Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Leadership                            Guru                       “Quality has to be caused not                            ...
“Quality is the result of a carefully constructed cultural environment. It has to           be the fabric of the organizat...
Who is Philip Crosby?   Began his career as a quality professional in 1952 after serving in World    War 11 and the Korea...
Contribution   Quality Improvement Process     Four Absolutes of Quality Management         Quality has to be defined a...
Quality Improvement Process   14 Steps to Implementing Quality Improvements in an    Organization      1.    Management c...
ConclusionQuality means different things to differentpeople and in different situations.Crosby approach aims to achieve qu...
Upcoming SlideShare
Loading in …5
×

Presentation

858 views

Published on

  • You can ask here for a help. They helped me a lot an i`m highly satisfied with quality of work done. I can promise you 100% un-plagiarized text and good experts there. Use with pleasure! ⇒ www.HelpWriting.net ⇐
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

Presentation

  1. 1. Leadership Guru “Quality has to be caused not controlled.” -Philip CrosbyPhilip Bayard Crosby Presented by:1926- 2001 Akelia Onafowokan
  2. 2. “Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.” - Philip Crosby Philip Crosby, was a businessman and author. Crosby contributed to management theory and quality management practices. Crosby believed it is less expensive to “do things right the first time” and that the achievement of quality is relatively easy. Quality is the key to success!
  3. 3. Who is Philip Crosby? Began his career as a quality professional in 1952 after serving in World War 11 and the Korean War. Vice president for the international Telephone Telegraph, world-wide responsibilities for quality. 1979, he founded Winter Park-based Philip Crosby Associates Inc., 13 books, all of which were best sellers. “Creator of zero defects”His innovative thinking and creative outlook on quality management havebeen the inspiration for thousands of companies around the world.
  4. 4. Contribution Quality Improvement Process Four Absolutes of Quality Management Quality has to be defined as conformance to requirements, not as goodness or elegance. The system for assuring quality is prevention, not appraisal. The performance standard must be zero defects, not “that‟s good enough.” The measurement of quality is the price of nonconformance.
  5. 5. Quality Improvement Process 14 Steps to Implementing Quality Improvements in an Organization 1. Management commitment 2. Quality improvement team 3. Quality measurement 4. Cost of quality 5. Quality awareness 6. Corrective action 7. Zero defects planning 8. Supervisor training 9. Zero defects day 10. Goal setting 11. Identify the cause of errors and remove 12. Employee recognition 13. Quality councils 14. Repeat the cycle of improvements
  6. 6. ConclusionQuality means different things to differentpeople and in different situations.Crosby approach aims to achieve quality byorganizing every process to get the product „right thefirst time‟ and prevent mistakes from ever happening.

×