The document summarizes the key findings of Accenture's 2016 Technology Vision report for the banking industry. It identifies five technology trends that will be essential for banking success: 1) the platform economy, where banks can create value by joining digital platforms and ecosystems, 2) digital trust, where banks must strengthen ethics and security to rebuild customer trust, 3) liquid workforce, utilizing flexible teams focused on business outcomes, 4) intelligent automation, using AI and automation to improve operations by working with people, and 5) predictable disruption, where banks must proactively monitor digital ecosystems to anticipate changes. The report provides analysis and recommendations for how banks can adapt to these trends.
12. Intelligent
Automation
The essential new
co-worker in digital
banking
Banks have an
opportunity to improve
operations
• 86% of bank executives agree the widespread use of
artificial intelligence (AI) provides for a competitive
advantage beyond cost.
• 77% expect AI will be a significant change or complete
transformation for banking over the next three years
• Banks plan to use cognitive information systems or
increase intelligent automation:
- Knowledge worker tasks (91%)
- Customer interaction/experience (88%)
- IT tasks (90%)
- Embedded AI solutions (80%)
- Machine learning (79%)