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HW0310 
Proffesional Communication 
Oral Presentation : Intercultural Communication
Presentation Structure
Zhafir Aglna Tijani 
Introduction 
Mohamad Ichiko Abdussalam 
Culture Differences in International Business 
Zhou Shi Tong 
Culture Differences in Communication 
Korde Swarnima Rakesh 
Conclusion and Recommendation
What is Intercultural Communication ?
Communication is the management of messages 
with the objective of creating a meaning 
(Griffin, 2005)
Intercultural Communication 
Negotiate Shared Meanings
Problems 
may arise from 
different meanings
Message Sent 
Is NOT THE SAME as 
Message Received
Interpretation of 
Non –Verbal Behaviour
Variation of 
Communication Style
Lack of 
Knowledge and Awareness
The Case Study
China 
American Host
Proffesional Communication - Intercultural Communication
There are 
Differences 
between two culture
International 
Business 
Communication 
Style
Cultural Differences in 
International Business
The Video
The Video
Formality
Initial Contact 
Matters
Greeting Behaviour
Social Custom
Show Interest and Have some 
Knowledge of Local Language
Learn Local non-Verbal 
Modes of Communication
Learn Factual Knowledge 
about Local Culture
Tolerance and Openness
People are Sensitive 
Towards Criticism Made 
Against Their Culture
Respect Each Other 
and Collaborate with Them
Cultural Differences 
in International Business 
Formality 
Social Custom 
Tolerance and Openness
Cultural Differences in Communication
Culture Thought Behaviour
The Video
The Video
Orientation
Short-term 
Long-term
Contract 
Partner
Short-term 
Partner “Take a look at the 
contract now“
“We need more time“ 
(to get to know you) 
Contract 
Long-term
Contract 
Task Oriented 
Social Oriented
Contract 
Office Desk 
Dining Table
Contract 
Task Oriented 
Dining Table 
“I can eat now so we don’t 
have to waste time“
“We have booked a 
restaurant“ 
Contract 
Office Desk 
Social Oriented
Context
Low-Context 
High-Context
Straightforward 
Read between the Line
Low-Context 
Read between the Line 
No Objection = Agreement
No Agreement = Objection 
High-Context
Cultural Differences 
in Communication 
Short-term VS Long-term Orientation 
Task Orientation VS Social Orientation 
Low Context VS High Context
Conclusion and Recommendation
Influences 
Culture Communication 
Reinforces
Cultural differences are 
Inevitable
Different Non-Verbal Behaviour 
Lack of Knowledge and Awareness
It may lead to 
Misunderstanding
Let’s Recap
Clash of Communication Style 
American 
Communication 
Chinese 
Communication 
What is Said What is not Said 
“I” Focus “We” Focus 
(Seemingly) Impolite and Direct 
Talk 
Polite and IndirectTalk 
Assertive and Expressive Speech Hesitant and Reticent Speech 
Self-EnhancingTalk Self-Effacing Talk 
Public Personal Question Private Personal Question
Issues in Case Study 
Manner of Greeting 
Manner of Conversation 
Eating During a Meeting 
Casual Demeanour
What could they do differently ?
American Perspective 
Background Research of Host Culture 
Reserved and Formal Conversation 
Culture Awareness
Chinese Perspective 
Understand Nuances of American Culture 
Open Mind 
Culture Awareness
What can we learn ?
Make an Effort for 
Meaningful, Goal Directed 
Social Interaction
Avoid Assumptions 
and Passing 
Hasty Judgements
Celebrate 
Multicultural 
Differences
Build Cultural Intelligence (CI) 
& 
Cultural Sensitivity (CQ)
Thank You 
Credits : 
• Stockvault.net : SimpleLine, frhuynh, 
2happy, Val Lawless 
• flaticons.com : Freepik, Elegant 
Themes, Designerz Base, Icomoon, 
Appzgear, SimpleIcon, Rami McMin 
•The Huffington Post 
• galleryhip.com
Question ?

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Proffesional Communication - Intercultural Communication

Editor's Notes

  1. - occurs whenever a person from one culture sends a message to be processed by a person from a different culture.