Consumer industries: Working harder for customers

•

1 like•49,499 views

Consumer industries touch people's lives in a way that few other industries can match. Digital innovation is shaking up consumer industries: shifting power from brands to consumers, shifting value from traditional players to digital insurgents and putting the consumer in the driver’s seat. Consumers are making companies work harder to earn their money.

Technology

What's hot

Sustaining Competitiveness in a Digital Age: How Trust Can Make or Break The ...

accenture

Strategic IT Sourcing: What’s the Future?

Accenture Technology

Accenture Strategy surveyed 400 supply chain executives from organizations with a minimum global revenue of $1 billion+ in mature markets and $500 million or more in emerging markets across 14 countries. From the respondents we identified a small group (10 percent) of top performers we call Digital Trendsetters. These companies reported an increase in profitability of more than 10 percent over the last two years and anticipated revenue growth of more than 10 percent in 2015. Learn more: http://bit.ly/2a6GalL

Digital Trendsetters: The Secrets of The Most Successful Digital Supply Chains

accenture

Chief sales officers (CSOs) have spent billions on tools to improve sales performance. Yet, sales productivity has declined over the past five years. We believe an inability to focus is largely to blame. Sales agents, sales leaders and customers now contend with different and growing sources of distraction. Too much information, too many choices, competing sales imperatives, and too many tools, processes and policies are taking their toll. By applying actionable insights and outcome selling techniques, CSOs can help cut through the noise and, in the process, shape sellers’ behaviors, as well as the outcomes customers demand and deserve.

Selling in the Age of Distraction – Accenture Strategy

accenture

Accenture Financial Services Sourcing and Procurement Solution Infographic

accenture

Automotive’s Latest Model: Redefining Competitiveness through the Circular Ec...

accenture

Automotive’s Latest Model: Redefining Competitiveness Through The Circular Ec...

accenture

The ‘Data Driven Video Business’

accenture

Driving the future: Why other industries are steering automotive

accenture

Navigating the Crude Cycle: 10 Strategic Actions for oilfield service and equ...

accenture

Over the past two decades, as the Internet revolution swept the world, our day-to-day lives have become increasingly digital. With email eclipsing ‘snail mail’ and digital downloads replacing physical products, this could well have dealt a devastating blow to the logistics industry. Industry stakeholders should take notice and come together to prioritize digital transformation initiatives given the potential for significantly higher value to be created for society than for industry.

Digital transformation: Paving the road for growth in logistics

accenture

High Performers in IT: Defined by Digital

accenture

Predictable Disruption - Tech Vision 2016 Trend 4

accenture

Businesses have always raced to keep up with changing customer expectations, but since the turn of the century, something remarkable has happened. A series of rapid technological advances have contributed to the transformation of customer expectations while simultaneously providing enterprises with the digital tools to create the beguiling experiences that are now needed to satisfy customers. The race to deliver what ‘on-demand customers’ want has sped up dramatically.

Digital consumption: The race to meet customer expectations

accenture

Young, fast and agile digital disruptors are increasingly posing competitive threats to incumbents. Many legacy companies have responded to these threats by creating a forward-looking digital business strategy. The problem they often encounter, however, is that the weight of an old, out-of-date operating model is a drag on the new strategy. In this PoV, we detail the elements of an effective digital operating model. Such a model—or models—is critical to executing digital business strategies successfully, overcoming disruption and creating value.

Mind the Gap – Can your Digital Operating Model Support your Digital Strategy?

accenture

The New World of As a Service

accenture

Semiconductor companies can keep pace with Moore’s Law. The question is whether they should. Semiconductor companies have achieved profitable growth by doubling the number of transistors on integrated circuits every two years. Today, costs associated with creating ultra-dense transistors are rising exponentially. At the same time, sales prices are flat—or declining. In this high-cost/low-return environment, it’s harder for semiconductor companies to justify using Moore’s Law as a tool for sustained competitiveness. Winners will no longer pursue innovations simply because they can. They will pursue opportunities that are clearly aligned to a viable business strategy, as well as their growth and profitability objectives.

Moore… or Less?

accenture

Investment Banks: Beware Bespoke

accenture

Liquid Workforce - Tech Vision 2016 Trend 2

accenture

Accenture Technology Vision for Oracle 2014

accenture

What's hot (20)

Sustaining Competitiveness in a Digital Age: How Trust Can Make or Break The ...

Strategic IT Sourcing: What’s the Future?

Digital Trendsetters: The Secrets of The Most Successful Digital Supply Chains

Selling in the Age of Distraction – Accenture Strategy

Accenture Financial Services Sourcing and Procurement Solution Infographic

Automotive’s Latest Model: Redefining Competitiveness through the Circular Ec...

Automotive’s Latest Model: Redefining Competitiveness Through The Circular Ec...

The ‘Data Driven Video Business’

Driving the future: Why other industries are steering automotive

Navigating the Crude Cycle: 10 Strategic Actions for oilfield service and equ...

Digital transformation: Paving the road for growth in logistics

High Performers in IT: Defined by Digital

Predictable Disruption - Tech Vision 2016 Trend 4

Digital consumption: The race to meet customer expectations

Mind the Gap – Can your Digital Operating Model Support your Digital Strategy?

The New World of As a Service

Moore… or Less?

Investment Banks: Beware Bespoke

Liquid Workforce - Tech Vision 2016 Trend 2

Accenture Technology Vision for Oracle 2014

Similar to Consumer industries: Working harder for customers

Investment banking firms are under pressure from all sides. Non-traditional competitors, commoditization and new competitive threats combine with cost-cutting that has reached the point of diminishing returns. Complex, inflexible operating and technology platforms make innovation difficult. As the technology consumerization continues, flexible sourcing of people, infrastructure, software and information—using cloud computing and “everything as a service” (XaaS)—has converged with new design, development and deployment approaches and tools. The central investment banking concept is changing. Big ideas come from unexpected places. A digital ecosystem is emerging—one that depends on the customers, capabilities and value proposition of each firm.

Digital disruption: Embracing an Integrated Digital Ecosystem

accenture

Accenture Technology Vision for Retail 2016

accenture

T-Bytes Consulting & IT Services

EGBG Services

B2B, B2C, B2B2C, marketplace: tutte le sfumature dell’eCommerce per creare va...

Accenture Italia

Don’t Bank on Long-Term Survival

accenture

Retailers must innovate with digital technologies to connect their consumers to their suppliers, connecting the digital and physical worlds to deliver seamless, cross-channel CX. Leveraging new technologies to help you know, engage, and convert more consumers and avoid basket abandonment. In this session you will learn that modern customers expect instant fulfilment and how to use digital capabilities to maximize ease and convenience, while driving cost-effectiveness and sustainability. https://www.oracle.com/nl/modernbusinessexperience/amsterdam/index.html

Oracle Mbx 2018 Amsterdam - Antony welfare - The Digtal store

Antony Welfare

With global average investments in digital technologies of around US$45 million per company in the last three years, the insurance industry is lagging other industries, both in its level of digitalization and in its ability to realize financial returns on its digital investments. Accenture cross-industry research identified a significant gap between those insurance companies with strong digital and financial performance and those that were digitally savvy but had failed to achieve the anticipated financial rewards. Since digital technologies lie at the heart of insurance’s future growth potential, insurance leaders must make sure their digital investments multiply value creation.

Five Steps to Digital Success in the Insurance Sector

accenture

The Cornerstones of Oracle Retail Strategy

Oracle Retail

New technologies are not just transforming how industrial companies manufacture their products. They are also having a profound impact on workforce and marketplace dynamics, creating new pathways for collaboration – amongst people, machines and organizations. Increasingly, companies’ destinies will be defined by how successfully they use digital to reorient their workforces, enable collaboration and both anticipate and drive disruption.

Accenture Technology Vision for Industrial 2016

accenture

Customer-Centricity in the Cloud

Candice Mueller

Personalisation to individualisation retail deck

Catchi

Decoding Modern Marketing: Marketing Midsize Brands In The Digital Age.

Adobe

Life Sciences companies have a choice to make. Traditional culture has not included an emphasis on cost. The luxury of high and easily adjustable prices has been the primary driver of profitability and the funding of growth. The industry is at a crossroads – and a greater emphasis on the management of costs is increasingly important to achieving profitability and fueling the engine for growth. Learn more: http://bit.ly/29KMlJ1

Fuel Growth or Miss Major Opportunities in Life Sciences

accenture

Seeing Beyond the Loyalty Illusion in France: It’s Time you Invest More Wisely

accenture

Reimagine business model

Pradhan Poonacha

Reimagine business model

Pradhan Poonacha

How To Boost Your Business With Smartwatch Apps

Emozionella

P2P Transformation Summit Brochure 2015 final

Jubayeth Hussain

The Human Customer

Rightpoint

Zach_Hanlon_Digital_Transform_Final

Zachary Hanlon

Similar to Consumer industries: Working harder for customers (20)

Digital disruption: Embracing an Integrated Digital Ecosystem

Accenture Technology Vision for Retail 2016

T-Bytes Consulting & IT Services

B2B, B2C, B2B2C, marketplace: tutte le sfumature dell’eCommerce per creare va...

Don’t Bank on Long-Term Survival

Oracle Mbx 2018 Amsterdam - Antony welfare - The Digtal store

Five Steps to Digital Success in the Insurance Sector

The Cornerstones of Oracle Retail Strategy

Accenture Technology Vision for Industrial 2016

Customer-Centricity in the Cloud

Personalisation to individualisation retail deck

Decoding Modern Marketing: Marketing Midsize Brands In The Digital Age.

Fuel Growth or Miss Major Opportunities in Life Sciences

Seeing Beyond the Loyalty Illusion in France: It’s Time you Invest More Wisely

Reimagine business model

How To Boost Your Business With Smartwatch Apps

P2P Transformation Summit Brochure 2015 final

The Human Customer

Zach_Hanlon_Digital_Transform_Final

Recently uploaded

Boost Fertility New Invention Ups Success Rates.pdf

sudhanshuwaghmare1

The Good, the Bad and the Governed - Why is governance a dirty word? David O'Neill, Chief Operating Officer - APIContext Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...

apidays

In this keynote, Asanka Abeysinghe, CTO,WSO2 will explore the shift towards platformless technology ecosystems and their importance in driving digital adaptability and innovation. We will discuss strategies for leveraging decentralized architectures and integrating diverse technologies, with a focus on building resilient, flexible, and future-ready IT infrastructures. We will also highlight WSO2's roadmap, emphasizing our commitment to supporting this transformative journey with our evolving product suite.

Platformless Horizons for Digital Adaptability

WSO2

Following the popularity of “Cloud Revolution: Exploring the New Wave of Serverless Spatial Data,” we’re thrilled to announce this much-anticipated encore webinar. In this sequel, we’ll dive deeper into the Cloud-Native realm by uncovering practical applications and FME support for these new formats, including COGs, COPC, FlatGeoBuf, GeoParquet, STAC, and ZARR. Building on the foundation laid by industry leaders Michelle Roby of Radiant Earth and Chris Holmes of Planet in the first webinar, this second part offers an in-depth look at the real-world application and behind-the-scenes dynamics of these cutting-edge formats. We will spotlight specific use-cases and workflows, showcasing their efficiency and relevance in practical scenarios. Discover the vast possibilities each format holds, highlighted through detailed discussions and demonstrations. Our expert speakers will dissect the key aspects and provide critical takeaways for effective use, ensuring attendees leave with a thorough understanding of how to apply these formats in their own projects. Elevate your understanding of how FME supports these cutting-edge technologies, enhancing your ability to manage, share, and analyze spatial data. Whether you’re building on knowledge from our initial session or are new to the serverless spatial data landscape, this webinar is your gateway to mastering cloud-native formats in your workflows.

Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME

Safe Software

Angeliki Cooney has spent over twenty years at the forefront of the life sciences industry, working out of Wynantskill, NY. She is highly regarded for her dedication to advancing the development and accessibility of innovative treatments for chronic diseases, rare disorders, and cancer. Her professional journey has centered on strategic consulting for biopharmaceutical companies, facilitating digital transformation, enhancing omnichannel engagement, and refining strategic commercial practices. Angeliki's innovative contributions include pioneering several software-as-a-service (SaaS) products for the life sciences sector, earning her three patents. As the Senior Vice President of Life Sciences at Avenga, Angeliki orchestrated the firm's strategic entry into the U.S. market. Avenga, a renowned digital engineering and consulting firm, partners with significant entities in the pharmaceutical and biotechnology fields. Her leadership was instrumental in expanding Avenga's client base and establishing its presence in the competitive U.S. market.

Biography Of Angeliki Cooney | Senior Vice President Life Sciences | Albany, ...

Angeliki Cooney

Passkeys: Developing APIs to enable passwordless authentication Cody Salas, Sr Developer Advocate | Solutions Architect - Yubico Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...

apidays

Understanding the FAA Part 107 License ..

Christopher Logan Kennedy

ICT role in 21st century education and its challenges

rafiqahmad00786416

Keynote 2: APIs in 2030: The Risk of Technological Sleepwalk Paolo Malinverno, Growth Advisor - The Business of Technology Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...

apidays

Webinar Recording: https://www.panagenda.com/webinars/why-teams-call-analytics-is-critical-to-your-entire-business Nothing is as frustrating and noticeable as being in an important call and being unable to see or hear the other person. Not surprising then, that issues with Teams calls are among the most common problems users call their helpdesk for. Having in depth insight into everything relevant going on at the user’s device, local network, ISP and Microsoft itself during the call is crucial for good Microsoft Teams Call quality support. To ensure a quick and adequate solution and to ensure your users get the most out of their Microsoft 365. But did you know that ‘bad calls’ are also an excellent indicator of other problems arising? Precisely because it is so noticeable!? Like the canary in the mine, bad calls can be early indicators of problems. Problems that might otherwise not have been noticed for a while but can have a big impact on productivity and satisfaction. Join this session by Christoph Adler to learn how true Microsoft Teams call quality analytics helped other organizations troubleshoot bad calls and identify and fix problems that impacted Teams calls or the use of Microsoft365 in general. See what it can do to keep your users happy and productive! In this session we will cover - Why CQD data alone is not enough to troubleshoot call problems - The importance of attributing call problems to the right call participant - What call quality analytics can do to help you quickly find, fix-, and prevent problems - Why having retrospective detailed insights matters - Real life examples of how others have used Microsoft Teams call quality monitoring to problem shoot problems with their ISP, network, device health and more.

Why Teams call analytics are critical to your entire business

panagenda

MINDCTI Revenue Release Quarter One 2024

MIND CTI

Three things you will take away from the session: • How to run an effective tenant-to-tenant migration • Best practices for before, during, and after migration • Tips for using migration as a springboard to prepare for Copilot in Microsoft 365 Main ideas: Migration Overview: The presentation covers the current reality of cross-tenant migrations, the triggers, phases, best practices, and benefits of a successful tenant migration Considerations: When considering a migration, it is important to consider the migration scope, performance, customization, flexibility, user-friendly interface, automation, monitoring, support, training, scalability, data integrity, data security, cost, and licensing structure Next Wave: The next wave of change includes the launch of Copilot, which requires businesses to be prepared for upcoming changes related to Copilot and the cloud, and to consolidate data and tighten governance ShareGate: ShareGate can help with pre-migration analysis, configurable migration tool, and automated, end-user driven collaborative governance

Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff

sammart93

AWS Community Day CPH - Three problems of Terraform

Andrey Devyatkin

FWD Group - Insurer Innovation Award 2024

The Digital Insurer

DBX First Quarter 2024 Investor Presentation

Dropbox

Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...

Zilliz

Six Myths about Ontologies: The Basics of Formal Ontology

johnbeverley2021

ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke

Product Anonymous

Join our latest Connector Corner webinar to discover how UiPath Integration Service revolutionizes API-centric automation in a 'Quote to Cash' process—and how that automation empowers businesses to accelerate revenue generation. A comprehensive demo will explore connecting systems, GenAI, and people, through powerful pre-built connectors designed to speed process cycle times. Speakers: James Dickson, Senior Software Engineer Charlie Greenberg, Host, Product Marketing Manager

Connector Corner: Accelerate revenue generation using UiPath API-centric busi...

DianaGray10

Corporate and higher education. Two industries that, in the past, have had a clear divide with very little crossover. The difference in goals, learning styles and objectives paved the way for differing learning technologies platforms to evolve. Now, those stark lines are blurring as both sides are discovering they have content that’s relevant to the other. Join Tammy Rutherford as she walks through the pros and cons of corporate and higher ed collaborating. And the challenges of these different technology platforms working together for a brighter future.

Corporate and higher education May webinar.pptx

Rustici Software

Recently uploaded (20)

Boost Fertility New Invention Ups Success Rates.pdf

Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...

Platformless Horizons for Digital Adaptability

Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME

Biography Of Angeliki Cooney | Senior Vice President Life Sciences | Albany, ...

Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...

Understanding the FAA Part 107 License ..

ICT role in 21st century education and its challenges

Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...

Why Teams call analytics are critical to your entire business

MINDCTI Revenue Release Quarter One 2024

Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff

AWS Community Day CPH - Three problems of Terraform

FWD Group - Insurer Innovation Award 2024

DBX First Quarter 2024 Investor Presentation

Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...

Six Myths about Ontologies: The Basics of Formal Ontology

ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke

Connector Corner: Accelerate revenue generation using UiPath API-centric busi...

Corporate and higher education May webinar.pptx

Consumer industries: Working harder for customers

2. Today’s consumers are making companies work harder to earn their money. How much is on the line? $4.9 trillion of value through 2025. That’s about 14% of the total operating profits of the industry over the same period. Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.

4. Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. FOUR MAJOR DYNAMICS MAKING COMPANIES WORK HARDER FOR CUSTOMERS Consumers are generating enormous amounts of data through their online browsing, purchases and payments. This gives companies a valuable flow of feedback to help keep services relevant and attractive. 1 Consumer data flow and capture

5. Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. FOUR MAJOR DYNAMICS MAKING COMPANIES WORK HARDER FOR CUSTOMERS Goods will evolve into services, and services into experiences, with data serving as the backbone of delivery. New revenue models will be needed as revenue becomes decoupled from output and more closely linked to outcomes. This also sets the stage for hyper-personalization across product portfolios, retail experiences and product customization. 2 The experience economy

6. Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. FOUR MAJOR DYNAMICS MAKING COMPANIES WORK HARDER FOR CUSTOMERS The penetration, globalization and consolidation of e-commerce is likely to escalate and accelerate the threat to physical stores. At the same time, physical store transformations driven by digital are likely to generate additional value. 3 Omni-channel retail

7. Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. FOUR MAJOR DYNAMICS MAKING COMPANIES WORK HARDER FOR CUSTOMERS Establishing connectivity and automation beyond the factory floor, plus integrating the supply chain through innovations such as control towers, shared warehousing and digital procurement will drive significant benefits. 4 Digital operating model

8. Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. So how can consumer industries players continue to drive value ? Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.

9. Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Invest in digital skills and capabilities. Looking beyond sales and marketing skills, companies will also need to invest more widely in the digital skills of their talent base, either through skill-building programs or by acquiring promising startups. Successful organizations must build capabilities to listen to their customers, look out for new disruptive ideas and respond to customer feedback.

10. Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Build an omni-channel presence. Omni-channel isn’t a new concept, but many retailers have yet to implement it. Numerous channels already exist — brand portals, online marketplaces, retail stores — and more, such as social media, will be created in the future.

11. Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Invest in partnerships. Partnerships will not only help provide a seamless experience for consumers as they switch between products or services, but also generate value for companies across the consumer ecosystem.

12. LEARN MORE about how consumer industries are working to attract the customer of tomorrow with our full report: Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Consumer industries: Working harder for customers Discover how to up your digital game

Consumer industries: Working harder for customers

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Similar to Consumer industries: Working harder for customers

Similar to Consumer industries: Working harder for customers (20)

More from accenture

More from accenture (20)

Recently uploaded

Recently uploaded (20)

Consumer industries: Working harder for customers