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@DMelloAlan                                       HPMF, Mar 15, ‘12




Hotel Sourcing With Social Media
How to use the new social media to your benefit




                                                                      1
@DMelloAlan                                                     HPMF, Mar 15, ‘12




Hotels use social media

 Hoteliers actually use social media & a lot of the points in this
  presentation!

 Hotel guests use social media

 Hotel vendors use social media

 Even you use social media

Just not for procurement


                                                                                    2
@DMelloAlan                                                   HPMF, Mar 15, ‘12




The internet – ‘Old’

The internet, our main connection to the larger world is old because

It is uni-dimensional

Lagging

Expensive




                                                                                  3
@DMelloAlan                                            HPMF, Mar 15, ‘12




Social Media – ‘New’

Its an avatar of the internet, the youngest creation

Multi-dimensional

Instant

Free & fast

People love to share




                                                                           4
@DMelloAlan                                                  HPMF, Mar 15, ‘12




Right mix of old & new

Social media ‘HAS’ to be used together with the Internet, because

A better perspective – producer & users

Honest – Too many voices to control

Evolving – Matches guests changing trends

A Surprise – Things combine with others to create new ideas




                                                                                 5
@DMelloAlan      HPMF, Mar 15, ‘12




Where to start

 Facebook

 LinkedIn

 Twitter




                                     6
@DMelloAlan                                          HPMF, Mar 15, ‘12




What to look for

 Images

 Guest comments

 3rd party references

 Numbers: Followers, shares, comments, references

 Trends




                                                                         7
@DMelloAlan                         HPMF, Mar 15, ‘12




Tryp Fitness Rooms – Via @HotelChatter




                                                        8
@DMelloAlan                                                           HPMF, Mar 15, ‘12




About Alan D’Mello

     @DMelloAlan                alandmello

Professional hotelier with specialist skills in hospitality communication &
business development.

Managed several landmark hotel magazines and launched 16 hotels, resorts
& restaurants.

Regular guest speaker on marketing at IHMCTAN Mumbai & hotel seminars.

Associate Director, Marketing & Communication, Daman Hospitality

Please read my detailed profile on Twitter & LinkedIn.


                                                                                          9

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Hotel Sourcing With Social Media

  • 1. @DMelloAlan HPMF, Mar 15, ‘12 Hotel Sourcing With Social Media How to use the new social media to your benefit 1
  • 2. @DMelloAlan HPMF, Mar 15, ‘12 Hotels use social media  Hoteliers actually use social media & a lot of the points in this presentation!  Hotel guests use social media  Hotel vendors use social media  Even you use social media Just not for procurement 2
  • 3. @DMelloAlan HPMF, Mar 15, ‘12 The internet – ‘Old’ The internet, our main connection to the larger world is old because It is uni-dimensional Lagging Expensive 3
  • 4. @DMelloAlan HPMF, Mar 15, ‘12 Social Media – ‘New’ Its an avatar of the internet, the youngest creation Multi-dimensional Instant Free & fast People love to share 4
  • 5. @DMelloAlan HPMF, Mar 15, ‘12 Right mix of old & new Social media ‘HAS’ to be used together with the Internet, because A better perspective – producer & users Honest – Too many voices to control Evolving – Matches guests changing trends A Surprise – Things combine with others to create new ideas 5
  • 6. @DMelloAlan HPMF, Mar 15, ‘12 Where to start  Facebook  LinkedIn  Twitter 6
  • 7. @DMelloAlan HPMF, Mar 15, ‘12 What to look for  Images  Guest comments  3rd party references  Numbers: Followers, shares, comments, references  Trends 7
  • 8. @DMelloAlan HPMF, Mar 15, ‘12 Tryp Fitness Rooms – Via @HotelChatter 8
  • 9. @DMelloAlan HPMF, Mar 15, ‘12 About Alan D’Mello @DMelloAlan alandmello Professional hotelier with specialist skills in hospitality communication & business development. Managed several landmark hotel magazines and launched 16 hotels, resorts & restaurants. Regular guest speaker on marketing at IHMCTAN Mumbai & hotel seminars. Associate Director, Marketing & Communication, Daman Hospitality Please read my detailed profile on Twitter & LinkedIn. 9