2. Why public sector innovation?
• Constrained resources
• More demand
• Greater expectations
• Demographic challenge
• Complex social issues
3. OPSI Database: content
Definition of PSI
= the implementation of a new, (to the organisation), way in
which it operates or in the services that it provides which
results in improvements in at least one of the following areas:
• Cost efficiency;
• Service quality; or
• User or employee satisfaction
Key characteristics of an innovation:
Novelty
Implementation
Impact
5. OECD
Observatory of Public Sector Innovation
www.oecd.org/governance/observatory-public-sector-innovation
Register with your MY OECD account, for help e-mail OPSI@oecd.org
6.
7. OPSI evidence-base on innovations
Finland
Australia: SEDIF
Investment fund for social
enterprises
UK: Social impact bonds
in the justice sector
Program Funding
UK: The Work Program
payment-by-results scheme
for employment services
Participatory
design technique
Structure
and prototyping
in hospitals
Mexico
Enhancing budget
transparency
Open government
Canada
Open Policy
Development
Australia: Speechbubble
Online engagement platform to
design services with users
Iceland
Policing and social media
Italy
Netherlands: P-direct
Shared service centre for HR
Human Resource
Canada:
ICT-based training tools for
overseas immigration officers
Belgium
Rationalising
office space in
federal
government
Korea
Single system to
manage service
complaints
Mobile service
counters for
social security
services
Service
delivery
Denmark:
Borger.dk
Personalised one
stop shop
8.
9.
10.
11.
12. OPSI Research: Improving government
performance through innovation
HR
Capturing and sharing
information and
knowledge
Info
Structure
Optimising investment
and resources
allocation
Setting up effective
institutional
arrangements supporting
innovation
Fund
Rules
Managing risk and
uncertainty
Incentivizing staff and
building a culture of
innovation
Risk
mgmt
Rethinking regulations
and procedures
13. Enabling innovation
Leveraging on networks
Co-producing with users
Targeting resources
Trialling and making mistakes
Making innovation part of
the day job
Getting leaders on board
17. Next steps
2014:
• Expanding database by collecting more innovations (new
sectors / areas) – cooperation with other OECD Directorates
• Develop strong usage base in OECD governments
• Research on enabling frameworks for innovation
• Start developing platform interactive functionalities
• Innovation Conference in Paris (September 2014)
2015:
• Research on measuring costs & benefits of innovations
• Fully developed online platform and communities
• Expand outreach activities with non-members (regional
antennas)
18. Daniel Gerson
Public Sector Reform Division
Public Governance and Territorial Development Directorate
OECD
daniel.gerson@oecd.org
