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Conversion Killers Dr Karl Blanks and Ben Jesson I’m going to squander your traffic
What you’ll get in the next 45 minutes 15 conversion  killers Effective  remedies 1 2 3 Which ones  affect you
 
2004 2005 2006
 
 
 
 
 
 
 
16 conversion killers
#1: Not split testing
Before-and-after tests stink
Split tests Page A Page B New Winner! Page C New Winner!
Continuous improvement Page A Page B Page C Page D
Multivariate testing (MVT, Taguchi, …) ,[object Object],[object Object]
 
#2: "Meek tweaking”
GI    GO
… for a page with a conversion rate of 5%
… for a page with a conversion rate of 5% More profit More fun Much   much much  quicker Bold, targetted changes “ Meek tweaking” No wins Disheartening Lose commitment
 
O/CO objection/counter-objection
See conversion-rate-experts.com/articles
#3: Customer isn’t in “shopping mode” I’m just looking, thanks
Customer isn’t in “shopping mode” ,[object Object]
M&M Trail for a seller of fishing boats ,[object Object],What the visitor wants What the company wants How to do it ,[object Object],[object Object]
A better  M&M Trail for a seller of fishing boats ,[object Object],What the visitor wants ,[object Object],[object Object],[object Object],[object Object],What the company wants ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],How to do it
#4: Unclear value proposition I don’t know what you do
 
#5: Lack of trust I find my lack of faith disturbing
 
#6: Lack of interest I don’t need this type of product
 
 
 
#7: Confusion I don’t understand you
 
 
#8: Usability I can’t work out how to order
 
#9: Product-specific objections Does it accept SD memory cards?
 
 
#10: "Fatal distraction” [Doorbell rings]
 
#11: Don’t believe your company or product is any good
Proof incorporation: a “proof magnet” Media mentions Celebrity associations Expert reviews Customer testimonials Proof Proof Proof Proof
Proof investment Media mentions Achievements Expert reviews Customer testimonials Proof Proof Proof Proof
#12: Your competitor gets the sale
The power of niching ,[object Object],[object Object]
#13: Too much perceived risk
#14: Prospect defers decision I’ll go away and think about it
 
#15: The merchant’s site is terrible
Pre-selling tips ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
#16: Bad prior experience
 
 
 
 
 
Killers Diagnosis Remedy
Here’s what you should do now…
See three of our  most popular reports , at http://www.conversion-rate-experts.com/articles/   1
2 Get a free annotated screenshot of a  $1 million landing page  by signing up to our free newsletter.
3 Conversion Clinic at 12:00 in the expo hall
4 Free eyetracking at Stand 78
 

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