1. Swirl Cupcake Truck
Anna Guarisco
Alyssa Tilkin
Heather Lightsey
Margaret Seither
2. Mission
Statement
Our mission is to provide our loyal
customers with unique and delicious
cupcakes and receiveexcellent service from
our cupcake team.
6. Executive Baker
• Prepare all batters, icing and other
items according to recipes and yields
• Maintain a solid knowledge of all menu
items
7. Assistant Baker
• Complete opening duties: set-up work station with required tools,
equipment and supplies, inspect the cleanliness and working
condition of all tools, equipment and supplies, check production
schedule; establish priority items for the day, start prep work for
items needed for the day.
• Prepare cupcake pans and cake pans for all retail baking and
prepare pans for customized orders
• Breakdown work station and complete closing duties; return all
food items to the proper storage areas, rotate all returned
product; wrap, cover, label, and date all items being put away;
straighten up and organize all storage areas; clean up and wipe
down food prep areas, reach-ins/walk-ins, shelves; return all
unused and clean utensils/ equipment to specified locations, turn
off all equipment not needed for the next shift; restock items that
were depleted during shift.
8. Decorator
• Decorate cupcakes and cake pops
• Create fondant, chocolate and royal icing
decorations
• Royal icing decorating
• Prepare custom order (which includes filling
cakes and carving cakes into shapes)
• Maintain inventory and production area
cleanliness
• Clean equipment and utensils
9. Cashier
• Greet customers entering establishments.
• Answer customers' questions, and provide
information on procedures or policies.
• Issue receipts, refunds, credits, or change due
to customers.
• Count money in cash drawers at the beginning
of shifts to ensure that amounts are correct and
that there is adequate change.
• Take call ahead orders
• Box and give the customer the cupcakes
10. Catering Operator
• Assist in the timely and hygienic
preparation of menu items.
• Organizing staff rotations
• Ensuring health and safety regulations are
strictly observed, recorded and archived
• Monitoring the quality of the product and
service provided
11. Manager
• Maintains staff by recruiting, selecting, orienting, and
training employees
• Maintains a safe, secure, and legal work environment
• Develops personal growth opportunities.
• Plan and implement procedures and systems to maximize
operating efficiency
• Formulate department/unit policies and practices
• Review performance data (financial, sales and activity
reports) to monitor and measure productivity, goal
progress and activity levels
• Facilitate the preparation and analysis of reports
• Co-ordinate financial and budget activities for maximum
operational efficiency
12. Truck Driver
• Drives Swirl truck over regular scheduled
route, and sells cupcakes, cake pops, and
beverages, to industrial and office workers,
students, and to patrons of sports and public
events
• Loads and unloads truck.
• Maintains truck and food-dispensing
equipment in sanitary condition and good
working order.
13. Job
Specifications
• Baker: Must have a high school diploma or • Catering Operator: Must have a bachelor’s
equivalent. Must have a minimum of three degree in management or hospitality-related
years experience in bakery production. Must field. Minimum one year outside or group sales
be able to work and stand over long periods of experience in the food-service industry or
time. Must be able to lift and carry heavy items related field. Must possess outstanding
(35 lbs or more). organizational skills and a meticulous eye for
detail. Must have full-time availability.
• Decorator: Must have a high school diploma
or equivalent. Must have a minimum of three • Manager: Must have a bachelor’s degree in
years experience in bakery production, with at management or hospitality-related field.
least one year of decorating experience. Must Minimum one year outside or group sales
be able to work and stand over long periods of experience in the food-service industry or
time. Must be able to lift and carry heavy items related field. Must possess outstanding
(35 lbs or more). organizational skills and a meticulous eye for
detail. Must have full-time availability.
• Cashier/Greeter: Must have a high school
diploma or equivalent. Must have knowledge • Truck Driver: Must have a high school
in basic mathematics, must possess good diploma or equivalent. Must be CDL
analytical and communication skills. Must be (Commercial Driver’s License) certified, with
highly motivated and a hard-worker. Must be minimum two years experience of truck diving.
proficient in Microsoft Office and Point-of-Sale
systems. Experience is preferred but not
required.
14. • Ads in…
– newspapers
– social media
– word of mouth Recruitment Plan
– flyers
– etc.
15. Interview Questions
1. What would you bring to 7. What do you like about
Swirl? our business?
2. Have you ever had 8. How did you find out
experience in the about Swirl?
industry? 9. How long are you
3. What are you strengths? planning to stay with us?
4. What are your 10. What are your
weaknesses? qualifications?
5. What were your Background Check: Yes or
previous jobs? No?
6. What was most
satisfying at your last
job?
16. Training Plan
• Give a tour of our
facility
• Teach our recipes
• Train decorators our
famous swirl
• Customer service
training
17. Orientation Plan
• Tour the facility
• Introduce all of the employee to each other
and management
• One your first day, shadow an experienced
employee before you can work on your
own
20. Wellness
Program
• Everyone on the staff could go to a group fitness class
together. You could advertise it at work.
• You could have a “health nut” bulletin board that advertises
when group fitness classes are and it could have ways to stay
healthy and healthy recipes.
• Let your staff know it is important for them not to come in if
they are sick because we do not want to harm our customers.
They just have to supply a doctor’s note. Also ever employee
gets a sick day once a month. Regardless if they are actually
sick one day of the month or just wants to take a day off.
21. Potential Hazards
to Employees
• Burns
• Slipping and falling
• Allergic Reaction
• Cutting themselves
22. Requests
• We would like off all holidays
• We would like a paid lunch break and we
would like it to be an hour and a half
• We would like to be $20 an hour for our time
• We would like paid vacations every month
• We would like our children to be able to come
to work with us everyday
23. Negotiations
• Closed on Christmas, Thanksgiving, and New Years
and all of the other holidays you can pick one to be off
• We can have 30 minute breaks and two 15 minute
breaks
• We will be paid $12 an hour
• 1 Paid vacation per year depending on sonority, have to
work with company for at least one year
• Once every 2 months take your kid to work day
24. Unionize
• We are NOT going to unionize!!!
– Because we managed to work out our issues
with the managers therefore we do not have
to unionize.
