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Lean Change Management - DareFest 2014

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Is Lean Change Management a framework? method? model? process? This talk was presented at DareFest 2014 in Antwerp, Belgium. Learn how to incremental change your organization without scaring the crap out of everyone.

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Lean Change Management - DareFest 2014

  1. 1. L E A N C HANGE MANAGEMENT Jason Little - #DareFest
  2. 2. #DareFest @jasonlittle I ’M J A SO N , A N I N T ROVERT F ROM C A N A D A A N D Y E S , I L I K E HOCKEY.
  3. 3. STAND U P ! #DareFest @jasonlittle
  4. 4. #DareFest @jasonlittle F I ND A PA RTNE R
  5. 5. #DareFest @jasonlittle STAND B ACK-TO- B ACK
  6. 6. #DareFest @jasonlittle CHA N G E 3 T H I N G S A B O U T YOU R A P P E A R ANCE THE N FA C E EACH OTHE R AND GUE S S WHAT HA S CHANGED
  7. 7. #DareFest @jasonlittle WHO R EMOVED SOMETHI NG?
  8. 8. #DareFest @jasonlittle L E T ’ S D O I T A G A I N !
  9. 9. You’re important now. #DareFest @jasonlittle
  10. 10. #DareFest @jasonlittle STAT U S
  11. 11. #DareFest @jasonlittle Your brain isn’t your friend. S.C.A.R.F - DAVID ROCK ENGAGE RUN AWAY C.H.A.M.P.F.R.O.G.S
  12. 12. #DareFest @jasonlittle P ROCE S S AND LO G I C CANNO T UNDO WHAT H A S B E E N CULT I VAT E D T H ROUGH E M O T I O N S
  13. 13. #DareFest @jasonlittle BUT WA IT…AR E N ’ T Y O U S E L L ING A B OOK ABOUT A CHANGE P ROCES S? Well, sorta, but thanks for asking!
  14. 14. Organizations want this #DareFest @jasonlittle
  15. 15. But they’re starting from this #DareFest @jasonlittle
  16. 16. Oh, and they need it by this date… #DareFest @jasonlittle WE’RE TRANSFORMED!
  17. 17. Oh, and they only have so much budget… #DareFest @jasonlittle WE’RE HIRING A COACH! $85/HR! (CDN…SO LIKE, 3 EUROS… BUT…BACON!…MAPLE SYRUP!)
  18. 18. Understanding of complexity #DareFest @jasonlittle Image used without the expressed, written consent from Niels. Like it or not, some people need tools or methods, or processes or gimmicks to help them through this.
  19. 19. #DareFest @jasonlittle time Understanding of complexity deep shallow none average manager/executive etc
  20. 20. “RESISTANCE” “The Change” BELIEFS DIVERGENCE IN UNDERSTANDING INNOVATORS AND EARLY ADOPTERS EARLY/LATE MAJORITY “LAGGARDS AND RESISTERS”
  21. 21. #DareFest @jasonlittle L E A N C HANGE MANAGEMENT HELP ORGANIZATIONS EXPLORE POSSIBILITIES AND CHOOSE WHAT’S REALISTIC…FOR NOW!
  22. 22. I N S I G H T S WHAT DO YOU KNOW ABOUT YOUR ORGANIZATION? WHAT DO YOU NEED TO KNOW TO CHANGE IT? WHAT IS UNIQUE ABOUT YOUR ORGANIZATION? WHAT APPROACH FOR INTRODUCING CHANGE WILL WORK BEST? #DareFest @jasonlittle
  23. 23. OPT I O N S wHAT COULD YOU CHANGE? WHAT WOULD BE REALLY HARD TO CHANGE? WHAT’S THE NATURAL PACE OF CHANGE IN THE ORGANIZATION? WHAT SHOULD NOT BE CHANGED? #DareFest @jasonlittle wHAT EXTERNAL FACTORS SHOULD BE CONSIDERED?
  24. 24. E X P E R IMENTS #DareFest @jasonlittle CHANGES ARE EXPERIMENTS CHANGES NEED SOME PLANNING LEARN FROM EXPERIMENTS EXPERIMENT RESULTS FEED YOUR INSIGHTS AND FUTURE OPTIONS
  25. 25. F RAMEWORK? METHOD ? P ROCE S S? MOD E L? #DareFest @jasonlittle
  26. 26. A BUNCH O F I D E A S FOR I N T RODUC I N G CHANGE I N TO ORG A N I Z AT I O N S WITHOUT S C A R ING T H E S H IT OUT O F EVERYBODY ! #DareFest @jasonlittle
  27. 27. BJ Fogg MBTI SCARF - David Rock “Traditional” Change Management (only the good stuff!) McKinsey 7S ADKAR Kotter’s 8 Steps Satir Kubler-Ross Lean Startup Agile Lean I N F LUENCED BY Images of Organization Complexity Thinking Professional Coaching Systems Thinking
  28. 28. BJ FOGG FOGG BEHAVIOURAL MODEL, BEHAVIOURAL GRID WWW.BJFOGG.COM #DareFest @jasonlittle
  29. 29. 4 - I S H P R ACTI C E S YOU CAN USE TOMORROW #DareFest @jasonlittle
  30. 30. #DareFest @jasonlittle CULTUR E H ACKING (SORRY NIELS!)
  31. 31. #DareFest @jasonlittle I N T E N T I O N A L DI S RUPT I O N ? (SORRY PAUL!)
  32. 32. #DareFest @jasonlittle HOL D ING U P A M I R ROR ?
  33. 33. #DareFest @jasonlittle E X POS ING DY S FUNCTION?
  34. 34. B L A ST R A D I U S #DareFest @jasonlittle
  35. 35. PRODUCT 1 DEPENDENT DEV CUSTOMERS OPS MARKETING QA PROCESS STATUS REPORTS Processes Affected PILOT TEAM TEAM(S) People Affected Directly Affected In-Directly Affected Observers + Early Adopters - Laggards Fence-sitters + + - - ! Hard to change “Easier” to change ! #DareFest @jasonlittle
  36. 36. #DareFest @jasonlittle CHANGE CANVA S E S
  37. 37. #DareFest @jasonlittle
  38. 38. #DareFest @jasonlittle
  39. 39. Create a canvas through conversations #DareFest @jasonlittle
  40. 40. Customize it to suit your needs #DareFest @jasonlittle Vision Where are we going as an organization, and why are we doing this? What are we trying to achieve? Outcomes What is the top outcome we’re looking to achieve? Barrier to Success What are the top 3 problems we face in reaching our outcome? Importance Why is this important to overcome as an organization, what is the cost of delay? Who & What? Who and what is impacted the most by these problems? Assumptions Key Assumption Options? How we measure? Key Learnings? 1 2 3 faster delivery better quality customer satisfaction employee satisfaction Who? faster cycle time long testing cycles competitive advantage dev & support teams policies structure reward systems
  41. 41. 100% transparency #DareFest @jasonlittle
  42. 42. #DareFest @jasonlittle P E R S P ECT I V E MA P P I NG
  43. 43. PERSPECTIVE DATA EXECUTIVES MANAGERS TEAMS/STAFF SUPPORTING THE CHANGE HOLDING BACK THE CHANGE THEME 1 THEME 1I #DareFest @jasonlittle
  44. 44. Review the canvas #DareFest @jasonlittle
  45. 45. Feedback from the people #DareFest @jasonlittle
  46. 46. And more feedback… #DareFest @jasonlittle
  47. 47. Synchronized online and in-room feedback #DareFest @jasonlittle
  48. 48. Then change the plan #DareFest @jasonlittle
  49. 49. L E A N CO F F E E #DareFest @jasonlittle
  50. 50. Create urgency through dialogue #DareFest @jasonlittle
  51. 51. Create urgency through dialogue #DareFest @jasonlittle lean coffee PMO BA team ‘agile porfolio planning’ quarterly budgeting executive sponsored lean coffee guilds & CoP’s
  52. 52. GET THE BOOK http://leanchange.management

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