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Operational excellence.v5

Recognize the voice of the customer and improve your business performance. Basic steps to find the gaps in your processes and achieve operational excellence. Start your Operational Excellence Audit today.

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Operational excellence.v5

  1. 1. Operational Excellence: Focus on your Customer Copyright © 2020 PeopleTek Inc. dba PeopleTekCoaching - all rights reserved 1 Aldo C Arecco, PMP, MBA
  2. 2. 2 How do we serve our clients?
  3. 3. 3
  4. 4. Copyright © 2020 PeopleTek Inc. dba PeopleTekCoaching - all rights reserved 4 Survey How ready are you for excellence?
  5. 5. Typical Problems: 5 ▪ No structured process to measure project delivery performance ▪ High operational and overhead costs ▪ Lack of project visibility and actions traceability ▪ Ineffective communication across areas
  6. 6. If I stick with my current situation… 6 Most information remains in a few people’s heads Mistakes on processing and implementation due to non- standardized control check procedures Possible over costs due to insufficient planning and follow up No alignment with strategic business goals Increased customer complaints and low customer retention.
  7. 7. HOW CAN WE DEFINE OE? • Operational excellence is a framework for businesses to focus on growth and execute their strategy better than their competitors. • Operational excellence enables an organization to do more with the same staff through better employee engagement and streamlined processes. • Operational Excellence is the point at which every employee can see the flow of value to the customer and fix the flow before it breaks down. Kevin Duggan 10/27/2020 7
  8. 8. Achieving Operational Excellence 8 Better Faster Cheaper
  9. 9. Achieving Operational Excellence 9 Effective and efficient processes to deliver value Tools and techniques for design, improvement, and control Mindset and behaviors where everyone is operationally excellent Alignment of strategies, priorities, policies, and decisions
  11. 11. 11 Process Standardization VoC Process Mapping Continuous Improvement Productivity Enhancement Six Sigma Web Based enablers CRMs Work Collaboration Solutions Smartsheet MS 365 Cloud Solutions Operational ExcellenceTools
  12. 12. 3 Steps for Transformation 12 Business Transformation Survey Assessment results and recommendations Course of Action and Implementation
  13. 13. ALDO PERSONAL BIO Married with children. Studied and worked on three countries. Enjoy maritime and outdoors activities. Former naval officer. MPT: Lead with integrity and generate results by empowering people. Over 12 years experience in Project Management and Operational Excellence. Have developed most of their projects in Logistics, International Trade, Ecommerce and Technical Services. • Certified Project Management Professional (PMP) • Certified Lean Six Sigma Green Belt • Master in International Business and Business Administration. • Microsoft partner and Cloud Solutions Specialist. • Agile Practitioner
  14. 14. Our Solutions 14