Half a day workshop at KM Australia 2013.
What if you could find a quick and easy tool to help you:
- Identity skills and knowledge gaps among a group of people?
- Forge links between participants and enable effective networking?
- Identify subject matter experts as well as areas for expertise?
- Create a burst of energy during an event?
What if you mastered a tool that would then help you:
- Design your knowledge management strategy?
- Support the building of a community of practice?
- Design the community’s activities, learning plan, FAQs and e-forum topics?
In this hands-on workshop particpants have been able to experience the “Message in a Bottle” tool designed by Danone and adopted/adapted later by Alexandra Lederer in multiple situations at Amadeus.
They also received valuable tips and tools to be able to run one of these activities themselves in the future.
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Message in a bottle - Experience it learn about it and use it for mapping your knowledge
1. “Message in a Bottle”
Experience it, learn about it, and use it for mapping
your knowledge
KM Australia 2013
Alexandra Lederer
25 July 2013, Sydney Australia
2. Alexandra has over 6 years experience as an internal Knowledge Management
Consultant at Amadeus, and over 7 years in the learning and development area.
She has consulted within this large organisation to design knowledge management
strategies and solutions, delivering uniformity across the business. Alexandra has a
preference for a pragmatic approach and has designed and applied a number of
tools that she is happy to share, including: knowledge mapping “Message in a
Bottle”, “Best Practice Programme”, “Knowledge Cafés”, and “KM Measurement
Framework”. She contributed to the pilot and adoption of Microsoft Sharepoint as
a corporate collaborative platform but has always been keen to stress that
“Sharepoint is just a tool” and that it takes more to make a successful community
of practice.
In her current position as Learning & Development Specialist at Genea, Alexandra
enjoys implementing an innovative learning framework that blends traditional
training and knowledge management concepts. She enjoys sharing her experience
and has been invited regularly to KM conferences in Paris and Australia and as a
visiting professor in KM & Change Management for a French business school.
Alexandra Lederer
3. What if you could find a quick and easy tool to help you:
Identity skills and knowledge gaps among a group of people?
Forge links between participants and enable effective networking?
Identify subject matter experts as well as areas for expertise?
Create a burst of energy during an event?
What if you mastered a tool that would then help you:
Design your knowledge management strategy?
Support the building of a community of practice?
Design the community’s activities, learning plan, FAQs and e-forum topics?
In this hands-on workshop you will be able to experience the “Message in a
Bottle” tool designed by Danone and adopted/adapted later by Alexandra Lederer
in multiple situations at Amadeus.
You will also receive valuable tips and tools to be able to run one of these activities
yourselves in the future.
We will leverage our innovative minds to brainstorm about ways to further
improve this knowledge mapping tool.
Workshop description and objectives
4.
5. 10 KPIs that indicate
the chances of success
of a KM initiative
Hell
Heaven
Knowledge
strategy
Knowledge
mapping
e-Launch
Relying on
website tool
only
10. Don’t
know who
you know
Know who
you know
Don’t
know who
you don’t
know
Know who
you don’t
know
The networking quadrant
- Conscious +
-Knowledge+
Conscious
networking
strengths
Conscious
networking
gaps
Unconscious
networking
strengths
Unconscious
networking
gaps
11. Don’t
know who
you know Know who
you know
Don’t
know who
you don’t
know
Know who
you don’t
know
Most of us network in the dark
- Conscious +
-Knowledge+
Unconscious
networking
strengths
Unconscious
networking
gaps
12. They don’t
know that
you know
They know
that you
know
They don’t
know that
you don’t
know
They know
that you
don’t
know
The knowledge quadrant
- Conscious +
-Knowledge+
Established
expertise
They won’t
bother you
Hidden gem
They bother
you for
nothing
13. They don’t
know that
you know They know
that you
know
They don’t
know that
you don’t
know
They know
that you
don’t know
Most of our knowledge and expertise is unknown
- Conscious +
-Knowledge+
Hidden gem
They bother
you for
nothing
15. Don’t know
who you
know
Know who
you know
Don’t know
who you
don’t know
Know who
you don’t
know
How can we forge links between participants and enable
effective networking?
- Conscious +
-Knowledge+
Conscious
networking
strengths
Conscious
networking
gaps
16. They don’t
know that
you know
They know
that you
know
They don’t
know that
you don’t
know They know
that you
don’t
know
How can we identity skills and knowledge expertise + gaps
among a group of people?
- Conscious +
-Knowledge+
Established
expertise
They won’t
bother you
17. How can we create a burst of energy during an event?
42. Message in a bottle – Spontaneous
Launch PMI France Sud
43. Message in a bottle – Spontaneous
Launch PMI France Sud
• Activity evaluated 4.7 / 5 by participants
• « Positively surprised by the methodology»
44. Message in a bottle – Spontaneous version
Checklist
Min. # of participants
Space
Areas of knowledge
Posters, post-it, pens, blu
tack
Theme
Coffee, coffee, coffee
Confidence and faith
Dedicated time during an
event (min. 1h)
Process results
Feedback results
45. Intro
• 15 minutesShare your messages for help
• 15 minutesSend your buoys for rescue
• 30 minutesConnect
• 15 minutesOffer your expertise
• 15 minutesRaise your hand
• 30 minutesConnect
Close
Message in a bottle – Spontaneous version
Timing
46. Message in a bottle – Prepared
Launch R&I Community
47. Message in a bottle – Prepared
Launch R&I Community
48. Message in a bottle – Prepared version checklist
List of participants
Areas of knowledge
Receive messages for
help
Receive offers of
expertise
Theme
Review, print, stick up
Breaks + Connect time
Process results
Feedback results
49. Intro
• Before the event
• Printed on posters in your breakout area
Share your messages for
help + Offer your expertise
• During welcome + morning + lunch (?) breaks
Send your buoys for rescue
+ Raise your hand
• 30 minutes in agenda during lunch or afternoon
(depending on length + size of event)
Connect
Message in a bottle – Prepared version
Timing
51. Connecting ‘seekers’ and ‘solvers’ in less than an hour
Swati
India
Pedro
Portugal
Allison
South
Africa
Javier
Spain
Guenther
Germany
Anders
Scandinavia
Caroline
Amadeus
Conny
Switzerland
Tarja
Finlan
d
Razvan
Romania
Benjamin
Amadeus
Stephen
Ireland
Yoav
Israel
Francisco
Spain
Moses
Kenya
Claudia
C&C
Enrico
Italy
Erwann
Amadeus
Olaf
Benelux
Markus
Austria
Phil
Amadeus
Christine
France
Sebastian
Argentina
Catherine
Benelux
Andre
Brazil
Ilene
Amadeus
Michele
Scandinavia
Matteo
Italy
Eric
Ivory C.
Elif
Turkey
Laure
Amadeus
Solver (or “giver”) Solver & SeekerSeeker (or “taker”)
52. A kick-off for identifying knowledge gaps , feeding a knowledge
plan and online forums
56. I E
Is Message in a Bottle making networking easier for all?
57. Don’t know
who you
know
Know who
you know
Don’t know
who you
don’t know
Know who
you don’t
know
Is it helping to forge links between participants and enable
effective networking?
- Conscious +
-Knowledge+
Conscious
networking
strengths
Conscious
networking
gaps
58. They don’t
know that
you know
They know
that you
know
They don’t
know that
you don’t
know They know
that you
don’t
know
Does it help in identifying skills and knowledge expertise +
gaps among a group of people?
- Conscious +
-Knowledge+
Established
expertise
They won’t
bother you