Al-Khouri, A.M. (2008) 'Public Value and ROI Measurement in Government Sector', FutureGov Summit, October 15-17, Bali, Indonesia.

1. Emirates Identity Authority
Presentation:
Public Value and ROI Measurement in
Government Sector
October 2009
By: Dr. Ali M. Al-Khouri
Director General, Emirates Identity Authority
United Arab Emirates
National Vision ... For Better Future
Our Vision: To be a role model and reference point in proofing individual identity and build
www.emiratesid.ae
© 2009 Emirates Identity Authority. All rights reserved
wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE

2. Agenda
• Government IT Projects and Statistics
• Common Myths in Public Sector
• Stakeholders Interests and Objectives
• ROI Dimensions
• Reflection
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3. The risks of IT innovation in government
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4. Governments investment in IT Projects
• Substantial expenditure in IT projects
• Criticised for not measuring full value of IT
investments
• Inability to demonstrate a return on investment
based upon a well grounded measures
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5. IT projects research and statistics
successful
Partial 10%
failure
20%
Failure
70 %
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6. Some Common Myths in the Public Sector
• Government services are essential and, therefore,
may not need this level of evaluation
• Absences of revenues and profits make the
concept of ROI inappropriate
• Little or no hard data in government organisations
• Investment decisions in the public sector take
place in a context of political and policy influences
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7. Some Common Myths in the Public Sector
• Government services are essential and, therefore,
may not need this level of evaluation
Global environment is changing
• Absences of revenues and profits make the
government organisations practices and
concept of ROI inappropriate
acceptance of new concepts only
• Little or no hard private sector organisations.
limited to data in government organisations
• Investment decisions in the public sector take
place in a context of political and policy influences
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8. Stakeholder interests
• Delivery of benefits to citizens
• Enhancing the value of government as a public
asset
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9. Public Sector IT Projects Objectives
• Every government IT project
Profit
have its own unique goals, Cost
value propositions, and
stakeholders. Product-
Quality
ivity
Time
Efficiency Effectiveness Impact
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10. The Three Dimensions of ROI
Financial Social Political Public
ROI ROI ROI ROI
direct, measurable indirect and difficult- motivational feasibility
benefits and costs to-measure of the project, or the
'public good' benefits and costs for
benefits and costs interested parties
(champions, opponents,
decision-makers)
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11. Paradigm shift to a Result-Based Approach
• Assessment of performance effectiveness
• Specific objectives for behaviour & business impact
• Results expectation communicated to participants
• Environment prepared to support change
• Partnership established with key managers & clients
• Measurement of results and cost/benefit analysis
• Planning and reporting is outcome focused
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12. Motivating & Restraining Forces to Public ROI
Business Public exposure
Excessive waste Lack of alignment
Process of failure/error
(e.g., paper work, approval with government
cycles, bureaucracy) policies
Shrinking annual Strong Multiple
Scale & Complexity budgets silo-culture stakeholders
Efficiency Service
Enhancement Quality
Government Economic improvement
Public Citizen
Policy Policy Engagement
Reform
Effectiveness Objectives and Trust
Agenda
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13. Public value chain – a simple approach
Operational Technology Public Value
Strategy Implementation Outcome
Public Value Technology Program
Vision Strategy Impact
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14. Public Sector - some practices
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15. Emirates Identity Authority
National Vision ... For Better Future
Our Vision: To be a role model and reference point in proofing individual identity and build
wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Thank you
www.emiratesid.ae
© 2009 Emirates Identity Authority. All rights reserved
Dr. Ali M. Al-Khouri
Director General, Emirates Identity Authority
United Arab Emirates
ali.alkhouri@emiratesid.ae