The need for better communication is not limited to young or entry level employees. No matter your title, you can improve business communication. In fact, “senior leadership” ranked second on Kincentric: A Spencer Stuart Company (formerly, Aon)’s list of top engagement opportunities. The aforementioned Holmes Report also confirmed this: “Companies that have leaders who are highly effective communicators had 47 percent higher total returns to shareholders over the last five years compared with firms that have leaders who are the least effective communicators.” To facilitate conversations between employee leaders and their team, consider using digital communication channels in the workplace, such as Slack, Jabber, or Microsoft Teams. As in-house counsel, if you have the clout to influence change, encouraging senior management to be effective communicators would serve your organization well. If you don’t have that social capital, improve your communication style and hope others take your lead.

1. Must-Have Communication Skills
for Business Success
Communication separates a good business from a great one
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Presented by
Professor Ajal – Thrissur kerala 9188 142 143

2. 1. Give people what they want
George Ade (February 9, 1866 – May 16, 1944) was an American writer, syndicated
newspaper columnist, and playwright who gained national notoriety at the turn of
the 20th century with his "Stories of the Streets and of the Town", a column that
used street language and slang to describe daily life in Chicago,

3. 2. Learn some quick problem-solving
strategies

5. 4. Practice emotional intelligence

6. 5. Pay attention to nonverbal
communication

8. 6. But don’t rely on it

9. 7. Be a real listener

10. 8. Challenge assumptions (politely!)

11. 9. Ask questions

12. 10. Know when to be assertive