Customer Engagement Solution

1. Customer Engagement Platform

2. Engagement Tools for Business Users
Web & App Analytics
Marketing
Retention & Conversion
Transactional Messaging
Management & Optimization
Do it without IT support.

3. 150M+
devices
3B+push/month
20B+event/month

4. Netmera Overview
Mobile Apps
Web
Sites
Backend Systems
Events
Notifications
Notifications
Admin Panel
Profile
Events

5. Netmera Integrations
Mobile Apps
Online CRM
CEP
Webhook Events
REST API
Campaign
Management
REST API
Notifications
Web
Sites
Bulk Notifications

6. Rich Push Notifications

7. Popup & In-app Messages
Popup Style Banner Style Full Screen

8. Web SDK & Webpush
• Webpush
• MacOS & Chrome
• Image
• Buttons
• Javascript SDK
• Events & profiles
8

9. Message Targeting
Campaigns
Automated (Event Based)
Transactional
Geofence
Bulk, Targeted based on past behaviour, profile,
location
To specific customer, triggered by an EVENT +
profile
To specific customer, Triggered by backend systems REST
API
To specific customer, entering/exiting a specific area

10. Campaigns
• Send to group of customers
• Targeting by profile, past
behavior, location, device etc..
• Segments, tags, distribution lists
• May be transferred from backend
systems
• Delivery speed tuning
• High speed or slow delivery
• Scheduling

11. Automated Messages
• Automatically sent to specific user
by scenario
• Events from both SDKs and
backend systems

12. Geofence & Location Based Messages
• Send messages when customer
enters or exits from specific area
• Geofence grouping
• Branches, malls, airports
• Location is not transferred to
backend
• No battery overhead

13. Transactional Notifications
• Notification delivery tracking
• Message content management
• Tracking by Webhooks
• Reporting

14. Notification Inbox
◻ Inbox is located in app
◻ Netmera SDKs provides
Inbox API
◻ Any message can be
selected to be shown in
inbox
◻ Messages sent to opt-out
users
◻ Messages in inbox without
push notification

15. Contact Policy Management
• Message limits per customer
• Message limits per campaign
• Silent hours
• Message category opt-in

16. Webhook
• Propagate mobile events to
backend systems in real-time
• Enrich data with profile
attributes, event properties,
location etc.
• Store notification context and
pass to backends with hooks

17. One-click Purchase
• On-time triggered campaigns & promotions
• When quota exceeds threshold
• When Wi-fi used instead of 4G
• When Facebook, Youtube app is used
• When phone battery is low
• One-click purchase & provisioning
• Without app & backend development

18. Application Analytics

19. Push Analytics & Retargeting

20. Security, Service & System
System Security
• OTP Login
• Panel user activity
tracking
• IP restriction for REST API
• Approval mechanisms
• All data is stored in Turkey
• Periodic security checks
• GDPR & KVKK compliant
• Multi user roles & role
customization
• Cloud or On prem system
set up option
• 7/24 %99.99 SLA option
Fast & Reliable
• Faster & more
reliable push
delivery
compared to other
systems
• Special system
monitoring for
enterprise
customers
Customer Success
• Dedicated account
manager
• Dedicated Customer
Success Manager
• Dedicated Technical
Account Manager
• Periodic & on demand
customer success
meetings
• Ticket System for
Customer support
Road Map
• Open & collective
road map for
enterprise customers

21. Get in touch to learn more about Netmera Solutions
Get in Touch +44 (0) 207 193 8498
+90 212 287 01 66
info@netmera.com
İstanbul
London
Dubai