*which helped to counsel organizations and corporations prevent problems rather than fix them, through quality processes.*first business book, Quality is Free has been credited with beginning the quality revolution in the US and Europe. Sold over 2.5 million copies and translated into 15 languages.*he emphasized prevention rather than inspection and promoted a definition of quality as “meeting the customers requirements the first time and every time”Crosby has written numerous books on quality management and has had many years of experience in this field. He is considered to be a leading Guru in quality management. His systems have been successfully introduced in many organization at ITT which saved $720 million as a result of implementing his quality process program.
One of Crosby's main contributions to quality was a set of four absolutes of quality management which provides insight into his quality philosophy. 1. management must establish requirements, and encourage empl to do it right the first time. 2. understand the process/ your product. Discover and elimination are top priorities. 3. do it right the first time. 4. price of nonconformance is the expense of doing things the wrong way, and can account for 20 to 30% of revenues. Price of conformance is the cost of doing things right.
1. Mngrs should give clear signals that they are committed to quality throughout the organization. 2. set up quality improvement teams senior representative from each department to demonstrate. 3. measure processes to determine where current and potential quality problems lie. 4. evaluate the cost of quality, and explain its use as a management tool. 5. raise the quality awareness and personal concern of every employee. 6. ensure a system is in place to analyze defects and prevent them. 7. zero defects. 8. educate and train supervisors on their roles and responsibilities. 9. hold a zero defects day to show there has been a change. 10. encourage employees to establish improvement goals for themselves and their groups. 11. encourage employees to communicate to management the obstacles they face in attaining their improvement goals. 12. recognize and appreciate employees. 13. establish to discuss quality matters on a regular basis. 14. do it all over again and emphasize that quality improvement process never ends.
Leadership Guru “Quality has to be caused not controlled.” -Philip CrosbyPhilip Bayard Crosby Presented by:1926- 2001 Akelia Onafowokan
“Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.” - Philip Crosby Philip Crosby, was a businessman and author. Crosby contributed to management theory and quality management practices. Crosby believed it is less expensive to “do things right the first time” and that the achievement of quality is relatively easy. Quality is the key to success!
Who is Philip Crosby? Began his career as a quality professional in 1952 after serving in World War 11 and the Korean War. Vice president for the international Telephone Telegraph, world-wide responsibilities for quality. 1979, he founded Winter Park-based Philip Crosby Associates Inc., 13 books, all of which were best sellers. “Creator of zero defects”His innovative thinking and creative outlook on quality management havebeen the inspiration for thousands of companies around the world.
Contribution Quality Improvement Process Four Absolutes of Quality Management Quality has to be defined as conformance to requirements, not as goodness or elegance. The system for assuring quality is prevention, not appraisal. The performance standard must be zero defects, not “that‟s good enough.” The measurement of quality is the price of nonconformance.
Quality Improvement Process 14 Steps to Implementing Quality Improvements in an Organization 1. Management commitment 2. Quality improvement team 3. Quality measurement 4. Cost of quality 5. Quality awareness 6. Corrective action 7. Zero defects planning 8. Supervisor training 9. Zero defects day 10. Goal setting 11. Identify the cause of errors and remove 12. Employee recognition 13. Quality councils 14. Repeat the cycle of improvements
ConclusionQuality means different things to differentpeople and in different situations.Crosby approach aims to achieve quality byorganizing every process to get the product „right thefirst time‟ and prevent mistakes from ever happening.