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Public Private Partnership in
           Health



 State Institute of Health & Family Welfare
                    Jaipur
Public Private Partnership

  Not all interactions between the
private and the public sector is PPP




      SIHFW: an ISO 9001: 2008 certified institution   2
……then what is Partnership?




   SIHFW: an ISO 9001: 2008 certified institution   3
PPP ?

Public-Private Partnerships (PPP) are
collaborative efforts, between private and
public sectors, with clearly identified
partnership structures, shared objectives,
and specified performance indicators for
delivery of a set of health services
(MOHFW,GOI)




      SIHFW: an ISO 9001: 2008 certified institution   4
Attribute        Privatization                                PPP
Responsibility Entrepreneur                                   Govt.
Ownership        Private sector                               Govt.
Nature of        Decided by                                   Mutual
services         private operator                             agreement

Risk & reward Private sector                                  Shared between
                                                              Govt. & Private
                                                              party


             SIHFW: an ISO 9001: 2008 certified institution                 5
Selection of Service Provider


     Ø Competitive Bidding
     Ø Swiss Challenge Approach
     Ø Competitive Negotiation




      SIHFW: an ISO 9001: 2008 certified institution   6
Payment mechanism


Ø Contractual payments
Ø Grants-in-aid and
Ø Right to levy user charges for the asset
  created/leased-in.




    SIHFW: an ISO 9001: 2008 certified institution   7
Risk & Revenue Sharing

Ø Construction/implementation risk,
  arising from:
   Ødelay in project clearance;
   Øcontractor default;
   Øenvironmental damage

Ø Market risk, arising from:
  Øinsufficient demand;
  Øimpractical user levies.


     SIHFW: an ISO 9001: 2008 certified institution   8
Ø Finance risk, arising from:
   Øinflation;
   Øchange in interest rates;
   Øincrease in taxes
   Øchange in exchange rates.
Ø Operation and maintenance risk, arising
  from:
   Øtermination of contract;
   Øtechnology risk;
   Ølabor risk.

     SIHFW: an ISO 9001: 2008 certified institution   9
Ø Legal risk, arising from:
   Øchanges in law;
   Øchanges in title/lease rights;
   Øinsolvency of developer/service
    provider;
   Øchange in security structure.




     SIHFW: an ISO 9001: 2008 certified institution   10
Potential benefits of PPP
Ø Cost-effectiveness-
Ø Higher Productivity-by linking payments
  to performance,
Ø Accelerated Delivery – since the
  contracts generally have incentive and
  penalty clauses vis-a-vis.
Ø Clear Customer Focus - the shift in
  focus from service inputs to outputs
Ø Enhanced Social Service-
Ø Recovery of User Charges-Innovative

     SIHFW: an ISO 9001: 2008 certified institution   11
PPP Messages

Ø PPPs is about health impact not just
  resource generation
Ø Start early in developing partnerships
Ø Take the time to look for opportunities for
  PPPs
Ø Not all projects lend itself to
  partnerships/alliances
Ø Some successful country examples exists
Ø There are tools & resources to help you to
  develop PPPs
     SIHFW: an ISO 9001: 2008 certified institution   12
Public-Private Equilibrium

    Public                                                    Private
    Sector                                                    Sector

Advantages:                                           Advantages:

ØImprovement in Health                                ØMarket/Choice
 is the primary objective                              and Access
ØEconomies of Scale                                   ØEfficiency
ØMore Equitable                                       ØFlexibility



             SIHFW: an ISO 9001: 2008 certified institution             13
Public                                                      Private
   Sector                                                      Sector


Things to watch:                                  Things to watch:
Ø Efficiency                                      • Primary objective is
Ø Inflexibility/Responsiv                           profit
  eness                                           • Quality of services
Ø Customer satisfaction                           • Cost


              SIHFW: an ISO 9001: 2008 certified institution             14
Objectives

Ø Improving access to essential
  services
Ø Improving the quality of services
Ø Exchange of expertise
Ø Mobilize additional resources for
  activities
Ø Improve efficiency



   SIHFW: an ISO 9001: 2008 certified institution   15
Ø Better Management of Health
  services
Ø Increasing scope and scale of
  services
Ø Increasing community ownership of
  programs.
Ø Ensuring optimal utilization of govt.
  investment and infrastructure


      SIHFW: an ISO 9001: 2008 certified institution   16
Basics of PPP

Ø Problem
Ø Profile of Partners
Ø Process of Building a partnership
Ø Profit – Mutual Benefit
Ø Phase – start small & build
Ø Proliferate –Grow, Expand, & Sustain
Ø Priorities & Preferred group
Ø Policing – Mechanism of Monitoring
  & Transparency

  SIHFW: an ISO 9001: 2008 certified institution   17
Ø Politics – Governance, Administration,
  People’s audit
Ø Protection/proof: A security system
Ø Price: A cost share in terms of
  money/kind
Ø Professional Network
Ø Platform
Ø Prize: Acknowledgement/recognition


   SIHFW: an ISO 9001: 2008 certified institution   18
Factors Influencing PPP

Ø Clarity of Purpose
Ø Creation of value
Ø Congruency of Mission, Strategy and
  Values
Ø Connection with purpose and people
Ø Communication between partners
Ø Continual learning
Ø Commitment to the partnership


    SIHFW: an ISO 9001: 2008 certified institution   19
Action Principles for PPP
Ø Combined action at all stages
  Ø planning,
  Ø follow up and
  Ø termination20
Ø Complimentary roles
  Ø expectation of each other are clarified
    and stabilized
Ø Creation of a temporary system
  Ø task force with representatives from
    both sides
Ø Continuous Communication
     SIHFW: an ISO 9001: 2008 certified institution   20
How PPP helps:


Economies of scale
Utilizing existing capacity
Create synergy
Targeting poor              Better                             Better
                            Services                           Health
Flexibility in action
Resource mobilization
Technical Up-gradation


              SIHFW: an ISO 9001: 2008 certified institution            21
Models of PPP
Ø     Social Franchising
Ø     Branded Clinics
Ø     Contracting
Ø     Social Marketing
Ø     Build, Operate and Transfer
Ø     Joint Venture Companies
Ø     Voucher System
Ø     Donations from individuals


SIHFW: an ISO 9001: 2008 certified institution   22
Ø Involvement of Corporate sector
Ø Partnership with Professional
  Associations
Ø Capacity Building of Private
  Providers
Ø Autonomous Institutions
Ø Mobile Health Vans
Ø Health Insurance
Ø Partnerships with Social Clubs
  and Groups

SIHFW: an ISO 9001: 2008 certified institution   23
STRAIGHT approach to PPP-
Ø Identifying the Scope of partnership
Ø Identifying the appropriate Target
  Population
Ø Selecting the Right Partners and Model
Ø Ensuring Accountability
Ø Ensure active Involvement of the Govt.
Ø Generate Support of stakeholders through
  IEC, advocacy and rapport building
Ø Highlight achievements
Ø Build Trust of all the partners and clients
          SIHFW: an ISO 9001: 2008 certified institution   24
Some PPP models in India
Conventional        SMS       Hospital,           Radiology &         Private Company/
Contracting in      Jaipur                        Drug store          Individual
                    Bhagajatin Hospital           Diet,     Cleaning, Entrepreneurs
                    Kolkata                       Laundry, security
Contracting out     Karuna        Trust,          PHC Mgt.                  Charitable NGO
                    Karnataka                     CHC Mgt.                  Charitable NGO
                    Shamlaji Hospital             Tertiary             care Private company
                    Gujarat                       hospital
                    Rajiv       Gandhi
                    Hospital, Raichur
Performance         APUHS       Project, RCH Services                       Charitable NGO
Management          Adilabad, AP         RCH/MH services                    Private clinics
Contracts           Chiranjeevi Yojana,                                     Charitable NGO
                    Gujarat


                      SIHFW: an ISO 9001: 2008 certified institution                      25
Community/    Yeshashvini      Surgical Care                      Private
Health        Scheme,Karnataka                                    Hospitals
Insurance                                                         consortium
Voucher       Arogya     Raksha               Hospitalization     Private
Scheme        Scheme, AP                      Maternity Care/     Hospitals/PSU
              SIFPSA, Agra UP                 Institutional       insurance
              SCOVA, Haridwar,                Delivery            Private
              UK                                                  Hospitals
Hospital      RKS, Bhopal / & Patient welfare Public Hospital
Autonomy      Other Places    committee
Franchising   Merri Tarang; Merri M CH / Other Franchised
              Silver; Merri Gold; curative     private
              Life         Spring- services    entrepreneurs
              HLFPPT/ SIFPSA’
              Janani, Bihar
                 SIHFW: an ISO 9001: 2008 certified institution                   26
Contracting –in and out

          Legally enforceable
               Contract
         ØDefined Set of
         healthcare services
Public   ØQuantity of services                            Private

         ØQuality of services
         ØDuration of Service
         Provisioning



         SIHFW: an ISO 9001: 2008 certified institution             27
Voucher System/ Demand Side
             Financing
                                                      Government or
                                                      Donor Agency
A voucher is a
document that can                                              Voucher
be exchanged for                                               Agency

defined goods or
services as a token
of payment (tied-                 Service                                   Voucher
cash).                            Providers                                Distributor




Agra Model                                                     Voucher
                                                              Recipients
             SIHFW: an ISO 9001: 2008 certified institution                        28
Partnerships with Professional
        Associations
                       Expert Pool
       Ø IAPSM, IPHA
       ØFOGSI – Vande Matram
       scheme
       ØIMA – Aao Gaon Chalein



              Protocols/ Quality
            Assurance/ Accreditation
      SIHFW: an ISO 9001: 2008 certified institution   29
Rajasthan :Success stories in PPP-

      Ø Linear Accelerator
      Ø MRI and Radio-imaging in Tertiary
        care Teaching Hospitals
      Ø Geriatric Clinic/ Diabetic centre at
        Bikaner
      Ø RMRS
      Ø Contracting out of support services




         SIHFW: an ISO 9001: 2008 certified institution   30
Mobile Health Vans

         Ø Already implemented in
           inaccessible areas
         Ø Comprehensive Health Services
         Ø Fixed Journey Plans
         Ø Public Sector contribution
           Medical Officers and Medicines
         Ø Private Sector for Purchase and
           Management of Vans


 SIHFW: an ISO 9001: 2008 certified institution   31
Ø These vans are useful in:
                         Ø Provide access to services
                           people living in inaccessible
                           terrain
                         Ø Make services available at
                           central location to reduce
                           travel time and costs of clients

Under NRHM many states have introduced this scheme
Rajasthan has entered into an MoU with EMRI, to this
effect
               SIHFW: an ISO 9001: 2008 certified institution   32
What should investor look into?

      Ø Policy prescriptions
      Ø Procedural details
      Ø Possibilities
      Ø Provisions at its command
      Ø Presence of Public sector
      Ø Purchasing power
      Ø Phasing
      Ø Proliferation
      Ø Profits
       SIHFW: an ISO 9001: 2008 certified institution   33
What Public sector should look into:
       Key Steering variable

           Ø Preparedness
             Ø Land Bank
             Ø Priorities
             Ø Provisions
           Ø Policy
           Ø Procedures
             Ø Paper work
             Ø Time fame


           SIHFW: an ISO 9001: 2008 certified institution   34
Ø Policing
  Ø Regulatory Mechanism
Ø Performance
Ø Promotion
  Ø Accreditation
    Mechanism




  SIHFW: an ISO 9001: 2008 certified institution   35
Health Care spending in India
                 2004-05

•   AP                   : 1118             •    Maharashtra         :1576
•   Bihar                : 1497             •    Punjab              : 1813
•   Gujarat              : 1187             •    Rajasthan           : 808
•   Karnataka            : 997              •    Tamil Nadu          : 933
•   Kerala               : 2952             •    UP                  : 1152
•   MP                   : 1200             •    WB                  : 1188

      National Commission on Macro-economics & Health, GOI, 2005


                    SIHFW: an ISO 9001: 2008 certified institution            36
Source of Health Spending in India

   Source of Health Spending in India, 2001-02
                             2.20%
             14.40%
                                                                     Household
                                                                     External funding
     7.20%                                                           Firms
    0.30%                                                            Others incl. NGOs
    5.10%                                                            Central government
     2.00%                                                           State government

                                                            68.80%   Local government




                  SIHFW: an ISO 9001: 2008 certified institution                 37
Healthcare Financing –
                      Rs. billion
                1993- 1994-              1995-        1996-             1997-   2000-   2002-
                94    95                 96           97                98      01      03BE
Public Centre   7         11             12           13                14      23      35
State           68        72             89           99                113     156     186
Total           75        83             101          112               127     179     221
%Govt.          2.91      2.13           2.98         2.94              2.70    2.91    3.17
%GDP            0.87      0.81           0.86         0.83              0.83    0.81    0.85
Private         195       279            329          373               459     982     1200
%GDP            2.27      2.75           2.77         2.73              3.00    4.46    4.62
Source: Public Expenditures - Finance Accounts up to 2001 and Budget for
2003; Private – CSO estimates on Consumption Expenditure 1985 series;
BE = Budget Estimate

                       SIHFW: an ISO 9001: 2008 certified institution                        38
Thank You


  For more details log on to
www. sihfwrajasthan.com
              or
contact : Director-SIHFW on

 sihfwraj@yahoo.co.in

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Public-Private Partnership in Health

  • 1. Public Private Partnership in Health State Institute of Health & Family Welfare Jaipur
  • 2. Public Private Partnership Not all interactions between the private and the public sector is PPP SIHFW: an ISO 9001: 2008 certified institution 2
  • 3. ……then what is Partnership? SIHFW: an ISO 9001: 2008 certified institution 3
  • 4. PPP ? Public-Private Partnerships (PPP) are collaborative efforts, between private and public sectors, with clearly identified partnership structures, shared objectives, and specified performance indicators for delivery of a set of health services (MOHFW,GOI) SIHFW: an ISO 9001: 2008 certified institution 4
  • 5. Attribute Privatization PPP Responsibility Entrepreneur Govt. Ownership Private sector Govt. Nature of Decided by Mutual services private operator agreement Risk & reward Private sector Shared between Govt. & Private party SIHFW: an ISO 9001: 2008 certified institution 5
  • 6. Selection of Service Provider Ø Competitive Bidding Ø Swiss Challenge Approach Ø Competitive Negotiation SIHFW: an ISO 9001: 2008 certified institution 6
  • 7. Payment mechanism Ø Contractual payments Ø Grants-in-aid and Ø Right to levy user charges for the asset created/leased-in. SIHFW: an ISO 9001: 2008 certified institution 7
  • 8. Risk & Revenue Sharing Ø Construction/implementation risk, arising from: Ødelay in project clearance; Øcontractor default; Øenvironmental damage Ø Market risk, arising from: Øinsufficient demand; Øimpractical user levies. SIHFW: an ISO 9001: 2008 certified institution 8
  • 9. Ø Finance risk, arising from: Øinflation; Øchange in interest rates; Øincrease in taxes Øchange in exchange rates. Ø Operation and maintenance risk, arising from: Øtermination of contract; Øtechnology risk; Ølabor risk. SIHFW: an ISO 9001: 2008 certified institution 9
  • 10. Ø Legal risk, arising from: Øchanges in law; Øchanges in title/lease rights; Øinsolvency of developer/service provider; Øchange in security structure. SIHFW: an ISO 9001: 2008 certified institution 10
  • 11. Potential benefits of PPP Ø Cost-effectiveness- Ø Higher Productivity-by linking payments to performance, Ø Accelerated Delivery – since the contracts generally have incentive and penalty clauses vis-a-vis. Ø Clear Customer Focus - the shift in focus from service inputs to outputs Ø Enhanced Social Service- Ø Recovery of User Charges-Innovative SIHFW: an ISO 9001: 2008 certified institution 11
  • 12. PPP Messages Ø PPPs is about health impact not just resource generation Ø Start early in developing partnerships Ø Take the time to look for opportunities for PPPs Ø Not all projects lend itself to partnerships/alliances Ø Some successful country examples exists Ø There are tools & resources to help you to develop PPPs SIHFW: an ISO 9001: 2008 certified institution 12
  • 13. Public-Private Equilibrium Public Private Sector Sector Advantages: Advantages: ØImprovement in Health ØMarket/Choice is the primary objective and Access ØEconomies of Scale ØEfficiency ØMore Equitable ØFlexibility SIHFW: an ISO 9001: 2008 certified institution 13
  • 14. Public Private Sector Sector Things to watch: Things to watch: Ø Efficiency • Primary objective is Ø Inflexibility/Responsiv profit eness • Quality of services Ø Customer satisfaction • Cost SIHFW: an ISO 9001: 2008 certified institution 14
  • 15. Objectives Ø Improving access to essential services Ø Improving the quality of services Ø Exchange of expertise Ø Mobilize additional resources for activities Ø Improve efficiency SIHFW: an ISO 9001: 2008 certified institution 15
  • 16. Ø Better Management of Health services Ø Increasing scope and scale of services Ø Increasing community ownership of programs. Ø Ensuring optimal utilization of govt. investment and infrastructure SIHFW: an ISO 9001: 2008 certified institution 16
  • 17. Basics of PPP Ø Problem Ø Profile of Partners Ø Process of Building a partnership Ø Profit – Mutual Benefit Ø Phase – start small & build Ø Proliferate –Grow, Expand, & Sustain Ø Priorities & Preferred group Ø Policing – Mechanism of Monitoring & Transparency SIHFW: an ISO 9001: 2008 certified institution 17
  • 18. Ø Politics – Governance, Administration, People’s audit Ø Protection/proof: A security system Ø Price: A cost share in terms of money/kind Ø Professional Network Ø Platform Ø Prize: Acknowledgement/recognition SIHFW: an ISO 9001: 2008 certified institution 18
  • 19. Factors Influencing PPP Ø Clarity of Purpose Ø Creation of value Ø Congruency of Mission, Strategy and Values Ø Connection with purpose and people Ø Communication between partners Ø Continual learning Ø Commitment to the partnership SIHFW: an ISO 9001: 2008 certified institution 19
  • 20. Action Principles for PPP Ø Combined action at all stages Ø planning, Ø follow up and Ø termination20 Ø Complimentary roles Ø expectation of each other are clarified and stabilized Ø Creation of a temporary system Ø task force with representatives from both sides Ø Continuous Communication SIHFW: an ISO 9001: 2008 certified institution 20
  • 21. How PPP helps: Economies of scale Utilizing existing capacity Create synergy Targeting poor Better Better Services Health Flexibility in action Resource mobilization Technical Up-gradation SIHFW: an ISO 9001: 2008 certified institution 21
  • 22. Models of PPP Ø Social Franchising Ø Branded Clinics Ø Contracting Ø Social Marketing Ø Build, Operate and Transfer Ø Joint Venture Companies Ø Voucher System Ø Donations from individuals SIHFW: an ISO 9001: 2008 certified institution 22
  • 23. Ø Involvement of Corporate sector Ø Partnership with Professional Associations Ø Capacity Building of Private Providers Ø Autonomous Institutions Ø Mobile Health Vans Ø Health Insurance Ø Partnerships with Social Clubs and Groups SIHFW: an ISO 9001: 2008 certified institution 23
  • 24. STRAIGHT approach to PPP- Ø Identifying the Scope of partnership Ø Identifying the appropriate Target Population Ø Selecting the Right Partners and Model Ø Ensuring Accountability Ø Ensure active Involvement of the Govt. Ø Generate Support of stakeholders through IEC, advocacy and rapport building Ø Highlight achievements Ø Build Trust of all the partners and clients SIHFW: an ISO 9001: 2008 certified institution 24
  • 25. Some PPP models in India Conventional SMS Hospital, Radiology & Private Company/ Contracting in Jaipur Drug store Individual Bhagajatin Hospital Diet, Cleaning, Entrepreneurs Kolkata Laundry, security Contracting out Karuna Trust, PHC Mgt. Charitable NGO Karnataka CHC Mgt. Charitable NGO Shamlaji Hospital Tertiary care Private company Gujarat hospital Rajiv Gandhi Hospital, Raichur Performance APUHS Project, RCH Services Charitable NGO Management Adilabad, AP RCH/MH services Private clinics Contracts Chiranjeevi Yojana, Charitable NGO Gujarat SIHFW: an ISO 9001: 2008 certified institution 25
  • 26. Community/ Yeshashvini Surgical Care Private Health Scheme,Karnataka Hospitals Insurance consortium Voucher Arogya Raksha Hospitalization Private Scheme Scheme, AP Maternity Care/ Hospitals/PSU SIFPSA, Agra UP Institutional insurance SCOVA, Haridwar, Delivery Private UK Hospitals Hospital RKS, Bhopal / & Patient welfare Public Hospital Autonomy Other Places committee Franchising Merri Tarang; Merri M CH / Other Franchised Silver; Merri Gold; curative private Life Spring- services entrepreneurs HLFPPT/ SIFPSA’ Janani, Bihar SIHFW: an ISO 9001: 2008 certified institution 26
  • 27. Contracting –in and out Legally enforceable Contract ØDefined Set of healthcare services Public ØQuantity of services Private ØQuality of services ØDuration of Service Provisioning SIHFW: an ISO 9001: 2008 certified institution 27
  • 28. Voucher System/ Demand Side Financing Government or Donor Agency A voucher is a document that can Voucher be exchanged for Agency defined goods or services as a token of payment (tied- Service Voucher cash). Providers Distributor Agra Model Voucher Recipients SIHFW: an ISO 9001: 2008 certified institution 28
  • 29. Partnerships with Professional Associations Expert Pool Ø IAPSM, IPHA ØFOGSI – Vande Matram scheme ØIMA – Aao Gaon Chalein Protocols/ Quality Assurance/ Accreditation SIHFW: an ISO 9001: 2008 certified institution 29
  • 30. Rajasthan :Success stories in PPP- Ø Linear Accelerator Ø MRI and Radio-imaging in Tertiary care Teaching Hospitals Ø Geriatric Clinic/ Diabetic centre at Bikaner Ø RMRS Ø Contracting out of support services SIHFW: an ISO 9001: 2008 certified institution 30
  • 31. Mobile Health Vans Ø Already implemented in inaccessible areas Ø Comprehensive Health Services Ø Fixed Journey Plans Ø Public Sector contribution Medical Officers and Medicines Ø Private Sector for Purchase and Management of Vans SIHFW: an ISO 9001: 2008 certified institution 31
  • 32. Ø These vans are useful in: Ø Provide access to services people living in inaccessible terrain Ø Make services available at central location to reduce travel time and costs of clients Under NRHM many states have introduced this scheme Rajasthan has entered into an MoU with EMRI, to this effect SIHFW: an ISO 9001: 2008 certified institution 32
  • 33. What should investor look into? Ø Policy prescriptions Ø Procedural details Ø Possibilities Ø Provisions at its command Ø Presence of Public sector Ø Purchasing power Ø Phasing Ø Proliferation Ø Profits SIHFW: an ISO 9001: 2008 certified institution 33
  • 34. What Public sector should look into: Key Steering variable Ø Preparedness Ø Land Bank Ø Priorities Ø Provisions Ø Policy Ø Procedures Ø Paper work Ø Time fame SIHFW: an ISO 9001: 2008 certified institution 34
  • 35. Ø Policing Ø Regulatory Mechanism Ø Performance Ø Promotion Ø Accreditation Mechanism SIHFW: an ISO 9001: 2008 certified institution 35
  • 36. Health Care spending in India 2004-05 • AP : 1118 • Maharashtra :1576 • Bihar : 1497 • Punjab : 1813 • Gujarat : 1187 • Rajasthan : 808 • Karnataka : 997 • Tamil Nadu : 933 • Kerala : 2952 • UP : 1152 • MP : 1200 • WB : 1188 National Commission on Macro-economics & Health, GOI, 2005 SIHFW: an ISO 9001: 2008 certified institution 36
  • 37. Source of Health Spending in India Source of Health Spending in India, 2001-02 2.20% 14.40% Household External funding 7.20% Firms 0.30% Others incl. NGOs 5.10% Central government 2.00% State government 68.80% Local government SIHFW: an ISO 9001: 2008 certified institution 37
  • 38. Healthcare Financing – Rs. billion 1993- 1994- 1995- 1996- 1997- 2000- 2002- 94 95 96 97 98 01 03BE Public Centre 7 11 12 13 14 23 35 State 68 72 89 99 113 156 186 Total 75 83 101 112 127 179 221 %Govt. 2.91 2.13 2.98 2.94 2.70 2.91 3.17 %GDP 0.87 0.81 0.86 0.83 0.83 0.81 0.85 Private 195 279 329 373 459 982 1200 %GDP 2.27 2.75 2.77 2.73 3.00 4.46 4.62 Source: Public Expenditures - Finance Accounts up to 2001 and Budget for 2003; Private – CSO estimates on Consumption Expenditure 1985 series; BE = Budget Estimate SIHFW: an ISO 9001: 2008 certified institution 38
  • 39. Thank You For more details log on to www. sihfwrajasthan.com or contact : Director-SIHFW on sihfwraj@yahoo.co.in