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Organization Behaviour
The 7 Habits Of Highly Effective
People
About the Author and Book
o Late STEPHEN R. COVEY, MBA from Harvard, doctorate
degree from Brigham Young University
o Co-founder and vice chairman of Franklin Covey

o International Entrepreneur of the Year Award
o Published in 1989.

o Sold over 25 millions copies (38 languages)
o Most Influential Business Book of the 20th & 21st Century.
Common deep personal & professional
problems
•How to reach the career goals set without losing personal and
family life ?
•How can I keep a promise I make to myself ?
•How can one really congratulate a friend enthusiastically for
achieving some degree of success & recognition without eating his
heart out ?
•There's so much to do & there's never enough time. How can I
manage my life effectively ?
Habit 1
Be Proactive

“I know of no more encouraging
fact
then the unquestionable ability of
man
to elevate his life by conscious
endeavor.”
Habit 1
Be Proactive
o
o
o
o
o
o

Proactivity is the habit of personal vision.
You can either be proactive or reactive.
Don’t wait for events.
Plan well in advance.
Taking decisions in a timely fashion.
Taking responsibility.

 The Four Human Endowments:
• Self-Awareness
• Imagination
• Conscience
• Independent Will
Habit 1
Be Proactive
Habit 2
BEGIN WITH THE END IN MIND

“What lies behind us and what lies before us
are tiny matters
compared to what lies within us.”
To Begin with the End in Mind means to
start with a clear understanding of your
destination.
Habit 2
BEGIN WITH THE END IN MIND
 All Things Are Created Twice
 All things are created twice: the mental or first creation, and the physical or second
creation
 I will create results mentally before beginning any activity.
 leadership is the first creation. Management is the second creation,
 Using Your Whole Brain
 the two unique human endowments that enable us to practice Habit 2 -- imagination
and conscience -- are primarily functions of the right side of the brain.
 Expand Perspective
 Visualization and Affirmation
 A Personal Mission Statement
 It describes what we want to be (character) and to do (achievements)
 You could call a personal mission statement a sort of written constitution - its power
lies in the fact that it’s fundamentally changeless.
 The key to living with change is retaining a sense of who you are and what you
value.
Habit 3
Put First Things First

“Things which matter most must never be
at the mercy of things which matter
least.”
Habit 3
Put First Things First
PRINCIPLE OF PERSONAL MANAGEMENT

THE POWER OF INDEPENDENT WILL
Facilitates effective self management
Focuses on ability to act rather than to be acted upon
Measured by integrity i.e. the values we place on ourselves
Emphasizes on “TO WALK OUR TALK”
TIME MANAGEMENT
MATRIX
I
.
.
.

II
Crisis
Pressing problems
Deadline-driven projects,
meetings, preparations

.
.
.
.
.
.
.

Preparation
Prevention
Values clarification
Planning
Relationship building
True re-creation
Empowerment

IV

.

Not Important

III

.
.
.
.
.
.

.
.
.
.

Interruptions, some
phone calls
Some mail, some reports
Some meetings
Many proximate,
pressing matters
Many popular activities

Trivia, busywork
Some phone calls
Time wasters
“Escape” activities
Irrelevant mail
Excessive TV
Habit 4
THINK WIN/WIN

“We have committed the golden rule of
memory
Let us now commit it to life.”
Habit 4
THINK WIN/WIN
Emotional Bank – A metaphor that describe the amount
of trust that’s been built up in a relationship and the
feeling of safeness that you
Six Major Deposits
 Understanding the individuals
 Attending to little things
 Keeping commitments
 Clarifying expectations
 Showing personal integrity
 Apologizing sincerely when you make a withdrawal
Habit 4
THINK WIN/WIN
Habit 5
SEEK FIRST TO UNDERSTAND THEN
TO BE UNDERSTOOD

“The heart has its own reasons which
reason knows not of.”
Habit 5
SEEK FIRST TO UNDERSTAND THEN
TO BE UNDERSTOOD
Principles of Empathic Communication
Levels for Listening

•Ignoring
•Practice pretending

•Practice selective listening
•Attentive listening
•Empathetic listening
Seek first to understand- Empathic listening
•Gets inside another person’s frame of reference.
•Deep understanding of the problem first.
•10% -words ,30%- sound and 60%- body language
•It gives a person “Psychological Air”.
•It is diagnosing before prescribing

Then seek to be understood:•Requires high level of courage
•Equally critical in reaching win/win solutions.
Habit 6
Synergize
“I take as my guide the hope of a saint:
in crucial things, unity
in important things, diversity
in all things, generosity.”
Principles of Creative
Cooperation
 Synergy takes place when two or more
people
 produce more together than the sum of
what
 they could have produces separately.
 “The whole is greater than the sum of its
parts”
0
BLOCKS TO SYNERGY

ANGRY

JEALOUSY

ANIEXITY

EGO

DEFENSIVE

MANIPULATIVE

JELOUSY

LOW-TRUST

FEAR
PROTECTIVENES
S
LEVELS OF COMMUNICATION
High
Synergistic (Win/Win)

TRUST

Respectful (Compromise)

Defensive (Win/Lose or Lose/Lose)

Low
Low

COOPERATION
21

High
CELEBRATE
VALUE
ACCEPT

TOLERATE
Habit 7
Sharpen The Saw

“Sometimes when I consider what
tremendous
consequences come from little
things…
I am tempted to think…
there are no little things.”
Habit 7
Sharpen The Saw
Principal of balanced self-renewal
Four dimensions of renewal

 Physical dimensional
 Spiritual dimensional
 Mental dimensional
 Social/emotional dimensional
Conclusion
• You probably should read this book once a year because the
principles in it are eternal.
• They’re things that don’t change. As a matter of fact, this is
exactly what Stephen says in the book.
• He says that the foundation of growth and success is not about
personality and the things that change overnight.
• It’s about character and things that are stable and foundational.
He’s talking about truth here, in our opinion.
Why to read this book

• Does not target any specific reader group
• Conversely, fluidity of the language ensures that this is
easily read by anyone
• Demonstrates personal success with practical examples
of real life situations

We are what we repeatedly do.
Excellence, then, is not an act, but a habit.
-- Aristotle

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The 7 habits of highly effective people - Organization behaviour (ob)

  • 1. Organization Behaviour The 7 Habits Of Highly Effective People
  • 2. About the Author and Book o Late STEPHEN R. COVEY, MBA from Harvard, doctorate degree from Brigham Young University o Co-founder and vice chairman of Franklin Covey o International Entrepreneur of the Year Award o Published in 1989. o Sold over 25 millions copies (38 languages) o Most Influential Business Book of the 20th & 21st Century.
  • 3. Common deep personal & professional problems •How to reach the career goals set without losing personal and family life ? •How can I keep a promise I make to myself ? •How can one really congratulate a friend enthusiastically for achieving some degree of success & recognition without eating his heart out ? •There's so much to do & there's never enough time. How can I manage my life effectively ?
  • 4. Habit 1 Be Proactive “I know of no more encouraging fact then the unquestionable ability of man to elevate his life by conscious endeavor.”
  • 5. Habit 1 Be Proactive o o o o o o Proactivity is the habit of personal vision. You can either be proactive or reactive. Don’t wait for events. Plan well in advance. Taking decisions in a timely fashion. Taking responsibility.  The Four Human Endowments: • Self-Awareness • Imagination • Conscience • Independent Will
  • 7. Habit 2 BEGIN WITH THE END IN MIND “What lies behind us and what lies before us are tiny matters compared to what lies within us.” To Begin with the End in Mind means to start with a clear understanding of your destination.
  • 8. Habit 2 BEGIN WITH THE END IN MIND  All Things Are Created Twice  All things are created twice: the mental or first creation, and the physical or second creation  I will create results mentally before beginning any activity.  leadership is the first creation. Management is the second creation,  Using Your Whole Brain  the two unique human endowments that enable us to practice Habit 2 -- imagination and conscience -- are primarily functions of the right side of the brain.  Expand Perspective  Visualization and Affirmation  A Personal Mission Statement  It describes what we want to be (character) and to do (achievements)  You could call a personal mission statement a sort of written constitution - its power lies in the fact that it’s fundamentally changeless.  The key to living with change is retaining a sense of who you are and what you value.
  • 9. Habit 3 Put First Things First “Things which matter most must never be at the mercy of things which matter least.”
  • 10. Habit 3 Put First Things First PRINCIPLE OF PERSONAL MANAGEMENT THE POWER OF INDEPENDENT WILL Facilitates effective self management Focuses on ability to act rather than to be acted upon Measured by integrity i.e. the values we place on ourselves Emphasizes on “TO WALK OUR TALK”
  • 11. TIME MANAGEMENT MATRIX I . . . II Crisis Pressing problems Deadline-driven projects, meetings, preparations . . . . . . . Preparation Prevention Values clarification Planning Relationship building True re-creation Empowerment IV . Not Important III . . . . . . . . . . Interruptions, some phone calls Some mail, some reports Some meetings Many proximate, pressing matters Many popular activities Trivia, busywork Some phone calls Time wasters “Escape” activities Irrelevant mail Excessive TV
  • 12. Habit 4 THINK WIN/WIN “We have committed the golden rule of memory Let us now commit it to life.”
  • 13. Habit 4 THINK WIN/WIN Emotional Bank – A metaphor that describe the amount of trust that’s been built up in a relationship and the feeling of safeness that you Six Major Deposits  Understanding the individuals  Attending to little things  Keeping commitments  Clarifying expectations  Showing personal integrity  Apologizing sincerely when you make a withdrawal
  • 15. Habit 5 SEEK FIRST TO UNDERSTAND THEN TO BE UNDERSTOOD “The heart has its own reasons which reason knows not of.”
  • 16. Habit 5 SEEK FIRST TO UNDERSTAND THEN TO BE UNDERSTOOD Principles of Empathic Communication Levels for Listening •Ignoring •Practice pretending •Practice selective listening •Attentive listening •Empathetic listening
  • 17. Seek first to understand- Empathic listening •Gets inside another person’s frame of reference. •Deep understanding of the problem first. •10% -words ,30%- sound and 60%- body language •It gives a person “Psychological Air”. •It is diagnosing before prescribing Then seek to be understood:•Requires high level of courage •Equally critical in reaching win/win solutions.
  • 18. Habit 6 Synergize “I take as my guide the hope of a saint: in crucial things, unity in important things, diversity in all things, generosity.”
  • 19. Principles of Creative Cooperation  Synergy takes place when two or more people  produce more together than the sum of what  they could have produces separately.  “The whole is greater than the sum of its parts” 0
  • 21. LEVELS OF COMMUNICATION High Synergistic (Win/Win) TRUST Respectful (Compromise) Defensive (Win/Lose or Lose/Lose) Low Low COOPERATION 21 High
  • 23. Habit 7 Sharpen The Saw “Sometimes when I consider what tremendous consequences come from little things… I am tempted to think… there are no little things.”
  • 24. Habit 7 Sharpen The Saw Principal of balanced self-renewal Four dimensions of renewal  Physical dimensional  Spiritual dimensional  Mental dimensional  Social/emotional dimensional
  • 25. Conclusion • You probably should read this book once a year because the principles in it are eternal. • They’re things that don’t change. As a matter of fact, this is exactly what Stephen says in the book. • He says that the foundation of growth and success is not about personality and the things that change overnight. • It’s about character and things that are stable and foundational. He’s talking about truth here, in our opinion.
  • 26. Why to read this book • Does not target any specific reader group • Conversely, fluidity of the language ensures that this is easily read by anyone • Demonstrates personal success with practical examples of real life situations We are what we repeatedly do. Excellence, then, is not an act, but a habit. -- Aristotle