Smart City and Digital Transformation for Urban Good Governance loc

1. Presenter
Abiyot Bayou Tehone (PhD)
Ministry of Communication & IT
e-Government Directorate
Smart City and Digital
Transformation for Urban Good
Governance
Presenter: Abiyot Bayou Tehone (PhD)
Ministry of Communication & Information Technology
(MCIT)
E-Government Directorate
Abiyot.bayou@mcit.gov.et
www.mcit.gov.et
Gonder, May, 2017
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2. Agenda
 Smart City , Good Governance & Digital
Transformation
 Drivers of Digital Transformation
 Technology buzzes around Urban Digital
Transformation
 Developing Digital Transformation Strategy
 CityNet: MOUD’s Project
 Challenges & Opportunities related to CityNet
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3. “Data & Services are everywhere in the City”
Sport
Health
Business
Education
Jobs
Environment
Crime
Property &
Land
Environment
Power
Housing
Transport
Services
Tourism
Cities depend on three basic processes.
• They need to get information (data),
• they need to make sense of that information (analysis), and
• they need to act on that information (action).
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4. What is Smart City
Smart People
Smart
Economy
Smart
Governance
Smart
Mobility
Smart
Environment
Smart Living
SmartCity Innovative spirit; Entrepreneurship; Productivity; Flexibility of
labor market; International embeddedness; Ability to
transform
Level of qualification; life long learning ;Social and ethnic
plurality; Flexibility; Creativity; Cosmopolitanism/s;
Participation in public life
Participation in decision-making; Public and social services;
Transparent governance; Political strategies & perspectives
Local accessibility; (Inter-)national accessibility; Availability of
ICT-infrastructure; Sustainable, innovative and safe transport
systems
attractive natural conditions (climate, green space etc.),
pollution, Sustainable resource management; efforts
towards environmental protection.
Cultural facilities; Health conditions; Individual safety;
Housing quality; Education facilities; Touristic attractivity;
Social cohesion 4

5. What is Smart City
Smart People
Smart
Economy
Smart
Governance
Smart
Mobility
Smart
Environment
Smart Living
SmartCity Innovative spirit; Entrepreneurship; Productivity; Flexibility of
labor market; International embeddedness; Ability to
transform
Level of qualification; life long learning ;Social and ethnic
plurality; Flexibility; Creativity; Cosmopolitanism/s;
Participation in public life
Participation in decision-making; Public and social services;
Transparent governance; Political strategies & perspectives
Local accessibility; (Inter-)national accessibility; Availability of
ICT-infrastructure; Sustainable, innovative and safe transport
systems
attractive natural conditions (climate, green space etc.),
pollution, Sustainable resource management; efforts
towards environmental protection.
Cultural facilities; Health conditions; Individual safety;
Housing quality; Education facilities; Touristic attractivity;
Social cohesion 5

6. Governance
Bad Governance
• Cheating against the wills of many
citizens
• Corruption and Crime,
• Lack of Transparency and
Accountability
• inefficient bureaucracies,
• poor quality of services,
• Non Responsiveness
• low citizen engagement and trust,
• old-fashioned leadership, and
• resistance to innovation in
Government
Good Governance
• Rule of the law
• Transperancy
• Accountability
• Effectiveness, efficiency,
equity and inclusiveness
• Citizens as a clients of
government
• Predictability and reliability
• Partnership with concerned
parties
• Coherency in all government
actions
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7. Transformation
Bad
Governance
Transformation
Good
Governance
Transformation is a whole scale change to the foundational
components of a Government business:
•from its operating model to its infrastructure.
•What it sells or provides,
• to whom and how it goes to Delivered.
A transformation program touches every function of a government
or a business;
Election, Participation, Rule making, Decision Making, Service
delivery, evaluation…
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8. Smart Governance
Bad
Governance
Digital
Transformation
Good
Governance
Corruption is a
major obstacle to
economic
development
Digitalization Decrease
corruption
Government
inefficiency and
poor service
delivery is source
of citizen
dissatisfaction
“Digital by default” will
help to cut red tape,
generate efficiency and
provide higher-quality
services.
 ICT Potential in Governance
 Stimulate changes in Public
Service
 Improve
 public service quality;
 Public decision-making;
 Public scrutiny and People’s
participation
 support faster and more
democratic development
8Smart Governance is about Digital Transformation

9. Digital Transformation
Recognizing impact of Digital Technology
**Across society
**In a strategic and prioritized way,
**With present and future shifts in mind.
Fully leverage the changes and opportunities of
• digital technologies and
• their impact across society
Profound and accelerating transformation of
* business activities,
*processes,
*competencies and
*models
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10. Drivers of Digital Transformation
Drivers
of
Transfor
mation
Changing
Citizens/consu
mer Demand,
Changing
competition/ecosy
stem.
Changing
Technology
When any of these factors coincide = operating model is no longer fit
to serve its customers, the business has reached a tipping point.
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11. The Need to Digital Transformation
Increased Demand & High Expectation
• Increasing Demands
– Demand to efficient & Effective service
– Demand to serve increasing population
– Diversity of service
• Political Demands
– Public trust
– Peace and security
– Democratic participation
– Election
• City administrations want:
– To know the existing infrastructures in their city: water, housing, transport, energy...
– to measure the usages, the traffics and their evolution, the quality of services ...
– to be informed of what happens
– to interact with third party operators.
ICT is a tool for all these
• High Expectations
– The development of digital technologies in the different domains in which cities operate, either directly or indirectly, is going to
alter expectations among those in charge of the local administration
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12. Digital Transformation and Cities
• Digital Transformation Enable Cities to:
– Engage with citizens
– Empower city employees
– Optimize city operations and infrastructure
• Needs to have Digital Transformation Strategy
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13. Digitally transformed service
- Provide the service as per the rule
- Service giver is unable to change it!
- Traceability and auditability of activities
- Know who did what & when
- Fast and integrated service
- No space limitation
- Redistribution of power
- Reduce information asymmetry
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14. Smart Governance & Digital Transformation
Transparent Open Participatory Efficient
Technology Change
Management
Legal &
Regulatory
Smart Governance
Digital
Transformation
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15. Technology Buzzes
Cloud Computing
Big Data Analytics
Artificial Intelligence
Internet of Things
Ubiquitous Computing
Social Media
Open Data
Geographic Information System
Embedded System
Network Technologies
Service Oriented Architecture 15

16. E-Governemt/Technology Perspective
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• Modernizing government services by
using ICT in delivering government
services
• Using any of the technologies
• Services in e-Government
• Convenient
• accessible
• Cost saving
• Integration between institution
• Infrastructure integration
• Application software integration
• Data Integration
• Access centers
• Online services
• Contact centers
• Mobile

17. Digital Transformation Strategy
• Aims to create the capabilities of fully
leveraging the Possibilities and opportunities
of new technologies and their impact faster,
better and in more innovative way in the
future.
• Broader than the traditional ICT Strategy It
involves strengthening both the demand and
supply Side
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18. Disaster Vital Registration
Education
Health
Transport
Tourism
Court Land
Management
Specific Applications
Law enforcement
Trade & Industry
Municipal Services………..
City Portal
Common
Service
Center
City Contact
Center
Mobile Gate
way
Citizen
Access
Data Center
CityNetwork
Bureau/Agency
Network
Basic
Infrastructure
Cloud Infrastructure
Governance
Structure
Standards/
Policies
Capacity
Building
Marketing &
Awareness
Monitoring &
Evaluation
Public Private
Partnership
Enablers
Defining Digital Strategy /How to Enabling Digital services at the
City/Government level
E- procrument
HRMIS FMIS
E-Office E-Mail
GIS
Common applications &
Platforms
Payment
Gate way
Digital ID
AppStoreOpenData
Public Tel. Infrastructure
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19. CityNet
City-Net Project
•MOUD’s Initiative
•Initiative to Develop Digital
Transformation Strategy to Ethiopian
Cities and Urban areas
National Level
Region Level
Municipal Level
• Design National strategy and Road
Map
•Define standards
•Funding Options
•Coordinate and Knowledge
Management at National level
• Design Regional strategy and
Road Map
•Define Regional Guidelines
•Coordinate and Knowledge
•Prepare Smart City Development
plan includes city infrastructure plan
and city digital plan
•Validate with key stakeholders
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20. Envisioned benefits of CityNet
Public
• Get efficient, transparent
and reliable service from
the sector.
• Get reliable & up-to-date
information about the
sector.
• safe and reliable Citizen's
information.
• make government more
accountable and
transparent to citizens.
Government
• plays significant role in the creation
of smart and sustainable cities in
Ethiopia
• sharing urban data and information
vertically and horizontally across the
sector
• ensure the accessibility and
completeness of urban data by
decision makers
• minimize the operation cost and
time of urban data collection and
organization
• ensure the security of urban data at
different levels of the sector.
• more accessible government
services,
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21. Challenges & Opportunities to digital
transformation
Digital constitute a
dynamic interdependent
ecosystem includes
• Communication
Infrastructure
• Digital platforms
• Digital economy skills
• Local ICT services and
content industries
• Service transformation for
all sectors,
• Cyber policies, and ICT
sector leadership
• and regulatory
institutions
Leadership and
institutional capabilities
to plan and implement
digital transformation
strategies
• engender shared vision,
• mobilize long-term
commitment,
• integrate ICT
opportunities into
development strategies,
• align complementary
policies
• partnerships with civil
society and the private
sector.
Digital transformation
demands substantial
investment in
• organizational
capabilities,
• process innovation, and
• institutional learning.
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22.  Telecom and Related Infrastructure connecting people, & Services
 IT Graduates
 Flourishing ICT Private sector
 Sectoral Rules and Regulations
Opportunities
 110,000 km
road
network
 Planned
5,000 km rail
network
 Large
scale
power
 Focus on
Rural
Electrific
ation
 87%/97%
mobile
coverage:/85
geographic
 17 million
Internet & Data
 More than
15000 KM fiber
 54.8m mobile
subscriber
 ICT Graduate
from 34
universities
 Expansion of
ICT PARK &
Private ICT
services
 16 000 Rural
ICT Centers
 National ICT
Policy
 National Broad
Band Plan
 E-Government
strategy
 Financial Inclusion
Strategy
 Electronic
industry
promotion
guideline
 E-signature act
 WoredaNet
 National &
Regional Data
centers
 E-government
platforms
 Informational
Portal
 Eservice
portal
 Open Data
Portal
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23. Smart City and Digital Transformation for
Urban Good Governance
Presenter
Abiyot Bayou Tehone (PhD)
Ministry of Communication & IT
e-Government Directorate
Thank you
abiyot.bayou@mcit.gov.et
www.mcit.gov.et
Gonder, May, 2017
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