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Prime your Learning Culture with Social Learning
Agenda
Today we’ll talk about social learning,
user generated content and
gamification using Adobe Captivate
Prime (LMS). These features are the
headliners in the latest release.
Along the way we’ll also discuss
some cool new features in managing
compliance.
• How do you define a learning culture?
•Culture
• What can be done to shift your
organization's learning culture?
•Taking Action
• What is required to maintain an impactful and
positive learning culture?
•Facilitation
• What role can social networking and User Generated
Content play in your organization's learning culture?
•Engagement
• What kinds of UGC & Social experiences are supported by
Adobe Captivate Prime?
•Tools
Social Learning
• Encourages communication and
sharing amongst learners
• Can be incorporated into any type
of delivery format
• Every learner is a teacher,
collaborator, and in some cases a
curator
Quick Poll
Where is your team when it comes to
a culture of learning? Are they where
you would have hoped? Have you
thought about what you wish a
culture of learning was like at your
organization?
 Totally
 Yes
 Meh
 Not really
 Not a chance
 Spell out your thoughts in the comments
Do you think social learning
has potential to awaken your
organization’s learning culture?
6 Ways to Build a Culture of Learning, Forbes, Sept. 2014
-Jeff Boss
1. Assign a ‘sea daddy’
2. Make mistakes
3. Review as a team
4. Don’t let error fester
5. War game everything
6. Avoid character flaws
http://www.forbes.com/sites/jeffboss/2014/09/01/6-ways-to-build-a-culture-of-learning/#462ff78d169f
Creating a culture of learning in 6 Steps, Lynda.com
-Britt Andreatta
1. Honor the ever-present nature of Learning
2. Value learning as a path to mastery
3. Make learning easily accessible
4. Use blended learning to maximize options
5. Teach managers how to coach
6. Evaluate performance based on learning
http://www.brittandreatta.com/wp-content/uploads/2016/09/Create-Culture-of-Learning.pdf
How to create a learning culture, HR Magazine, May 2015
-Robert J. Grossman
1. Secure CEO buy-in
2. Teach how, not what (process)
3. Encourage candor & dissent
4. Build teams, not stars
5. Keep units small & manageable
6. Reward what you say you value
https://www.shrm.org/hr-today/news/hr-magazine/pages/0515-learning-culture.aspx
Describe your organizational learning culture?
WHAT IS
SOCIAL
LEARNING?
COMMUNITIES OF
PRACTICE
FACEBOOK-STYLE
EMPLOYEE PROFILES
DISCUSSION
FORUMS
IDEA ENGINE
IDEA MANAGEMENT
SOFTWARE
SECURE INSTANT
MESSAGING
INTERNAL BLOGS
& TWITTER
SOCIAL LEARNING
EMBEDDED WITHIN
THE LMS
ONLINE SHARED
WORKSPACES
VIDEO & VIDEO
CHANNELS
61.3%
use Social Learning
technologies
lack of employee
adoption
54.3% use it for their customer
communities
48.4%
SOCIAL LEARNING TECHNOLOGY ADOPTION IS HIGH
22.9%
Not yet, but we plan to in
the next 12-18 months
15.8%61.2%
Yes/to some
extent
No, and we
have no plans to
Q: Has your organization adopted Social Learning technologies into its learning strategy?
TOP DRIVERS OF SOCIAL LEARNING IN A WORKPLACE
78.1%
Increasing employee
engagement
75.7%
Increasing focus on
innovation
79.3%
Leveraging micro-pockets of
expertise
Quick Poll
Tell us about your team. Are they
using online resources? Are they
sharing information that you aren’t
able to track? Check all of the boxes
for online sources that you are
confident are being used by
employees in your organization. Add
any others to the chat pod.
 Google
 YouTube
 Quora
 Job Discipline Specific Sources
 External Discussion Community
 Wiki’s / Online Libraries
 Other – please share in chat!
Which online resources are
your team members using?
Diversity of Thought
Leveraging the otherwise silent voices in your organization
Communities of Practice
Curation and the role of ‘experts’ in relationship to skills in your org
HOW ARE ORGANIZATIONS USING SOCIAL LEARNING
TECHNOLOGIES?
64.4%
56.3% 53.9% 51.0%
39.9%
Foster on-the-job
social Learning
through
communities of
practice
Provide on-demand
access to real-time
discussion.
Provide learning
environment where
coaches, mentors and
instructors can
interact and share
knowledge
Allow users to
interact through
wikis, blogs,
discussion,
forums and
repositories
Grant real-time
access to thought
leaders, instructors
and subject matter
experts
Q: At your organization, what are social learning technologies used
MOST PROMINENT CONTENT TYPES IN SOCIAL LEARNING
54.5%
Employee
on-boarding
54.0%
Career
Development
55.5%
Leadership & executive
development
…
39.8%
Business Skills
35.6%
Customer Service
49.8%
Product Knowledge
MOST PROMINENT CONTENT TYPES IN SOCIAL LEARNING
…
TOP MOTIVATIONS TO USE SOCIAL LEARNING
TECHNOLOGIES
73.8%
52.4%
36.9% 36.2%
To encourage
collaboration and
innovation
To create and
support a culture of
learning at our
organization
To create
communities of
practice within
organization
To increase
transfer of
learning on-the-
job
Q:Top motivations for using Social Learning technologies
Quick Poll
Tell us about your team. Are they
using online resources? Are they
sharing information that you aren’t
able to track? Check all of the boxes
for online sources that you are
confident are being used by
employees in your organization. Add
any others to the chat pod.
 Share some examples in chat
 What worked best?
 Where there some audiences better
suited to social experiences?
What kind of training content
do you associate with social
learning?
THE CLOs’ SOCIAL LEARNING WISHLIST
63.4%
59.1% 57%
43%
Provide learning
environments
where coaches and
instructor can share
knowledge
On-demand access
to real-time
training
Allow users to
interact through
wikis, blogs and
discussion forums
Foster on-the-job
social learning
through
communities of
practice
Q: At your organization, what are you planning to use social learning technologies for?
SOCIAL LEARNING FOR EXTENDED ENTERPRISE
48.4%
34.1%
18.3%
15.9%
Volunteer
communities
Customer
communities
Alumni
employeesSuppliers
Q: Organizations using Social Learning technologies to support extended enterprise?
CHALLENGES IN ADOPTING SOCIAL LEARNING
TECHNOLOGIES?
54.3%
37.8% 34.1% 28.5% 25.8%
Q:Top challenges when implementing social learning technologies?
Difficulties
measuring the
impact of these
technologies on the
business
Adoption by
employees
(Uptake)
Time necessary to
manage communities
of practice and
discussion forums
Buy-in from
leadership about
the value of Social
Learning
Formalizing the
informal
Social Learning
MEASURING THE IMPACT OF THEIR ADOPTION OF SOCIAL
LEARNING TECHNOLOGIES?
56.9%
53.6% 47.5% 40.9%
40.3%
Q: Metrics used to assess the impact of Social Learning technologies?
Increase learner
engagement
Transactional data
from our system
(page views,
comments made,
etc.)
Increased innovation
and
collaboration
Learner
satisfaction with
Social Learning
technologies/opp
ortunities
Enhancement of
learning culture
Learning Technology
Promotes Social
Learning Through…
• Discussion boards
• User generated content
• Learner’s ability to rate, comment
on, and share content with others
• Gamification
• Motivation through reward
Demo - Social Learning
User Generated Content, Social Learning, Gamification & More
MAKE LEARNING AN EXPERIENCE

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Promote Learning Culture with Social Tools

  • 1. Prime your Learning Culture with Social Learning
  • 2. Agenda Today we’ll talk about social learning, user generated content and gamification using Adobe Captivate Prime (LMS). These features are the headliners in the latest release. Along the way we’ll also discuss some cool new features in managing compliance. • How do you define a learning culture? •Culture • What can be done to shift your organization's learning culture? •Taking Action • What is required to maintain an impactful and positive learning culture? •Facilitation • What role can social networking and User Generated Content play in your organization's learning culture? •Engagement • What kinds of UGC & Social experiences are supported by Adobe Captivate Prime? •Tools
  • 3. Social Learning • Encourages communication and sharing amongst learners • Can be incorporated into any type of delivery format • Every learner is a teacher, collaborator, and in some cases a curator
  • 4. Quick Poll Where is your team when it comes to a culture of learning? Are they where you would have hoped? Have you thought about what you wish a culture of learning was like at your organization?  Totally  Yes  Meh  Not really  Not a chance  Spell out your thoughts in the comments Do you think social learning has potential to awaken your organization’s learning culture?
  • 5. 6 Ways to Build a Culture of Learning, Forbes, Sept. 2014 -Jeff Boss 1. Assign a ‘sea daddy’ 2. Make mistakes 3. Review as a team 4. Don’t let error fester 5. War game everything 6. Avoid character flaws http://www.forbes.com/sites/jeffboss/2014/09/01/6-ways-to-build-a-culture-of-learning/#462ff78d169f
  • 6. Creating a culture of learning in 6 Steps, Lynda.com -Britt Andreatta 1. Honor the ever-present nature of Learning 2. Value learning as a path to mastery 3. Make learning easily accessible 4. Use blended learning to maximize options 5. Teach managers how to coach 6. Evaluate performance based on learning http://www.brittandreatta.com/wp-content/uploads/2016/09/Create-Culture-of-Learning.pdf
  • 7. How to create a learning culture, HR Magazine, May 2015 -Robert J. Grossman 1. Secure CEO buy-in 2. Teach how, not what (process) 3. Encourage candor & dissent 4. Build teams, not stars 5. Keep units small & manageable 6. Reward what you say you value https://www.shrm.org/hr-today/news/hr-magazine/pages/0515-learning-culture.aspx
  • 8. Describe your organizational learning culture?
  • 9. WHAT IS SOCIAL LEARNING? COMMUNITIES OF PRACTICE FACEBOOK-STYLE EMPLOYEE PROFILES DISCUSSION FORUMS IDEA ENGINE IDEA MANAGEMENT SOFTWARE SECURE INSTANT MESSAGING INTERNAL BLOGS & TWITTER SOCIAL LEARNING EMBEDDED WITHIN THE LMS ONLINE SHARED WORKSPACES VIDEO & VIDEO CHANNELS
  • 10. 61.3% use Social Learning technologies lack of employee adoption 54.3% use it for their customer communities 48.4%
  • 11. SOCIAL LEARNING TECHNOLOGY ADOPTION IS HIGH 22.9% Not yet, but we plan to in the next 12-18 months 15.8%61.2% Yes/to some extent No, and we have no plans to Q: Has your organization adopted Social Learning technologies into its learning strategy?
  • 12. TOP DRIVERS OF SOCIAL LEARNING IN A WORKPLACE 78.1% Increasing employee engagement 75.7% Increasing focus on innovation 79.3% Leveraging micro-pockets of expertise
  • 13. Quick Poll Tell us about your team. Are they using online resources? Are they sharing information that you aren’t able to track? Check all of the boxes for online sources that you are confident are being used by employees in your organization. Add any others to the chat pod.  Google  YouTube  Quora  Job Discipline Specific Sources  External Discussion Community  Wiki’s / Online Libraries  Other – please share in chat! Which online resources are your team members using?
  • 14. Diversity of Thought Leveraging the otherwise silent voices in your organization
  • 15. Communities of Practice Curation and the role of ‘experts’ in relationship to skills in your org
  • 16. HOW ARE ORGANIZATIONS USING SOCIAL LEARNING TECHNOLOGIES? 64.4% 56.3% 53.9% 51.0% 39.9% Foster on-the-job social Learning through communities of practice Provide on-demand access to real-time discussion. Provide learning environment where coaches, mentors and instructors can interact and share knowledge Allow users to interact through wikis, blogs, discussion, forums and repositories Grant real-time access to thought leaders, instructors and subject matter experts Q: At your organization, what are social learning technologies used
  • 17. MOST PROMINENT CONTENT TYPES IN SOCIAL LEARNING 54.5% Employee on-boarding 54.0% Career Development 55.5% Leadership & executive development …
  • 18. 39.8% Business Skills 35.6% Customer Service 49.8% Product Knowledge MOST PROMINENT CONTENT TYPES IN SOCIAL LEARNING …
  • 19. TOP MOTIVATIONS TO USE SOCIAL LEARNING TECHNOLOGIES 73.8% 52.4% 36.9% 36.2% To encourage collaboration and innovation To create and support a culture of learning at our organization To create communities of practice within organization To increase transfer of learning on-the- job Q:Top motivations for using Social Learning technologies
  • 20. Quick Poll Tell us about your team. Are they using online resources? Are they sharing information that you aren’t able to track? Check all of the boxes for online sources that you are confident are being used by employees in your organization. Add any others to the chat pod.  Share some examples in chat  What worked best?  Where there some audiences better suited to social experiences? What kind of training content do you associate with social learning?
  • 21. THE CLOs’ SOCIAL LEARNING WISHLIST 63.4% 59.1% 57% 43% Provide learning environments where coaches and instructor can share knowledge On-demand access to real-time training Allow users to interact through wikis, blogs and discussion forums Foster on-the-job social learning through communities of practice Q: At your organization, what are you planning to use social learning technologies for?
  • 22. SOCIAL LEARNING FOR EXTENDED ENTERPRISE 48.4% 34.1% 18.3% 15.9% Volunteer communities Customer communities Alumni employeesSuppliers Q: Organizations using Social Learning technologies to support extended enterprise?
  • 23. CHALLENGES IN ADOPTING SOCIAL LEARNING TECHNOLOGIES? 54.3% 37.8% 34.1% 28.5% 25.8% Q:Top challenges when implementing social learning technologies? Difficulties measuring the impact of these technologies on the business Adoption by employees (Uptake) Time necessary to manage communities of practice and discussion forums Buy-in from leadership about the value of Social Learning Formalizing the informal Social Learning
  • 24. MEASURING THE IMPACT OF THEIR ADOPTION OF SOCIAL LEARNING TECHNOLOGIES? 56.9% 53.6% 47.5% 40.9% 40.3% Q: Metrics used to assess the impact of Social Learning technologies? Increase learner engagement Transactional data from our system (page views, comments made, etc.) Increased innovation and collaboration Learner satisfaction with Social Learning technologies/opp ortunities Enhancement of learning culture
  • 25. Learning Technology Promotes Social Learning Through… • Discussion boards • User generated content • Learner’s ability to rate, comment on, and share content with others • Gamification • Motivation through reward
  • 26. Demo - Social Learning User Generated Content, Social Learning, Gamification & More
  • 27. MAKE LEARNING AN EXPERIENCE

Editor's Notes

  1. How do you define a learning culture? What can be done to shift your organization's learning culture? What is required to maintain an impactful and positive learning culture? What role can social networking and User Generated Content play in your organization's learning culture? What kinds of UGC & Social experiences are supported by Adobe Captivate Prime?
  2. Search by skills by level/role by date by location by org by delivery mode Discovery & Navigation of blended learning
  3. Social Learning technologies enable social interaction and collaboration during the learning process and may include blogs, discussion forums or wikis.
  4. 61.3% - organizations currently use Social Learning technologies 54.3% - CLOs say top challenge to implementing successful Social Learning programs is lack of employee adoption. 48.4 % - of all organizations that use Social Learning technologies for employees also use them for their customer communities.
  5. The popularity of Social Learning is on the rise, as organizations diversify their learning mix, moving away from complete reliance on formal in-person training to include more informal learning methods, such as virtual, video or mobile learning.
  6. Search by skills by level/role by date by location by org by delivery mode Discovery & Navigation of blended learning
  7. Popular use cases include the drive to increase employee engagement. Organizations also need open communication among all employees and are adopting Social Learning technologies to drive this free and quick exchange of ideas.
  8. Among survey respondents, top motivations for using Social Learning technologies are to create and support a culture of learning at the organization and to encourage collaboration and innovation.
  9. Through employee development, organizations can build trust and expertise in their workforce, resulting in better collaboration among everyone, from the line level to the C-suite.
  10. Many organizations are increasingly delivering training to the extended enterprise. This also hold true with Social Learning technologies. 32.7% of survey respondents believe that customer education as a learning content type works really well when delivered through Social Learning technologies.
  11. Q: At your organization, what has been the least successful use of Social Learning technologies? A: “All — still struggling for adoption • actively contributing a lot of staff are observers rather than contributors • creating interactions between non-geographically co-located employees • not completely understanding the potential of Social Learning and therefore not utilizing to its fullest.” Survey respondents, open Comments.
  12. Q: What results has your organization seen, if any, in improving learning culture and/or innovation using Social Learning technologies? A:"Faster learning, increased knowledge share and documentation • better cross-collaboration • awareness has increased dramatically • learners feel and say it is much better than standard techniques • better engagement, spirit and curiosity • improvement in retention rates, enhanced onboarding, integration of new leaders and improved time to competence.” — Survey respondents, open comments.