Commute Email Overload Solution ZenMail Audio Engagement5. 11/20/09 Commuting Email Overload BlueSky ZenMail Lack Ability to Engage Email “ Commute-to-work is a no-fly zone for email” - Eric Hahn, Inventures Group 15. Skimming 11/20/09 What is missing from the existing user experience? Adapting to Different Users Most Important Emails First Editor's Notes Slide intentionally left blank Story of the user Color coding Information overload research group, Intel 2005 American Commute Survey US Census Bureau Mobile Market View Study – The Kelsey Group, Add “subject” more email-like content Grouped Compress, reordering, build it PIC of team