Ahmad Heshmat
9 SlideShares 125 Followers 205 Followings
Personal Information
Organization / Workplace
Egypt, Not Applicable Egypt
Occupation
Founder & DM at Customer-ship | CEM & Service Excellence Consultant | Service Designer
Industry
Telecom / Mobile
Website
customerexperience1.blogspot.com/
About
Customer Experience Management Consultant, Service Excellence Transformer, and Service Designer. Enthused to enable Egyptian Market and Community to design better better Services for their customers, and to enable them to use innovative design methodologies to get better understanding and empathy for their customers.
Contact Details
Tags
customer retention customer loyalty customer churn customer satisfaction customer experience iso branding complaints handling customer complaints iso 10002 corporate image design thinking hcd pyramids sustainability jam global sustainability jam customer handling service quality service excellence
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Presentations

(8)
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Complaints Handling Management - Complied to ISO 10002

13 years ago • 5145 Views

Customer Satisfaction VS. Customer Retention

13 years ago • 59803 Views

Rakebny app presentation

9 years ago • 396 Views

Rakebny prototype

9 years ago • 529 Views

Nile taxi

9 years ago • 699 Views

SID Workshop with the IRC

8 years ago • 888 Views

How to sign up & join a team

8 years ago • 576 Views

Human Centered Design.pdf

1 year ago • 15 Views

Documents

(1)

Improving Complaints Management system, Complied to ISO 10002

13 years ago • 5810 Views

Likes

(46)
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Digital 2022 Egypt (February 2022) v01

DataReportal • 2 years ago

الريادة الرشيقة - Lean Startup - Lean Canvas

Mohammed Alafifi • 6 years ago

PSFK Future of Work Report 2013

PSFK • 11 years ago

The Partnership Canvas

Bart Doorneweert • 9 years ago

Complaints Handling Management - Complied to ISO 10002

Ahmad Heshmat • 13 years ago

Transform the employee experience

Joyce Hostyn • 8 years ago

Activate Tech and Media Outlook 2016

Activate • 8 years ago

Personas Bootcamp - Where Product Meets User Needs

Mauricio Perez • 9 years ago

Marc Stickdorn & Jakob Schneider – Mobile ethnography and ExperienceFellow, a service design start-up

Jakob Schneider • 8 years ago

Startup Metrics for Pirates

Dave McClure • 16 years ago

Made By Many design research guide

Made by Many • 8 years ago

the art of creativity: asking provocative questions

Joyce Hostyn • 8 years ago

Mapping Experiences and Orchestrating Touchpoints | Chris Risdon & Patrick Quattlebaum | UX Week 2012

Adaptive Path • 11 years ago

10 Customer Service Quotes to Inspire a More Customer Centric Culture

Parature, from Microsoft • 8 years ago

100 energizers

vickthorr • 12 years ago

Business Model Inspirator

Orange Hills GmbH • 9 years ago

Eh El Nezam ايه النظام ؟

Mostafa Younis • 9 years ago

Pitching Ideas: How to sell your ideas to others

Jeroen van Geel • 10 years ago

DIY Service Design, the toolkit (euroIA 2014, Brussels)

Koen Peters • 9 years ago

13 days call center training module

Pamantasan ng Lungsod ng Muntinlupa • 11 years ago

Total Quality Service Management Book 1

aireen clores • 14 years ago

Personal Branding through Social Media

Mohamad EL-Ansary • 9 years ago

Zilver on design thinking

Erik Roscam Abbing • 10 years ago

Personas

Christine Rosakranse • 15 years ago

Persona scenario design

Billy Choi • 10 years ago

Service Design Thinking

Marc Stickdorn • 11 years ago

CX Journey Mapping Workshop - Intro & Activity 20130624

John Kembel • 10 years ago

Smart Customers, Stupid Companies: The New World of Customer Experience | MCorp Consulting

Michael Hinshaw, CEO McorpCX • 12 years ago

Case Study: Customer Retention Strategy Lowers Telecom Customer Churn

Peppers & Rogers Group • 10 years ago

The Ultimate Guide to Startup Marketing

Onboardly • 10 years ago
Personal Information
Organization / Workplace
Egypt, Not Applicable Egypt
Occupation
Founder & DM at Customer-ship | CEM & Service Excellence Consultant | Service Designer
Industry
Telecom / Mobile
Website
customerexperience1.blogspot.com/
About
Customer Experience Management Consultant, Service Excellence Transformer, and Service Designer. Enthused to enable Egyptian Market and Community to design better better Services for their customers, and to enable them to use innovative design methodologies to get better understanding and empathy for their customers.
Tags
customer retention customer loyalty customer churn customer satisfaction customer experience iso branding complaints handling customer complaints iso 10002 corporate image design thinking hcd pyramids sustainability jam global sustainability jam customer handling service quality service excellence
See more