This document summarizes a presentation on transforming public services given by Robert Pollock from the Public Service Transformation Network and Ezra Wallace from Westminster City Council. It discusses the context of continued fiscal tightening and implications for public spending. It outlines challenges like less money, new technology, entrenched costs and dependency, and increasing demand. It proposes policy enablers for transformation like demand management, community resilience, digital transformation, place-based services, and new delivery models. It provides ingredients for successful transformation including strong local leadership, a plan for analyzing trends and spending, and being opportunistic about funding. It presents an approach around targeting services at the household level, making employment central, more efficient pathways and processes, and focusing on cash