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Change management

change management

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Change management

  1. 1. Organizational Behavior - Prof. Indira Singh
  2. 2. Presented By : Isha Gujrathi 16 Amit Gupta 17 Archa Cuncolienker 10 Priya Bodke 07 Hitesh Kumbhar 25
  3. 3. What is a Change? Something different from what is existing
  4. 4. What is change management? QUIZ : a) software that automates the process of tracking and documenting changes to a code base or IT system; b) a process gleaned from books, classes or overpriced consultants to help streamline technology-related change; c) an intangible, impossible-to-teach part of individual and organizational character that embraces the opportunity associated with change.
  5. 5. Answer is…… d) depending on the situation, some combination of all or none of the above.
  6. 6. What is a change request, and what kind of information should it include? • Sufficient technical information about the change. • Reason for change • Nature of change • Facilitators of change
  7. 7. Why is change management so hard? • Race to overcome the Market • Globalization • Technology Complexity
  8. 8. What are the business benefits of change management? • Change management helps to lower risks associated with change • Strategic benefits • Increased internal teamwork and external end-user satisfaction
  9. 9. I cannot say whether things will get better if we change; what I can say is they must change if they are to get better. Charles Darwin
  10. 10. Internal Environment • Training And Development
  11. 11. Internal Environment • Group Dynamics
  12. 12. External Environment • Change in Economical Factors
  13. 13. External Environment • Change in Technological Factors
  14. 14. Change in Organizational Culture • An organization's culture is multi-layered. • When there is a need to change the way an organization works, it may become necessary to make this implicit set of beliefs explicit as they may no longer be consistent with the actions and behaviors that are now required
  15. 15. Change in Organizational Structure • Organizational structure refers to the way that an organization arranges people and jobs so that its work can be performed and its goals can be met. • People have recognized the problem of a fixed and rigid organization structure, which is like a straight jacket placed on the business that constrains business flexibility and hampers business change. • The best organizational structure for any organization depends on many factors including the work it does; its size in terms of employees, revenue, and the geographic dispersion of its facilities; and the range of its businesses
  16. 16. Change in Leadership • Leadership Is Key in Change Management. • Change management is a basic skill in which most leaders and managers need to be competent. • Leaders or managers must understand their role under conditions of rapid change
  17. 17. 5 Key Principles • Different people react differently to change • Everyone has fundamental needs that have to be met • Change often involves a loss, and people go through the "loss curve" • Expectations need to be managed realistically • Fears have to be dealt with
  18. 18. Barriers To Change
  19. 19. Kotter and Schlesinger • Parochial self interest • Misunderstanding • Low tolerance of change • Disagreement over the need for change
  20. 20. Other Barriers to Change • Organizational barriers to change • Individual barriers to change • Inappropriate change management
  21. 21. Ways to Manage Change Effectively
  22. 22. Effective Ways • “Be Alert For The First Signs Of CHANGE” • “Accept CHANGE As A Fact Of Life.” • “Always Look At The Opportunity That Change Represents” • “Surround Yourself With People Who Are Open To CHANGE ” • “Keep Renewing Yourself” I.e. “Manage Learning”
  23. 23. Effective Ways cont… • “Get healthy then stay healthy. Eliminate the tolerations in your life.” • “Manage The Process.” • “Manage Uncertainty.” • “ Play To Win.”
  24. 24. TATC Consulting • Developed Communication and Training Plan to Overcome Staff Resistance to a New Technology System • Led an Organizational Restructuring Effort to Consolidate and Streamline Service Delivery • Provided Change Management Support to Lead the Efforts of an Agency in Becoming a High Performance Organization
  25. 25. Case Study • ARAMARK Harrison Lodging (AHL) AND • Harrison Conference Centers
  26. 26. Steps • Web Site – Awareness • Survey • Training And Develpoment • Incentives
  27. 27. Everyone thinks of changing the world, but no one thinks of changing himself. --Leo Tolstoy