1. Employee Engagement
What Soft Issues Mean for
Hard Numbers
Abhishek Mittal
Consultant
Gallup Consulting

2. Background
 Employee Engagement is a leading indicator of key business outcomes
like sales, profits, attrition, productivity etc.
 The analysis presented here is based on a company based in the Middle
East region, but such analysis has been done elsewhere as well
 Total employee base >7000
 Financial data from its over 50 business centers was analyzed along with
Employee Engagement data
 Workgroup level employee engagement measured using a proprietary
metric. The metric has been globally researched, validated and found to
be reliable across industries
 The employee engagement metric is computed on a scale of 1 to 5

3. Impact on Change in Sales
153.28
100
80.6
Employee Engagement Company Average Employee Engagement
Increases Significantly Decreases Significantly
Change in Sales
A significant increase/decrease is defined as a change of 0.2 on a scale of 1-5 for the
employee engagement metric

4. Impact on Change in Gross Profit
Margins
0.70%
0.15%
-0.34%
Employee Engagement Company Average Employee Engagement
Increases Significantly Decreases Significantly
Change in GP%
A significant increase/decrease is defined as a change of 0.2 on a scale of 1-5 for the
employee engagement metric

5. Impact on Change in Operating
Profit Margins
1.77%
0.72%
0.06%
Employee Engagement Company Average Employee Engagement
Increases Significantly Decreases Significantly
Change in OP%
A significant increase/decrease is defined as a change of 0.2 on a scale of 1-5 for the
employee engagement metric