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1. Adobe Connect
Offered by West Unified Communications Services

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Why Adobe Connect?
EASE OF ACCESS
• Ease of access
• Cross Platform
• Mobile Clients
• Persistence
RICHNESS
• Ease of use
• Rich media
• Customization
• Control
SECURITY AND COMPLIANCE
• Compliance options to limit
functionality
• SSL delivery
• Multiple deployment
options
EXTENSIBLITY
• Integrate with core applications
• LMS, CRM, LDAP
• Incorporate custom
Flash applications

3. No participant downloads or installs
• Remove all barriers to entry
• No downloads or installs
• Easy to use interface
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Ease of Access: Eliminate Barriers to Entry

4. Mobile Optimized Client
• iPad, iPhone, iPod Touch
• Android Phones / Tablets
Delivering enhanced enterprise mobility and Device-to-Device collaboration
• Fully drive meetings and training without the need of a desktop (iOS & Android)
• Collaborate PC-to-tablet, tablet-to-tablet or tablet-to-PC
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Ease of Access: Adobe Connect Mobile

5. Your meeting room will always be
available.
• No need to schedule in advance
Your meeting room URL will remain that
same throughout the term of service
Your meeting room stays how you left it.
• A persistent meeting for quick and
easy reuse
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Ease of Access: Your Personal Meeting Rooms

6. • Customize your Adobe with your brand.
• Add your colors and logo to account, login or meeting pages
• Personalize each room with background images
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Richness: Customization & Personalization

7. Integrate InterCall® Reservationless-Plus® audio
into your meeting for:
• Dial-out
• Hybrid VoIP
• Local international dial-in
• Broadcast telephony
• Recording
• In-meeting conference control
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Richness: InterCall Audio Integration

8. • Complete in-meeting user interface
customization
• Resize and move pods as you see fit
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Richness: User Interface Control

9. Unlimited webcam feeds
• Feeds streamed to mobile users
Choose from two layouts
• ‘Brady Bunch’ nine face grid
• ‘Filmstrip’
• Focuses on the main speaker, minimizes
bandwidth use
Active Speaker indicates who is talking
• Available with VoIP or Reservationless-
Plus integration
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Richness: Video Integration

10. Record web and audio
Recordings hosted on your account
• Participants provided link for playback
Edit recordings before distributing to participants
• Enabled/Disable view of different pods
• Manually import bookmarks / timestamps
• Participants can use bookmarks to jump
sections
Convert recordings to FLV or MP4 format
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Richness: Recordings

11. • Report summary: total
count of session and
peak for static URL
• View by attendees, by
sessions, or by questions
(polls)
• Download all meeting
data to .csv
(finite or
aggregate)
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Richness: Content Library

12. Disable and restrict user activities at the account level
• Whitelist/Blacklist for application sharing
• Disable virtually any function in Adobe Connect
Clear private data
• Remove content from chat pods and note pods for any
new sessions
Audit communications
• Force all meetings to record
• Generate chat transcripts for auditing
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Security & Control: Compliance & Control Options

13. Integrate Adobe Connect with your core applications
• LMS
• CRM
• LDAP
• Intranet portal
Download or create collaborative applications that
extend the functionality of your meetings
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Extensibility: Connectors and Custom Pods

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Adobe Connect Webinars & eLearning

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From Registration to Analytics
Prepare
• Set up your marketing
campaigns and design
your room
• Persistent rooms
• Room templates
Promote
• Create event microsite
for registration and send
email invitations
• Info page
• Speaker page
• Registration page
• Complete email system
Engage
• Deliver engaging
experiences with
interactive content
• Interactive content
• Live and canned video
• Music
• Smart Q&A
• Polls
• Games
Analyze
• Track marketing
campaigns and gain
insight into your events
• Lead Qualification
• Registration funnel
• Engagement reports
• Campaign reports

16. • Setup room days or weeks in
advance
• Re-use the room and all content to
make repeat sessions a breeze
• Control what learners can see and
interact with at all times
• Use templates to ensure
consistency across events
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Prepare: Persistent Rooms

17. Layouts in Adobe Connect can be setup
with content, tools, and activities
Use layouts to step though an event:
• Lobby
• Introductions
• Slides
• Demo
• Polls
• Wrap Up
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Prepare: Create Custom Experiences

18. Create rich, customizable event microsites
• Event Information
• Speaker Information
• Registration
Use Event Templates
• Gorgeous out-of-the-box templates that
can be used immediately
• Full customization capabilities using class-
leading Adobe Experience Manager
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Promote: Create Compelling Microsites

19. • Completely brand your account with
corporate colors and logo
• Personalize each room with
background images
• Create custom URL’s for each virtual
room
• Control every aspect of the event
experience
• Leverage templates to quickly share
content and ensure consistency
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Engage: Customization and Personalization

20. Present with confidence
• Backstage area for presenters and
hosts
• Prepare mode to work behind the
scenes
• Breakout rooms for team collaboration
• Engagement dashboard to track
interactions and measure engagement
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Engage: Powerful Producer Tools

21. Engagement Dashboard
• Measure participant engagement
and participation in real-time
• Based on several factors in the
webinar
• Measures individual engagement in
Attendees pod
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Engage: Measure Engagement

22. Gain insight into engagement metrics
and campaign performance
• Web analytics to measure microsite
effectiveness
• Campaign reports for measuring
promotional activities
• Lead qualification reports
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Analyze: Go Beyond Reporting

23. Track the effectiveness of your events
• Minute by minute engagement
reports
• Usage reports for:
• Chat
• Polls
• Q&A
• File downloads
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Analyze: Measure Engagement

24. Integrations Include:
• Virtual Classroom management
• Enrollment
• Authentication
• Student tracking
• Reporting
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Extensibility: LMS Integrations

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Provided in Partnership with
Adobe Connect Managed Services

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Why Managed Services?
Dynamic
• On-the-fly scaling as needed to meet customer
load
• Geographic redundancy with rapid Disaster
Recovery
• Test changes and upgrades without impacting
end-users
Secure
• Dedicated cloud based server clusters
• Data Isolation, Encryption, Anti-virals
• SOC-2, ISO27001 and HIPAA compliance
Customizable
• Single Sign On (SSO) and LDAP integration
• Deep integration with back-office applications
(LMS, etc)
• Video Conferencing, etc…
Flexible
• Adobe managed go-live, maintenance, and
upgrade support
• Customer determines upgrade schedule &
timing
• Customer sets the maintenance windows

27. Similar to renting a unit in a large
apartment building designed for all.
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Similar to owning a home in a
planned “cookie cutter” residential
community.
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Competitive Differentiation
Dedicated Private Cloud Managed
Service
(CoSo Cloud with Adobe Connect)
Shared Multi-Tenant Public Cloud
(e.g. Webex, Zoom, Go-To-Meeting, etc)
Similar to owning a custom-built home
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Standard IT Managed Service
(e.g. On-Premise Deployments, Skype, etc.)

28. CoSo Secure Private Cloud
The Premium Managed Service Solution for Adobe Connect
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Custom-Built Single Tenant Private Cloud
Optimized Security and Reliability
Premium ‘White Glove’ Proactive Service Included
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Industry’s Highest SLA
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29. Global Data Centers with High Performance Architecture
Secure Global Data Centers
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Certified Additions
• Full disaster recovery
(Available with RPO 15, RTO 60)
• File integrity monitoring
• Compliant with NIST SP 800-53
• Multi-directional firewalls (North, South, East, and West)
Data Center Locations
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High Priority Escalation System
Guaranteed Technical Support Response

30. Custom synchronization across your global deployment of Adobe Connect
• Consistent templates allows for global
standardization of meeting rooms,
• Time savings in room setup because templates
are available to everyone
• Quickly roll out global changes to templates
and content
• Consistency of content across the globe
• Recordings are readily available to all
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Global Sync
Globally Sync
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A Unique Multi-Region Solution
for Global Users

31. For system and program administrators of Adobe Connect
Analytics
• Real time dashboard of meetings, users, and on demand content activity spanning global
deployments
• Active and recent meeting details, including attendees and host, meeting length, content
interaction and content server path
• Project future usage from past trends using data-driven modeling
• Export all graphs, charts and raw data
Administrative Tools
• Comprehensive overview of system activities
• Observe and balance concurrent Adobe Connect license usage
• Flag and watch key meetings
• Forcefully end meetings
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CoSo Insights: Custom Reporting, Analytics and Visibility

32. • Trend and comparison
reporting for your learning
content and virtual classrooms
and meetings
• Identify, watch, and compare
key sessions and content
• Observe learner activities in
aggregate, to monitor and
improve program engagement
• Automatic stakeholder
notification and email
• Merge organizational data into
Adobe Connect data to add
context
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CoSo Insights: 2.0 with Learning Activity Reports

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Custom-built Secure
Single-Instance Private
Cloud with High-touch
“White Glove” Service
Custom-built Secure Single-
Instance Private Cloud with
High-touch “White Glove”
Service

34. The recommended choice for Adobe Connect customers who desire the highest levels of customized
Managed Services and proactive “white glove” services available
1. Custom-built single-tenant private cloud configured and managed for customer specific
use cases
2. High-touch “white glove” proactive services at no additional cost
3. Advanced proprietary architecture platform designed for managing Adobe Connect for
high-consequence meetings
4. Advanced Security and Compliance Certifications
5. Custom Adobe Connect Reporting and Usage Analytics
6. Adobe Connect Release and Enterprise Deployment flexibility
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CoSo Secure Private Cloud

35. Thank You