Technology Vision 2020 | accenture.com/technologyvision
#TECHVISION2020The I in Experience
⎮ Find points within your customer journeys
where individuals may want more control
over their experiences. These points are
opportunities to give people using your
digital products and services the agency
that will drive long-term partnerships.
⎮ Identify and invest in the technologies
that will enable your next wave of
cooperative experiences. Scalability,
immersion and participation will be
key to sharing control and co-creating
unique customer engagements.
Does your current method for designing experiences
lend itself to sharing control of experience design?