This slide is all about the interview we conducted on PIA, THis is just the slides, if u want any report or voice notes, buzz me in. I am gonna send u all this stuff through mail. Thanks!!

1. Management Project: PIA
Members: Daniyal Azan Abbasi
Waseem Khan Zahir Nabi To: Sir Asad Qazi

2. PIA & Station Manager Introduction
 Found on 11th march, 1955 by Pakistan
government.
 created by the resolution in parliament
 About the PIA, Sukkur Airport—Sir Imdad is
stationary manager.
 MBA for Sindh University.
 worked in Moen-jo-Daro, Islamabad and
Karachi International Airport.

3. Decision Making
The action or process of making important decisions.
“The system encourages workers' participation in corporate decision-making.”

4. Steps in Decision Making Process
 Identify the problem
 Scanning
 Categorizing
 Diagnosing
 Generating an Alternative Solutions
 Selecting an Alternative Solution
 Implementing and Evaluating
(policies, rules and procedures)

5. What if a flight is ready to take-off and the passengers are on-board but a VIP is on is way for the
flight and it is your job to decide to allow the flight to take-off or not. What would you do?
(Structured Problem and Programmed Decision)

6. What decision would you make if a Flight is
Delayed due to weather conditions and all
the passengers are going mad as they are
waiting for about 3 hours and the flight is
expected to be arrive in 1 hour?

7. ORGANIZATIONAL DESIGN
 Top Management Responsibility to organise the structure
 Criteria: organisation is divided into different departments and further in sections and there
responsibilities.

8.  Six elements of Organizational structure
1 Work specialization
2 Departmentalization
3 Chain of command
4 Span of control
5 Centralization/Decentralization
6 Formalization

9. Work Specialization
In PIA
 Highly skilled worker
 Average worker
 Un skilled or untrained
Collaboration

10. Departmentalization
 There are different departments
 Admin
 Marketing
 Finance
 Cargo
 Stores
 Security

11.  Different departments work together on the behalf of:
 Work Experience
 Education
 Knowledge
 Mix Up of Rigid and Cross functional
 Completion of work then report departmental head.

12. Chain of Command
 Clear Chain of Command
 All power delegates to top management
 For more leaves the station manager send report to Director
 Any other big query

13. Span of control
 Big Company
 Wide Span of control
 Station manager roles the 80 employees

14. Decentralization
 Committee sit once a year
 All Station managers are involved
 Everyone point of view

15. Formalization
 High formalization
 Well defined rules
 Take actions
 Limited leaves

16. Conclusion
 Mix up of Mechanistic and Organic

17. Management Style of Managing Teams and
Leadership:
 Legitimate Power
 Gun-boat power:
 Prowess Power:
 Referent Power:
 Empowerment and Support

18. Identifying Leadership behaviors:
 IOWA Studies of behavior:
 Ohio behavioral Studies:

19. Identifying Leadership behaviors:
 Michigan Behavioral Studies:
 Hersey and Blanchard’s Theory:
 Path—Goal Theory:

21. Ethics in management
 This is set of the things which is some how necessary for the stable and continues governance of
the business

22. Ethics and Norms
A integral part of the smooth flow of
operations

23.  Culture of the office
 Values
 respect

24.  Rules
 Restrictions
 Work environment

25. Employees behavior

26. Customers

27. Collaboration

28. Work distribution

29. protection