Systemic Design of program-level Initiatives
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This an reduced slide deck of an talk I gave at MX 2011 – a conference for people who take a leadership role in guiding better experiences into the world. MX serves up examples to learn from and approaches to adopt that can help you lead your organization toward investing in or improving your customer experience on the web, mobile, and more – looking at the key elements critical to your success as a leader: experience strategy and communicating that strategy, organizational buy-in, results-oriented investment and measurement, and the emerging trends you'll have to master. About the conference: http://mxconference.com/2011/ About my talk: http://mxconference.com/2011/speakers/alexander-baumgardt
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Systemic Design of program-level Initiatives
- 1. MX Conference 2011" Systemic design of large-scale program-level initiatives Alexander Baumgardt Public Slide Deck" Founding Partner Some contents and slides" have been edited or removed" Systemic Partners due to their confidential and" Berlin / San Francisco proprietary nature. Systemic Partners Alexander Baumgardt March 2011
- 2. Systemic Partners is an advisory firm, enabling organizations to innovate on business-, product- and service strategy by looking beyond the known event-horizon. Systemic Partners Alexander Baumgardt March 2011 2
- 3. Systemic Partners is helping decision makers in mastering complexity and resolving uncertainty — to get comfortable with change and anticipate opportunities therein. Systemic Partners Alexander Baumgardt March 2011 3
- 4. The guiding motto in life of every natural philosopher should be, Seek simplicity and distrust it. —Alfred North Whitehead" Systemic Partners Alexander Baumgardt March 2011 4
- 5. Take things away until the " design breaks, then put that last thing back in. —Alan Cooper" Systemic Partners Alexander Baumgardt March 2011 5
- 6. Context Systemic Partners Alexander Baumgardt March 2011 6
- 7. Context + Case Systemic Partners Alexander Baumgardt March 2011 7
- 8. Systems Thinking Systemic Partners Alexander Baumgardt March 2011 8
- 9. E2 E1 E3 En Drawing: Partners Systemic Dave Gray Alexander Baumgardt March 2011 9
- 10. Reductionist Thinking E1 E2 E3 En Systemic Partners Alexander Baumgardt March 2011 10
- 11. Reductionist Thinking" Focuses on snap shots of the whole E1 E2 E3 En Systemic Partners Alexander Baumgardt March 2011 11
- 12. E2 F**K E1 E3 En Drawing: Partners Systemic Dave Gray Alexander Baumgardt March 2011 12
- 13. E2 ? E1 E3 En Drawing: Partners Systemic Dave Gray Alexander Baumgardt March 2011 13
- 14. Photo: Thomas Noller Systemic Partners Alexander Baumgardt March 2011 14
- 15. Photo: Thomas Noller Can’t see the forest for the trees. Systemic Partners Alexander Baumgardt March 2011 15
- 16. Photo: Thomas Noller Seeing the forest and the trees." Peter M. Senge Systemic Partners Alexander Baumgardt March 2011 16
- 17. Systems Thinking" Correlation E2 E1 E3 En Systemic Partners Alexander Baumgardt March 2011 17
- 18. Systems Thinking" Circular Causality E2 E1 E3 En Systemic Partners Alexander Baumgardt March 2011 18
- 19. Systems Thinking" Inputs & Outputs E2 E1 E3 En Systemic Partners Alexander Baumgardt March 2011 19
- 20. Systems Thinking" Coherency E2 E1 E3 En Systemic Partners Alexander Baumgardt March 2011 20
- 21. Systems Thinking" Embeddedness Supra-System System Sub-System Systemic Partners Alexander Baumgardt March 2011 21
- 22. Systems Thinking" Embeddedness Supra-System Market System Organization Sub-System Service Systemic Partners Alexander Baumgardt March 2011 22
- 23. Systems Thinking" Interconnectedness Systemic Partners Alexander Baumgardt March 2011 23
- 24. E2 ? E1 E3 En Drawing: Partners Systemic Dave Gray Alexander Baumgardt March 2011 24
- 25. Trends External Forces Internal Forces Products Strategy Services Industry ACME Market Ressources Organization Holistic Perspective Macro Economy Systemic Partners Alexander Baumgardt March 2011 25
- 26. Visual Systemic Modeling Opening Exploration Closing A B Observation Framing Determination Collection of facts, goals " Mapping of the eco-system around individual " Organization of key-" and objectives points to uncover the surrounding context " points into simplified " and relationships. visual systems Systemic Partners Alexander Baumgardt March 2011 26
- 27. Program-level initiatives Systemic Partners Alexander Baumgardt March 2011 27
- 28. Challenges of program-level" intiatives Diverse stakeholder groups — Reaching organizational DNA-level — Long-term thrivability Systemic Partners Alexander Baumgardt March 2011 28
- 29. Diverse stakeholder groups — Reaching organizational DNA-level — Long-term thrivability Programs are lived by and " through living beings … Systemic Partners Alexander Baumgardt March 2011 29
- 30. Thinking Thinking Feeling Feeling Systemic Partners Alexander Baumgardt March 2011 30
- 31. Thinking Thinking Doing Feeling Feeling Systemic Partners Alexander Baumgardt March 2011 31
- 32. Thinking Thinking Doing Feeling Feeling Systemic Partners Alexander Baumgardt March 2011 32
- 33. Thinking Thinking Doing Feeling Feeling Systemic Partners Alexander Baumgardt March 2011 33
- 34. Feeling Thinking Systemic Partners Alexander Baumgardt March 2011 34
- 35. Feeling Doing Thinking Systemic Partners Alexander Baumgardt March 2011 35
- 36. Being Feeling Doing Thinking Systemic Partners Alexander Baumgardt March 2011 36
- 37. Feeling Emotional agility Thinking Intellectual agility Doing Tactical agility Systemic Partners Alexander Baumgardt March 2011 37
- 38. Emotional agility Feeling Systemic Partners Alexander Baumgardt March 2011 38
- 39. Emotional agility Openness Mindfulness — — Empathy Adjustment — — Intrinsic " Optimism motivation Systemic Partners Alexander Baumgardt March 2011 39
- 40. Intellectual agility Thinking Systemic Partners Alexander Baumgardt March 2011 40
- 41. Intellectual agility Systems Visualization — — Intuition Synthesis — — Emotional Abductive Intelligence Reasoning Systemic Partners Alexander Baumgardt March 2011 41
- 42. Tactical agility Doing Systemic Partners Alexander Baumgardt March 2011 42
- 43. Tactical agility Multi-disciplinary collaboration — Understanding & Need-Finding — Iterative Prototyping and Experimentation Systemic Partners Alexander Baumgardt March 2011 43
- 44. Tactical agility Systems Mapping — Storytelling & Gamification — Co-Creation Systemic Partners Alexander Baumgardt March 2011 44
- 45. ? Systemic Partners Alexander Baumgardt March 2011 45
- 46. 1 2 3 Systemic Partners Alexander Baumgardt March 2011 46
- 47. 1 2 3 1 2 3 Systemic Partners Alexander Baumgardt March 2011 47
- 48. 1 2 3 3 2 1 Systemic Partners Alexander Baumgardt March 2011 48
- 49. 3 3 2 2 1 1 Systemic Partners Alexander Baumgardt March 2011 49
- 50. 1 2 3 3 2 1 Systemic Partners Alexander Baumgardt March 2011 50
- 51. 1 2 3 1 2 3 Systemic Partners Alexander Baumgardt March 2011 51
- 52. Being Feeling Doing Thinking Systemic Partners Alexander Baumgardt March 2011 52
- 53. Systemic Design Principles Observe Environments Entities Elements Analyze Dynamics Behavior Interaction + - Depict Mechanics Patterns Relations Systemic Partners Alexander Baumgardt March 2011 53
- 54. Systemic Design Mindset" Look for patterns and Assume complex, non-linear interdependencies. relationships. Focus on description rather Value curiosity, insight " than explanation. and intuition. Aim to extend peripheral " Develop an lively interest " vision beyond traditional in the What, preceeding the boundaries. Why. Systemic Partners Confidential + Proprietary Alexander Baumgardt March 2011 54
- 55. Systemic Design Mindset" Look for patterns and Assume complex, non-linear interdependencies. relationships. Work creatively " with paradox, Value curiosity, insight " Focus on description rather uncertainty " and intuition. than explanation. and contradiction. Aim to extend peripheral " Develop an lively interest " vision beyond traditional in the What, preceeding the boundaries. Why. Systemic Partners Confidential + Proprietary Alexander Baumgardt March 2011 55
- 56. Thank you. " Alexander Baumgardt" baumgardt@systemic-partners.com" +1 415 763 5260" Systemic Partners" http://systemic-partners.com" Berlin / San Francisco Systemic Partners Alexander Baumgardt March 2011