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Accenture Tech Vision 2020 - Trend 2

Accenture Tech Vision 2020 - Trend 2

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Accenture Tech Vision 2020 - Trend 2

  1. 1. AI and MeReimagine the business through human and AI collaboration Technology Vision 2020 | We, the Post-Digital People #TECHVISION2020
  2. 2. #TECHVISION2020 Technology Vision 2020 | 2 Can your enterprise survive the “tech-clash”? We, the Post-Digital People AI and Me Reimagine the business through human and AI collaboration The Dilemma of Smart Things Overcome the “beta burden” Robots in the Wild Growing the enterprise’s reach – and responsibility The I in Experience Helping people choose their own adventure Innovation DNA Create an engine for continuous innovation
  3. 3. #TECHVISION2020 Technology Vision 2020 | AI and ME 3 Leaders are using AI to transform not just how businesses do work, but what work they actually do. The true potential of AI doesn’t come from automation alone, but from how it can become a symbiotic part of the workflow, enhancing—not replacing—the output of people.
  4. 4. #TECHVISION2020 Technology Vision 2020 | AI and ME 4 Businesses focusing on automation alone are limiting the potential of their AI applications. of executives believe collaboration between humans and machines will be critical to innovation in the future.
  5. 5. #TECHVISION2020 Technology Vision 2020 | AI and ME 5 Human and AI systems work better by reimagining what’s possible together. Volkswagen (VW) and Autodesk reimagined the VW Microbus with generative design. VW decided to reconceptualize their Microbus, andpartnered with Autodesk to experiment with generative design tools. These tools enabled a collaborative partnership between human and machine. The humans set cleaner and greener design requirements, and the machine generated ideas that fit those constraints. From there, the parties continued to iterate, with the machine generating ideas and human co- workers curating and refining them. With this approach, VW created lighter parts and reduced the time from development to manufacturing from 1.5 years to just months. The designers credited generative design and their AI collaboration with creating structures they could never have created on their own.
  6. 6. #TECHVISION2020 Technology Vision 2020 | AI and ME 6 To start reinventing the organization, enterprises need to facilitate and enable true human-AI collaboration. #TECHVISION2020
  7. 7. #TECHVISION2020 Technology Vision 2020 | AI and ME 7 Fostering human-machine collaboration requires contextual comprehension between people and machines.
  8. 8. 8 For humans to understand machines, they need explanations that can be understood and trusted. TD Bank is using AI to help approve or deny loans, and introduced a tool that explains the reasoning behind their AI's decisions. As algorithms assume more responsibility, this kind of explainability will help employees trust new AI systems as their decision-making partners. This will also help them establish trust with customers and demonstrate ethical- decision-making processes to regulators. And machines need to comprehend what they are sensing in a more human way to extend collaboration. Technology advances are allowing AI systems to better understand natural language in context, similar to the way humans learn reading comprehension in school. And this growing comprehension isn’t limited to language. Microsoft’s HoloLens 2 mixed reality headset uses image recognition and machine learning to identify objects and understand what they are: for instance, that a couch is not just a series of pixels, but something that can be sat on and belongs in a living room. #TECHVISION2020 Technology Vision 2020 | AI and ME
  9. 9. #TECHVISION2020 Technology Vision 2020 | AI and ME 9 Leaders are beginningto recognizethe tremendous potentialof enablinghumansand machinesto inspireone another.
  10. 10. #TECHVISION2020 Technology Vision 2020 | AI and ME 10 Adobe is completely transforming its suite of products with Adobe Sensei, an artificial intelligence layer infused across the company’s various cloud tools. Using backend machine learning models, data streaming pipelines, microservices and more, Adobe’s entire architecture is designed to allow Sensei to provide rich, intelligent collaborations as people use Adobe’s products. Adobe is using collaborative machinesto inspire humansacross its suite of creativetools.
  11. 11. #TECHVISION2020 Technology Vision 2020 | AI and ME 11 AI shouldn’t be seen as a solution for one challenge, but a transformative factor for the entire organization. Lemonadeisexploringanewapproachtoinsurance,usinganAI-first model. The company infused AI across their workflows from onboarding customers, to policy changes, to internal engineering team development, to their claims process. Their claims process utilizes an intelligent agent and anti-fraud algorithms to immediately pay out simple claims to customers. For claims requiring further investigation, the intelligent agent gathers relevant contextual information and then introduces the customer to a human specialist. But the company's approach doesn't just offer a collaborative AI partner to their customers and employees, it also means that each new system change could introduce a new way to transform their business with AI.
  12. 12. #TECHVISION2020 Technology Vision 2020 | AI and ME 12 Reimagining how they use AI will help enterprises continuously and quickly adapt to change and start reimagining their future.
  13. 13. #TECHVISION2020 Technology Vision 2020 | AI and ME 13
  14. 14. #TECHVISION2020 Technology Vision 2020 | AI and ME 14 ⎮ Determine the role that AI is playing in your business alongside your existing workforce. Think beyond which tasks could be replaced and imagine how you can build a new kind of workforce with humans and AI collaborating side by side. ⎮ Determine what tools are available internally to introduce the AI solutions needed to move your organization in this direction. If none are available, evaluate if employees have the skills to build the solutions, or engage partners to generate the necessary capabilities. Is your company thinking collaboratively? Decision Points
  15. 15. #TECHVISION2020 Technology Vision 2020 | AI and ME 15 ⎮ Evaluate where your industry is headed. Where are partners or competitors finding success in deploying AI? ⎮ To ensure transparency and trust, gather workforce perspectives into the design and implementation of AI systems. Ultimately, these employees will be the ones who determine the success of your AI investments. ⎮ If you’re not already using AI in the company, find an area to begin piloting the technology, such as co-designing a new product, coaching or training employees or reinventing customer engagement strategies. How will you roll out collaborative AI initiatives acrossthe organization?
  16. 16. #TECHVISION2020 Technology Vision 2020 | AI and ME 16 ⎮ Evaluate the scope of decision-making that AI is being given in your organization. Identify sensitive areas where additional oversight may be needed and prioritize post-implementation explainability solutions, such as counterfactual explanations, for those systems. ⎮ For all future AI projects, plan for explainability by design. Develop policies and principles that will guide the development, building and implementation of new AI systems. How will you address explainability?
  17. 17. Thank you #TECHVISION2020 Copyright © 2020 Accenture. All rights reserved.

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    Apr. 9, 2021

Accenture Tech Vision 2020 - Trend 2


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