4. What is change management?
QUIZ :
a) software that automates the process of tracking and
documenting changes to a code base or IT system;
b) a process gleaned from books, classes or overpriced
consultants to help streamline technology-related
change;
c) an intangible, impossible-to-teach part of individual
and organizational character that embraces the
opportunity associated with change.
6. What is a change request, and what kind
of information should it include?
• Sufficient technical information about the change.
• Reason for change
• Nature of change
• Facilitators of change
7. Why is change management
so hard?
• Race to overcome the Market
• Globalization
• Technology Complexity
8. What are the business benefits
of change management?
• Change management helps to lower risks associated
with change
• Strategic benefits
• Increased internal teamwork and external end-user
satisfaction
9. I cannot say whether
things will get better if we change;
what I can say is they
must change if they are to get
better.
Charles Darwin
14. Change in Organizational
Culture
• An organization's culture is multi-layered.
• When there is a need to change the way an
organization works, it may become necessary to make
this implicit set of beliefs explicit as they may no
longer be consistent with the actions and behaviors
that are now required
15. Change in Organizational
Structure
• Organizational structure refers to the way that an
organization arranges people and jobs so that its
work can be performed and its goals can be met.
• People have recognized the problem of a fixed and
rigid organization structure, which is like a straight
jacket placed on the business that constrains business
flexibility and hampers business change.
• The best organizational structure for any organization
depends on many factors including the work it does;
its size in terms of employees, revenue, and the
geographic dispersion of its facilities; and the range
of its businesses
16. Change in Leadership
• Leadership Is Key in Change Management.
• Change management is a basic skill in which most
leaders and managers need to be competent.
• Leaders or managers must understand their role
under conditions of rapid change
17. 5 Key Principles
• Different people react differently to change
• Everyone has fundamental needs that have to be met
• Change often involves a loss, and people go through
the "loss curve"
• Expectations need to be managed realistically
• Fears have to be dealt with
22. Effective Ways
• “Be Alert For The First Signs Of CHANGE”
• “Accept CHANGE As A Fact Of Life.”
• “Always Look At The Opportunity That Change
Represents”
• “Surround Yourself With People Who Are Open To
CHANGE ”
• “Keep Renewing Yourself” I.e. “Manage Learning”
23. Effective Ways cont…
• “Get healthy then stay healthy.
Eliminate the tolerations in your life.”
• “Manage The Process.”
• “Manage Uncertainty.”
• “ Play To Win.”
24. TATC Consulting
• Developed Communication and Training Plan to Overcome
Staff Resistance to a New Technology System
• Led an Organizational Restructuring Effort to Consolidate
and Streamline Service Delivery
• Provided Change Management Support to Lead the
Efforts of an Agency in Becoming a High
Performance Organization
