12 3.3. Carefully managing Organizational Relationships .......................................................12 4. What methods should the chief executive adopt to overcome the problem?.......................13 4.1. Communicate the importance of a MIS........................................................................13 4.2. Develop a team for MIS................................................................................................14
  3. 3. 2 4.3. Give incentives to the staff ...........................................................................................15 Conclusion ...............................................................................................................................16 References................................................................................................................................17
  4. 4. 3 Acknowledgement We take the opportunity to express our sincere gratitude to all who assisted us in the completing of this report regarding Perception. We would like to thank our module leader; Mr. Ranitha Weerarathna and instructor; Ms. Sumudu Munasinghe for their immense support by guiding when doing the assignments and lecturing the module in an understandable manner. Abstract The objective of the assignment is that the clear understanding about the topic related to the case study; Perception. In the case study we were able to identify the problem that had been occurred in Sigma Appliances Limited, perception of employees regarding the new recruitment of MIS Manager, the way MIS manager should precede and methods that can be taken to overcome this situation.
  5. 5. 4 1. Discuss the nature of problems involved in this case. 1.1. About Sigma Appliances Limited and Mr. Khempal. Sigma Appliances Limited was in the business process of trading various home appliances. It was done with different leading manufactures entering in to agency agreements. Since the company diversified in to manufacturing of some of the home appliances, the need of a technical team came in to place. For that they hired a technical team led by Mr. Khempal who was diploma holder in electrical engineering but had considerable experience in the relevant field. Sigma Appliances Limited consists with two major internal sections which are agency section and manufacturing section. The main tasks of agency section are handling internal functions of Human Resource, Marketing, Accounts and Finance, Audit, Purchase and Merchandising and other related functions. The main task of manufacturing section is handling all processes of their internal production system. 1.2. What was the problem arising by growth of the Production? With increased business activities, the company was facing the problem of integrated Information system as this could not be built up since the company graduated from a small- scale level creating an intercompany problem. Because of this problem; Sigma Appliances Limited took a decision to establish a new Management Information System division. The main purpose of this establishment was to increase the efficiency of internal communication system. They hoped to manage and exchange their internal information under one section. Whatever the information system was developed, it was based on the needs felt rather than based on planning. In order to develop its management information systems based on computerized processing, the company decided to recruit a new MIS manager. As a result of this decision, Narayanan, an MCS with three years of experience in MIS in a large company, had been appointed by selection committee as new MIS Manager of Sigma Appliances Limited. 1.3. How was this problem started? When exploring this case, some issues related to this new recruitment can be identified. Company’s top management had done this recruitment without considering other committee members’ ideas and suggestions. As well as there was a misunderstand about new
  6. 6. 5 appointment among existing employees. They thought that new MIS manager would advise them to accomplish their tasks and duties. This situation can be identified clearly by the dialogue between Mr. Khempal and Mr. Rajinish. Khempal: “I have heard that you have appointed a new manager who will provide us information about how we should do.” Rajinish: “I have not appointed him but the management has done this. I was just a spectator in the selection committee meeting. Further Narayanan will not provide us information about how we should work rather he will collect information from us regarding how we are working.” Top management used their centralized power to recruit new employee. They did not consider the suggestions of middle management and other lower level employees. According to this case study, some employees were not happy about new appointment. Specially Khempal. They thought that new appointment will be a huge mistake and a huge money waste for their company. Employees’ perception about this new appointment of MIS manager was a negative perception. We can identify the perception about new MIS manager by reading below Khempal’s idea. Khempal: “I do not see any need for that. We are working all right and management has wasted the money in appointing Narayanan. With this money, I could have three more engineers who could have done something meaningful. Well, it is their money. If they want to waste in this manner, what we can do.” 1.4. What was the nature of the problem? The problem regarding the MIS manager had been arose due to the misunderstanding about importance of the position. MIS plays a major role when enhancing a business as the relevant information can be efficiently analyze through the system. The information of intercompany, intracompany and the external environment of the company can be gathered effectively and also accuracy level of information is high than a manual system. Since other employees do not have a proper understanding about this they refuse to give and gather information about their departments, causing intercompany problem within departments which lead to poor productivity and less efficiency within the company. The
  7. 7. 6 main reason for arising a problem like this is miscommunication or no communication about the enhancement of the company and the importance of MIS manager.
  8. 8. 7 2. What kind of perception was formed by Khempal about the role of MIS manager? What would have been probable reasons for this? 2.1. What is Perception? Perception can be identified as how individuals interpret their sensory impressions regarding on a person, a place or anything related to or in the environment they are surrounded with in order to give a meaning to that environment. Our perception can be substantially different from one another and from objective reality. It can be either negative or positive and it’s depended on the view a person looks at. 2.2. What kind of a Perception was formed by Khempal about the role of MIS Manager? The perception of Khempal, the leader of the technical team hired by Sigma Appliances LTD., towards Narayanan, the newly appointed MIS Manager was a selective perception. Selective Perception means that we observe and perceive not everything going on about us but the things we are interested or things we can influence to or get influenced by. Mr. Khempal has also considered about the field he is in and he was not bothered or considered about other factors which can be used effectively and efficiently towards the success of the company. According to his perception information can be gained and gathered easily for a company like that. But with the growth of the company and due to the above mentioned problems, the information gathered and gained has become huge in size and complex in nature. If there was not any proper management of information, it can be misplaced, omitted, lost or incorrect. Since Khempal thinks that MIS is not a necessary function to perform in a company as he does not give a proper understanding about the usage of having a MIS and that has mainly caused him to think that it’s just a waste of money by appointing Narayanan as MIS Manager. The case does not state that Khempal does not like Narayanan personally but his position. Therefore, it is clear that the perception of Khempal is not an internal perception but an external perception. Internal perception means that perceive considering the internal factors such as in relation of this case; the status of Mr. Narayanan, whether he works well or
  9. 9. 8 not, what kind of a person he is and etc. External Perception means that perceive things considering the external factors related to the subject as the need of the MIS to the company. 2.3. What would have been probable reasons for this? (Figure 2.3) 2.4. Characteristics of the Perceiver 2.4.1. Needs As Mr. Khempal was in need of his ego, he did not let Mr. Narayanan to have a good and important position in the company as he wanted to play the major and important role in the company. 2.4.2. Values Mr. Khempal judge Mr. Narayanan based on his own values; therefore, he does not see a value in MIS but a value in his service. 2.4.3. Attitudes As he always looks for negative aspects of MIS, he does not see the necessity of having a MIS and its usefulness. Perception Characteristics of Perceiver 1. Needs 2. Values 3. Attitudes 4. Experience Characteristics of the Situation 1. Physical Location 2. Social Setting 3. Organizational Setting Characteristics of the Perceived Object 1. Appearance 2. Communication 3. Behaviour
  10. 10. 9 2.4.4. Experience Mr. Khempal has a considerable work experience in the field of home appliances and there seem to be that there was no need of MIS in the field. 2.5. Characteristics of the Perceived Object The perceived object is the role of MIS Manager. 2.5.1. Physical Appearance Physical appearance plays a major role in the process of perception. The attractiveness or unattractiveness of the object is directly influence this process. So the appearance of Mr. Narayanan may have caused Mr. Khempal to have a negative perception towards him. 2.5.2. Communication Communication is the major weapon to have a negative or positive perception about the perceived object. Communication can be happening in two ways; 2.5.2.1. Verbal communication It is depended on the tone of the object and it reflects the mode of that person. As in this case, the tone of Mr. Narayanan reflects its non-confidence. 2.5.2.2. Non Verbal Communication The facial expressions, gesture, body language and eye contact also reflects his confidence level. 2.5.3. Behavior The relevant behavior in a situation like this also affects the process of perception of Mr. Khempal’s. 2.6. Characteristics of the situation The situation in which the interaction between Mr. Khempal and Mr. Narayanan takes place has a certain amount of influence towards the impression of Mr. Khempal towards Mr. Narayanan. 2.6.1. Physical location The physical location of this scenario is the office of Sigma Appliances LTD. The culture of the organization and working methods influence the process of perception.
  11. 11. 10 2.6.2. Social setting The socialization of both Mr. Khempal and Mr. Narayanan affects the perception process. It seems like both are not much socialized. 2.6.3. Organizational setting Though Mr. Khempal does not like this, he must obey the decisions of the top management.
  12. 12. 11 3. Advise Narayanan about how he should proceed. This case study describes about a problem related to Mr. Narayanan who is the newly recruited for MIS Manager in Sigma Appliances Limited. The main reason for this is the misperception about his position requirement. This misperception is represented in the dialogue mentioned in the case and this has increased up to an organizational conflict. In order to corporate with this, Mr. Narayanan should follow the below procedures to avoid the misperception and resolve the already created. These procedures and solutions mainly categorized into four categories. 3.1. Giving attention to the Job Description The HR department of Sigma Appliances Limited had provided a job description to Mr. Narayanan with additional information of company structure, culture, values, scope of their business and their office environment situations. The main responsibility of Mr. Narayanan is to follow up the rules, regulations and duties and adapt according to company’s environment. With the use of induction, he should adapt to organizational culture. With on time attending, job accuracy, following rules and regulations, he has the ability to develop his internal behaviors. He has to be aware of all the problems and duties about MIS so he can reduce mistakes which will lead to a better perception of others towards him. 3.2. Work efficiently observing the work environment Most of the new employees try to grab attention and develop relationship with colleagues by being talkative and proactive to all situations that occur within the company. It’s better to take proactive actions but it will not suit for a newly recruited employee since he does not have much understanding and knowledge about the company situation. This might lead to a misperception as if proactive actions go wrong it made an opportunity to create a negative perception among other employees. So it is better to observe the environment well and take reactive actions. Only observing environment will not help him to build up a good perception but also pleasant talks, sharing experiences and identifying unique nature of the company. For an example; when dealing with expert workers and experienced workers in Sigma Appliances
  13. 13. 12 Limited, he should get ideas from them and gather more information politely. So it will not create a negative perception as in the dialogue between Mr. Khempal and Mr. Narayanan. 3.3. Presenting his performance and skills The best way to overcome from the problem Mr. Narayanan has faced is to perform well showing his skills and abilities as the perception is mainly based on that and a negative perception can be turned to a positive perception if he performs well. For that he should first analyze and categorize the problem and evaluate on developing a management information system. So he could further elaborate the information and perform well 3.3. Carefully managing Organizational Relationships Since he is a new employee and a negative perception has already made within other employees he should manage organizational relationships carefully. It’s better for him to talk about this with the top level management who recruited him and solve the problem at the beginning. He should also develop a good relationship with Mr. Khempal though he had a negative perception about Mr. Narayanan in order to work smoothly.
  14. 14. 13 4. What methods should the chief executive adopt to overcome the problem? A Management Information System is a computerized data base which comprises organized and programmed information in a manner where it generates regular reports needed by managers in every level of the organization. A Management Information System can be also used to obtain special reports needed by different managers for different purposes. The problem in Sigma Appliances Limited is, the employees and managers of different functions aren’t aware of what a MIS is. The CEO has recognized the deep need to have a management information system based on computerized processing as it can give so many benefits to the organization in many ways. But the need of a Management Information System hasn’t been communicated to the rest of the managers and their core employees. This fact is clearly proved through the behavior of Khempal who is the leader of the Technical Personal Team. He asks Rajinish, the Agency Manager about Narayanan the newly recruited MIS Manager and the need of such a role. Even though Rajinish explains the role of the MIS Manager he doesn’t seem to understand the need of it. Once again how Khempal ignores Narayanan’s question on, what type of information does the Technical Personal Department need, proves how little knowledge he has regarding a Management Information System. Hence, the Chief Executive Officer can adopt methods like communicating the importance of a Management Information System, developing a team for the MIS role lead by the newly recruited manager Narayanan, give attractive incentives and benefits to employees for cooperating towards a successful implementation of the system and etc. 4.1. Communicate the importance of a MIS Communication of the importance of a MIS could be done by conducting seminars and training programs to the rest of the employees including both managerial and non- managerial employees. The role of the MIS in an organization can be compared to the heart in a human body. The information is the blood and MIS is the heart. The MIS makes sure that appropriate data is collected from different departments and sources and they are manipulated and sent to
  15. 15. 14 needy departments and people of the company. These needy destinations can be an individual, a group of individuals, middle level managers and the top level managers. Managers can get reports prepared through a MIS and use them for efficient and effective decision making. The top level and middle level managers can be communicated about the benefits they could experience through the system. MIS could help in Strategic planning and evolving the business plans and their implementation, goal setting, management control and etc. The middle level managers like Khempal and Rajinish can make use of MIS for short term planning, target setting and controlling the business functions. The operational level managers are also benefitted through the system as they are provided with operational data for planning, scheduling and control and helps operational managers in decision making. Ultimately the MIS contributes towards the overall organization’s effectiveness and efficiency. It helps indirectly to pull the entire organization in one direction towards the accomplishment of corporate goals and objectives by providing the most appropriate information to the needed destinations in the organization. 4.2. Develop a team for MIS The application and operation of MIS cannot be done by one person alone. It would be more practical and productive if a team is created. A well designed system with a focused leader (manager) can impact on the effectiveness of the system and on the effectiveness of the overall organization. Narayanan is the ideal person for the role of the MIS manager as he is with relevant experience and practice. He definitely has the ability of handling a team to fulfill the objectives of a MIS. Hence the CEO has to take steps to create a MIS team and recruit necessary staff for the tea or train internal staff for this purpose.
  16. 16. 15 4.3. Give incentives to the staff The CEO can motivate the rest of the managers and their staff by promising incentives and other benefits if they corporate with the newly implemented system. Managers like Khempal will then support the newly recruited manager Narayanan. If each and every employee corporate with changes that takes place in the organization, the results that could be reaped ultimately will be positive. Same, if the staff/employees contribute towards the implementation and practice of MIS the benefits they could experience is massive. Finally, it must be understood that an adequately planned, analyzed, implemented and well maintained MIS System can contribute the organization to develop themselves in operations and become competitive globally.
  17. 17. 16 Conclusion A Perception of a person towards another person can strongly influence an organizational performance. This can be either lead to a upgrade performance due to a positive perception towards other employees or bad performance due to a negative perception. In the case it is very clear that Mr. Khempal’s perception towards Mr. Narayanan was a negative one and it distracts the job duties of Mr. Narayanan as Mr. Khempal refuses to give relevant information to MIS manager. Characteristics of perceiver, perceived object and situation affect the perception of Mr. Khempal and from those characteristics of Mr. Khempal have strongly affected and other factors also affect in a moderate level. Mr. Narayanan should work according to the job description, work efficiently observing the environment, perform well and carefully manage organizational relationships in order to deal with other employee perceptions. To overcome this problem, the Chief Executive must step forward by communicating the importance of MIS to other employees so they understand about this and deal in a better way with the newly recruited MIS manager. Other than he should develop a team for MIS and give incentives to the staff so that the negative perception would convert to a positive perception.
  18. 18. 17 References Judge, S. P. R. T. A., 2013. Organizational Behavior. 15th Edition ed. New Jersey : Pearson Education, Inc.

×